Ray O'Keefe Cruitt Email & Phone Number

Washington D.C. Metro Area

• Provides legal and business research related to all forms of intellectual property. Frequently used resources include Westlaw, Lexis Advance, Docket Navigator, Innography, Bloomberg Law, Lex Machina, Patent Advisor, S&P Global, Dun & Bradstreet, Kluwer IP Law, TESS, and PACER• Provides legal, business, scientific, technical, and other reference documents• Provides Expert Witness research• Assists with client development research support, including background research (conflict research), corporate profiles, and competitive intelligence• Provides customized reports on industries relevant to the Firm’s IP focus, such as pharmaceuticals.

Baltimore, Maryland Area

Research and Information Support for Business Analysts and Engineers.• RESEARCH: Provide research assistance for engineers and business development staff, including technical information, standards, patents, and research articles as well as industry, country, and company profiles. Team lead for research group involving periodic group research projects, internal training, and policy formation. Use of specialized databases for defense information, such as DTIC (Defense Technical Information Center). Due Diligence research for vetting ethical and legal business relationships. • OUTREACH: Lead effort to promote the library’s presence and services across the campuses of the Mission Systems sector, including planning on-site presentations and demonstrations of library services. Participate in producing daily industry and technical newsletter designed to highlight competitor activities, company activities, and priority manufacturing and technical innovations relevant to Northrop Grumman’s business priorities.• METRICS: Lead effort to re-evaluate library usage data collection and display. Implement a statistics dashboard for presentations to sector directors and vice presidents.• ADMINISTRATION: Re-wrote library policy and procedures manual.Federal Security Clearance Level: Secret

Baltimore, Maryland Area

Provide reference assistance to students, staff, and community members via in-person interviews, chat, email, and phone interviews.

Baltimore, Maryland Area

Business Librarian, Librarian II: Enoch Pratt Free Library / State Library Resource Center (SLRC), Baltimore, MD• PUBLIC SERVICE: Created and delivered instructional programming and materials on business research and financial literacy for a city and statewide audience, especially with potential and established small business owners. Provided reference service for patrons through in-person consultations. Provided one-on-one training for entrepreneurs in business research techniques. Designed and created content for Business Center Web Site, including business newsletter. • INSTRUCTION: Trained Maryland librarians in the use of business resources along with relevant business and marketing concepts relevant to researching business and/or marketing plan. Maintained ongoing training relationship with state and nationally-based financial organizations such as, Small Business Development Centers (SBDC) of Maryland, via business and marketing plan resource workshops. Presented programs at Maryland State Library Resource Center (SLRC) conferences as well as nationally and internationally. • ADMINISTRATION: Collection development for Small Business Center that included industry, marketing, economics, human resources, and demographic, etc. reference materials, both electronic and print. • OUTREACH: Participated in panel discussions and presentations on economic development and workforce development with other business leaders around the City of Baltimore and the state of Maryland, such as the Small Business Association (SBA). Maintained training and consultation relationship with all Maryland Public Library systems. Presented programs at the Maryland Library Association Conference.

Baltimore, Maryland Area

ORAL AND WRITTEN COMMUNICATION: Edited and wrote Web content for assigned subjects, such as business, and patents and trademarks. Researched, drafted, and presented an analysis of the copyright issues involved in digitizing the Business, Science and Technology’s automotive shop manuals collection for broadcast on the library Web site and made recommendations accordingly.DEVELOP AND MANAGE PROGRAMS: Assisted Head Business Librarian with programming and presentations on behalf of the Pratt Business Center. Conceived, drafted, proposed, and assisted in implementing a library-wide cross-training program for public service librarians. KNOWLEDGE OF REFERENCE MATERIAL, COLLECTIONS, AND RESOURCES: Provided general reference and research assistance to Maryland residents, public librarians, and Maryland State Government officials.

Elon, North Carolina

KNOWLEDGE OF REFERENCE MATERIAL, COLLECTIONS, AND RESOURCES: Provided general reference assistance for students, faculty, staff, and community patrons. Assisted patrons on use of print and electronic information resources.SUPERVISORY ACTIVITIES: Supervised student library staff. Oversaw library operations.

Greensboro/Winston-Salem, North Carolina Area

Researched, compiled, synthesized, and presented information for grant proposals, university/departmental strategic projects, and individual research interests of professor. Compiled research and gave formal presentation of LIS core competencies project, including an annotated bibliography, for the department's accreditation review. Member of University Copyright Committee as a graduate representative of the Library and Information Studies department.

Greensboro/Winston-Salem, North Carolina Area

Researched and drafted a literature review for reference department on the subject of survey design, survey methods, and survey technologies. Completed evaluations of information resources on the Web based on relevance to the College's curriculum for use by students and faculty.

Asheville, North Carolina Area

Sales consultancy firm specializing in new business development campaigns for client companies.Researched, complied, and, maintained database information garnered from online research, directories, direct calls, and collaboration with list brokerage and research companies for use by sales representatives.

Asheville, North Carolina Area

Medical laboratory testing for physicians and pharmacies, domestically and internationally, with annual revenues of $23 million.Tactical authority for collections, insurance follow-up, problem account resolution, and customer relations. Researched, wrote, and/or edited effective collection letters geared to each class of account. Wrote collection letters for special projects, edited collection form letters, and handled return and business correspondence. Selected for system conversion project, which stipulated the permanent resolution of all accounts open and dated prior to April 1998. Constructed special project collection effort, which included payment plans and special offers as incentives. Accomplished 98% of goal within 5 months of a 6 month deadline.

Master’S Degree, Public And Nonprofit Administration

Graduate Certificate, Business

Courses taken: Economics, Business Statistics, Accounting, and Marketing.

Master’S Degree, Library And Information Studies

Activities and Societies: Phi Sigma Tau

Certificate, Glacier Climbing | Kenai, Alaska

This is a leadership program using adventure in the outdoors with a group as a springboard for developing leadership skills.

Bachelor’S Degree, Philosophy

* Departmental Distinction in Philosophy * Distinction as University Research Scholar * Thesis published in University Research Journal