Rocío García Email and Phone Number

As the Head of Back Office and Strategic Sales Account Representative in the Food-Grain Industry, I wear multiple hats that allow me to drive operational efficiency while also focusing on revenue growth.🔹 Global Team Leadership: I manage a team of 4 Quotation Engineers, overseeing customer service, data management, and administrative tasks. My role involves streamlining processes to enhance productivity and customer satisfaction. I coordinate with international teams in Switzerland, Germany, China, and Brazil to ensure global alignment and efficiency.🔹 Strategic Sales: In my capacity as an Account Representative, I manage key client relationships and develop sales strategies that align with organizational goals. I specialize in identifying customer needs and offering tailored solutions that not only meet but exceed expectations.🔹 Problem-Solving: I serve as a go-to problem solver for the broader customer service team, leveraging my expertise to troubleshoot issues and implement effective solutions.🔹 Customer-Centric Approach: Whether it's resolving a complex service issue or negotiating a sales contract, my approach is always customer-centric. I pride myself on my ability to understand and anticipate customer needs, thereby ensuring high levels of satisfaction and loyalty.🔹 Team Collaboration: I believe in the power of teamwork and actively foster a collaborative environment. My leadership style emphasizes open communication, mutual respect, and a shared vision for success.🔹 Results-Oriented: I am committed to achieving excellent results across both operational and sales metrics. My track record includes significant contributions to revenue growth, operational efficiency, and customer satisfaction.I am always open to connecting with professionals who share my passion for operational excellence and strategic sales. Feel free to reach out for potential collaborations or opportunities.

🔹 Quality-Driven Leadership: Spearheaded the stabilization of a lagging training department, aligning it with the company's commitment to quality and excellence.🔹 Strategic Event Planning: Orchestrated high-quality training events that contributed to corporate goals and work center productivity.🔹 Conflict Resolution: Skillfully navigated departmental conflicts to identify and meet diverse training needs across the organization.🔹 Vendor & Budget Management: Maintained quality relationships with vendors while optimizing budget resources, ensuring the highest ROI for training initiatives.🔹 Data-Driven Assessments: Utilized metrics to evaluate the effectiveness of training programs, impacting over 600 employees and leading to continuous quality improvements.🔹 Compliance Excellence: Managed all aspects of training accreditation, ensuring 100% compliance with S.T.P.S. regulations and successful audits.🔹 Adaptive Training Solutions: Developed and implemented flexible training solutions to address ad-hoc needs, maintaining alignment with back office operational goals.🔹 Stakeholder Collaboration: Fostered a culture of continuous learning and quality improvement through the consolidation of a joint training, development, and productivity committee.🔹 Annual Milestones: Achieved 90% of the annual training program, exceeding quality and performance benchmarks.🔹 Audit Preparedness: Ensured quality standards were met in all external audits, reinforcing the company's reputation for excellence.

🔹 Family-Responsible Company Certification: Achieved the Family-Responsible Company Distinction for the organization.🔹 Industry Leadership: Secured a top-ranking position for the company in Grupo Expansión's industry rankings.🔹 Quality Management: Regularized quality management aspects including competence, awareness, and ISO 9001:2008 training.🔹 Social Development Programs: Designed and executed social development and recreational programs for employees.🔹 Compliance Documentation: Prepared DC-3 and DC-4 forms in accordance with regulatory requirements.🔹 360-Degree Assessments: Conducted comprehensive 360-degree evaluations for employee performance reviews.🔹 Workplace Climate Assessments: Performed evaluations to gauge workplace climate and employee satisfaction.🔹 Training Needs Analysis: Identified training and development needs across various departments.🔹 Vendor Management: Managed relationships with external suppliers and service providers.🔹 E-Learning Platform Management: Administered and managed the virtual learning platform for employee training.🔹 Policy Development: Drafted company regulations, policies, and procedures to streamline operations.🔹 Communication Management: Optimized the communication department for better information flow.🔹 Multimedia Content Creation: Developed multimedia elements for various internal and external communications.