I have an extensive knowledge and experience in the client service field acquired from previous employments involving building relationships and dealing with different people of different cultures, nationalities, and line of businesses including Healthcare, Travel and Hospitality, Information Technology, Web media arts and development, and Project management. I work with full passion in delivering detailed and top quality service to clients and customers.
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Marketing Data AnalystOodle Media Aug 2024 - PresentMakati, National Capital Region, PhilippinesRun regression model analyses to identify trends and correlations in marketing data.Visualize data using charts in Excel, Google Looker Studio, Google Sheets, and other tools.Build and maintain dashboards using SQL/BigQuery, Looker, Tableau, and other platforms.Understand and perform spot attribution analysis for offline media.Perform manual data entry as needed to ensure data accuracy and completeness.Analyze campaign spend effectiveness and provide actionable insights to optimize marketing strategies.Collaborate with the marketing team to identify data needs and develop solutions to meet those needs.Stay up-to-date with industry trends and best practices in marketing analytics. -
Business OwnerNoys Auto Spa May 2024 - PresentLas Piñas, National Capital Region, PhilippinesAutomotive detailing
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Data AnalystGoogle Operations Center Jun 2023 - Apr 2024Bgc- Data Preparation and Reporting: Prepared and verified data for weekly business reviews, ensuring data accuracy and completeness. Created clear and concise visual reports that effectively communicated key insights.- Script and Dashboard Maintenance: Conducted daily audits of scripts and dashboards to ensure optimal performance and identify potential issues. Troubleshot and resolved any encountered problems promptly.- Task Management and Collaboration: Monitored incoming tasks and requests via HATS, effectively triaging and prioritizing them. Collaborated closely with colleagues to process and analyze tasks, ensuring efficient and accurate completion.- Proposed and proven projects: • "DBA Tool" - Developed and implemented an automated tool for the daily DB Audit process, significantly streamlining the workflow and reducing manual effort. Introduced a checklist system to ensure comprehensive audit coverage.- Trainings and refreshers attended: • SQL Basics in general • Google SQL for F1 • Google PLX Dashboarding • Google AppSheet • Developing Project Charter • Cost Benefit Analysis • Effective Presentation • Stakeholder Management • Data Storytelling -
Senior Process SpecialistGoogle Operations Center Mar 2019 - Jun 2023Bgc- Does pre-communication quality checks for the operations.- Answers to consults from 1st level of support and validates further escalations.- Helps with communicating with 2nd level of support for product and process updates.- Responsible for quality checks for the team and assisting analysts in maintaining quality in service delivery- Conduct Process reviews/Quality Sessions at defined frequencies and conduct process refresher trainings- Coordinate with team lead/manager and Identify the corrective and preventive solutions for errors received- Prepares Root cause analysis for errors received and discuss it with team lead/manager- Helps with identifying and implementation of process improvements for the operations- Proposed and proven projects: • “SaveTheDay” - Automation of training/nesting pre-checks and daily hand-overs- Trainings and refreshers attended: • “BPMS” - Business Process Management System • “Leadership Training” -
Sme, Quality Reviewer, Youtube Products SpecialistCognizant May 2016 - Mar 2019- Acting as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advert isers.- Driving customer communication and technical issue resolution, resulting to a high level customer satisfaction.- Educating clients and users on product usage, from the basics to best practices.- Responsible for quality checks for the team and assisting analysts in maintaining quality in service delivery- Conducting process reviews/quality sessions at defi ned frequencies- Conducting process refresher trainings- Coordinating with team lead/manager and identifying the corrective and preventive solutions for errors received- Preparing root cause analysis for errors received and discuss it with team lead/manager- Sharing and implementing process improvement ideas- Training att ended:“RCA” - Root Cause Analysis Workshop -
Rich Media Quality Assurance SpecialistCognizant Jul 2013 - May 2016- Ensuring creative development and design best practices are met.- Comparing output with client specifi cations.- Contributing to organizing plans on quality testing procedures.- Creating and analyzing repo rts according to the pe rformed testing.- Proposed and proven project:“The Lazy Tool” - Automation of rich media QA process - Trainings a ended:“Focus” - Leadership development for SMEs“ICBP” - Innovation Capability Building Program -
Web ConsultantThe Design People Apr 2012 - Mar 2013- Managing maintenance, revisions, and redesigns of clients’ websites.- Dealing with cancellations and customer retention.- Ensuring client specifi cations & expectations are met before publishing- Helping client requested updates in real time as an advantage of pro ficiency in HTMLand Flash development as well as design tools such as Adobe Photoshop and Adobe Dreamweaver -
Network Support AnalystIntertouch Oct 2009 - Nov 2011- Handling network suppo rt - connectivity and net con figuration of networks of the largest hotels worldwide.
Rod Curray Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Rod Curray
What company does Rod Curray work for?
Rod Curray works for Oodle Media
What is Rod Curray's role at the current company?
Rod Curray's current role is Marketing Data Analyst @ OodleMedia.
What schools did Rod Curray attend?
Rod Curray attended Ama University.
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