Key Responsibilities:TECHNICAL SERVICES OFFICER◊ Oversee QA testing & monitoring◊ Check for defects in products manufactured. Ensure international/national standards & requirements are met◊ Analyse & report on Customer Complaints/Technical Enquiries◊ Identify opportunities for reducing waste & increasing efficiencyTECHNICAL ACCOUNT MANAGER◊ Lead account management & new business development ($25M in annual sales)◊ Develop strong relationships with customers ◊ Facilitate business & sales presentations, demonstrating a comprehensive product knowledge ◊ Provide technical expertise to resolve issues. Carry out inspections and prepare technical reports.◊ Introduce new products/promotions & manage exhibition stands at trade shows and conferences◊ Negotiate with clients in regards to price, service level agreements and contract terms◊ Analyse sales figures and develop new sales initiatives to gain further clients◊ Solve any issues involving customers and the sales process◊ Ensure targets are exceeded and the call cycle maintainedMajor Achievements:◊ Led delivery of various initiatives, including Outdoor Exposure Testing Project and Monitoring of Export Product (Colour Drift)◊ Established controls and procedures to ensure a high level of compliance and quality ◊ Received positive ongoing performance management reviews◊ Dealt proactively with incidents and issues, providing a high standard of support and customer service and significantly reducing complaints. Regularly identified ways to improve efficiency and quality of service delivery◊ Undertook additional responsibility for training new QC staff◊ Led strong sales of products, ensuring high sales and product turnover as well as ongoing brand and market leadership. Increased market share with smaller customers by up to 20%◊ Developed a positive customer network, securing a number of new accounts. Also took over responsibility for selected customers outside personal portfolio

Key Responsibilities:◊ Develop marketing strategies for indirect and direct revenue growth throughout New Zealand and the Pacific Islands◊ Formulate and develop the product range◊ Oversee key account management for major clients such as Waikato Water Joint Venture Pipeline project, Dux Industries, Swift Energy, Fletcher Energy and Steelpipe NZ◊ Facilitate product demonstrations and training workshops◊ Prepare annual budgets and corporate sales plans◊ Manage raw material purchasing, as well as stock monitoring and controlMajor Achievements:◊ Established all factory infrastructure, ensuring the use of best practice systems and processes◊ Maintained and expanded an existing client base within a very competitive market, increasing market share by up to 40%◊ Successful at achieving and exceeding set Key Performance Indicators (KPIs) and business development targets◊ Created innovative and imaginative display stands for industry trade shows

◊ Liaised directly with clients to ensure a high standard of service was maintained and personalised solutions to corrosion problems were provided◊ Created product and system specifications for Consulting Engineers and Licensed Applicators ◊ Led key account management for Dux Industries, Humes, Telecom, United Networks and Steel and Tube NZ◊ Demonstrated strong leadership skills in managing day to day branch operations as well as recruitment and supervision of staff◊ Initiated sports sponsorship (Surf Life Saving) which enabled high level exposure at national events

Major Achievements:◊ Responsible for the refurbishment of the new Advanced Ceramics and High Temperature Materials laboratories.◊ Promoted from Grade 2 to Grade 3 – a significant achievement as there were limited numbers of these and the highest rank achievable was Grade 4.◊ Member of the ISO 9002 Implementation Committee.