Rod Jones Email & Phone Number

Cardiff, Gb

Responsible for the end to end customer journey throughout all areas of the call centre, from new customer enquiries via the initial quality team, through to our Life Insurance, Income Protection and Health Insurance sales advisors then via our sales support teams to ensure policies are correctly placed on risk. Once the customer is placed on cover, also responsible for our renewals and retention teams that ensure the customer remains on risk and continues to enjoy the high standards of service and advice ActiveQuote provide.Working with insurers across the market to ensure that ActiveQuote offer the most competitive products that align with our price comparison customer needs. While also reviewing new providers that enter the market to develop a collaborative approach to designing and implementing new insurance products that meet changing customer demandsReviewing the P&L and budget goals of the business to align operational resources to meet business targets, while evolving these targets to align with changing consumer demand. Working closely with Dev Ops team to prioritise work items that provide short term gains as well as develop long term strategic goals. While also collaborating with HR to develop a strong performance management framework, L&D to continually improve skills and knowledge, while finally working closely with Compliance to continually raise the standard of advice and service we provide our customers.Finally working on new projects that look at how we can improve ongoing customer engagement through email marketing, TrustPilot reviews and customer proposition improvements.

Cardiff, Gb

Responsible for leading the partnership team to source, develop and maintain strategic relationships to grow our distribution channels across Life Insurance, Health Insurance, Income Protection Insurance and Travel Insurance. Working with the UK leading price comparison sites including; MoneySupermarket.com, GoCompare.co.uk, Confused.com and Zoopla.com as well as IFA’s, insurance brokers and lead generators to increase consumer awareness and access to personal protection products. Supporting consumers to have a better understanding and knowledge of personal protection products helping them to ensure they have the right insurance in place for their own and family needs. Experienced spokesperson having done TV, radio, press and industry seminars on a range of insurance related subjects. Looking to help continue ActiveQuote.com growth as a key customer focused personal protection broker specialising in Life, Health and Personal Protection with a reputation for working in partnership with all introduces.

London, London, Gb

Responsible for developing new business opportunities and maximising existing strategic partnerships to challenge the traditional price comparison site model, through launching innovative customer centric products and innovative revenue models with insurers and brokers. Continually analysing market trends, performance statistics (including PPC and SEO trends) to produce monthly Exec presentations and also to influence quarterly objectives and strategic goals. Negotiating contracts, targets and strategic initiatives with Insurance partners and Group partners, while also managing underperforming partners to ensure that commercial targets are delivered and grown.Looking to establish uSwitch.com as a key customer focused aggregator within the Car, Home, Life, Commercial and Travel Sectors.

Cardiff, Wales, Gb

Responsible for managing strategic partnerships with key insurers, brokers, underwriters and software houses ensuring key performance metrics were continually achieved and improved. Promoting the aggregator services of GoCompare.com to ensure tenders and bid proposal for new product propositions, brands and offers were secured ahead of competitors. Managing multiple partner projects to deliver new and innovative insurance products through managing key internal stakeholders including IT, Marketing, Legal and Compliance. Analysing performance statistics and providing proactive client feedback, while also undertaking monthly business review presentations to Senior Managers and external partners.

Gb

Responsible for sourcing and managing introducer relationships with a number of affiliate partners and insurance brokers, for an innovative car insurance telematics product. Delivering product training seminars to increase internal and external brand awareness, while also improving product knowledge and understanding. Engaging with pricing, underwriters, marketing, legal, finance and operational departments across the organisation to ensure new projects and initiatives deliver to agreed requirements.

Established new business to business relationships with a number of large IFA networks and smaller independent brokers. Managed relationships closely to ensure all opportunities were maximised across a range of financial services products. Built affinity relationships with leading retailers including Freemans and Grattan to promote white label branded financial services. Worked within brand guidelines to ensure an integrated customer experience to capitalise on web site visits and lead conversions. Instigated employer based financial awareness seminars in order to generate face to face IFA referrals. Liaised with HR Managers to tailor each presentation, and delivered seminars to a number of key clients including Cardiff Council and British Gas.Developed the business from initial concept through to a business sale to Sundae IFA Network Group

Managed relationships with a number of the UK’s largest banks, credit card and utility providers, including Sainsbury, Co-Op and Energy Helpline. Utilised strong communication and negotiation skills to ensure successful delivery of each call centre campaign. Headed outbound telemarketing campaigns across 500 seats spread over 5 sites in Ireland and Scotland. Provided clear communication and campaign briefings across the management team to ensure campaigns were launched as agreed to achieve commercial targets. Pioneered TV and Internet marketing campaigns to generate inbound customer enquires. Set up relationships with specific media buyers ranging from ITV to satellite only channels, held weekly review meetings to ensure targets were met in line with advertising strategy.

Accountable for new business generation through working within all areas of the Barclaycard and external finance providers to maximise all customer opportunities, including declined applications and impairment accounts across the Group. Established a new call centre to work across different areas of the Barclaycard Group. This required intense negotiations across the Group and clear process management to ensure a smooth customer experience to generate an annual profit of £12m. Management of the business development team who were accountable for delivering the commercial objectives while building proactive relationships with UK’s leading secured, unsecured and mortgage lenders and credit card providers.

Launched a white label Barclays and Barclaycard secured loan and protection product across the Barclays UK branch network. Engineered a tailored product launch through regional managers and communication event. The outcome of the launch was that it generated £30m in new business applications within the first three months. Solved an inbound capacity issue when demand outstripped available resource. This was achieved through utilising short term contracts while developing internal capabilities and procedures, clearing the backlog of applicants within a two week period. Developed financial training programme for employees within some of the UK’s largest Home Improvement companies including Sharps and Everest. Improved staff knowledge resulted in an average 24% increase in finance related sales across each region.

2.1, Business Studies

B.A. Hons