• Maximized district sales performance, surpassing set KPI goals and sales targets by 8% on average annually • Fostered Customer Retention by employing the Good-Better-Best strategy, training and coaching 100+ service advisors and managers per year.• Utilized programs to increase Customer Pay in New Car Dealer channel. One example showed the dealer averaged 35% higher CP on repair orders when customers took advantage of programs.• Serviced and grew existing business throughout all channels. Regularly prospected and closed new business.• Created and implemented incentive programs for new car dealer groups, working with TSM’s in their respective territories; improving the sales of premium products and generating greater customer retention• Spearheaded the acquisition of New Car Dealer Group business in respective territory. Constructed, managed and executed product and training roll out timetables for 9 locations. • Applied Cross Functional Team fundamentals to foster cooperation and greater understanding among departments, to achieve superior Customer Experience which in turn augmented Customer Retention and Customer Satisfaction.

- worked with independant PartSource owners and their staff at stores in Edmonton and Red Deer, to grow commercial business. - coached commercial managers on products and sales techniques.- introduced products and programs to workshop owners and staff, helped maintain and control inventories.- conducted regular meetings with area commercial managers advising on new products, programs and solutions.