Provide tech solutions and project mgmt for provisioning, assurance, number admin, inventory, address qualification, and local number portability apps, processes and practices. Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Proc. Assist in coordination, evaluation and partnership with tech vendors, outside consultants and internal resources. Part of a 24X7 staff delivering network tech support. Provides tech troubleshooting and leadership required to recover from the most complex network problems. Identification of root cause, resolution, work arounds, testing and implementation of vendor/IT fixes or design changes. As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations. Review/approve proposed tech system designs. Assists in providing leadership for projects, including collaborating with client to develop business cases, defining business and/or tech requirements and preparing detailed plans/schedules. May lead cross-functional teams on specific issues and/or projects. May review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates. May perform work at customer location

Coach Management and craft employees on the most efficient ways to conduct daily work activities. Run, verify, develop, and explain local and Nation reports. Conduct regular audits to track cooperate sustainability.

Manage crews in the installation and repair departments handling all local telecom products and services. Responsibilities include but not limited to all customer concerns, work schedules, personal management, training, quality and safety audits, and contractor work requests.

Complete customer request installation and repair work on Telco lines and equipment.