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Business Leader with over 20 years experience in Enterprise Architecture, Operations, Program and Portfolio Management, Customer Service, Vendor and Contract Management, Business Process Improvement, Automation, Information and Technology management.With a people first approach, strives to build collaborative relationships which delight customers and engage employees, while driving organizational achievement. Experience includes small start-up through multi-billion dollar organizations with thousands of users and customers, driving business architecture, process integration, operations, and technology. Domain Expertise:- Business operations strategy and alignment- Customer Engagement- Vendor and contract management- Compliance- Project & Program Management- Contact Center and Customer Support- Financial Management/P&L- Hiring, training, mentoring, and retaining team members- Business Continuity and Disaster Recovery- Customer Advisory and Governance- Cyber Security- Managed and Professional Services- Application Integration/SaaS, Development, DevOps
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Chief Information OfficerE-470 Public Highway Authority Sep 2023 - Nov 2024Aurora, Colorado, Us• Re-aligned enterprise architecture including infrastructure, application development, and project management office • Represent Information Technology initiatives to elected Board members• Improved security and resiliency through infrastructure disaster recovery program• Re-structured development approach to primary ERP platform saving several million over a multi-year period -
Director Of Information SystemsBoulder Scientific Company Oct 2019 - Sep 2023Mead, Colorado, Us• Private Equity Strategy alignment• ERP Implementation• Data and Analytics program development for operations, sales, engineering• Business Continuity and Disaster Recovery Planning• Managed Threat Response program implementation• Infrastructure improvement for resiliency and performance• Vendor and contractor management• CMMC/NIST 800-171, DHS, EPA compliance• M365/Teams implementation• Business automation programs with Power Automate stack• Lead company Continuous Improvement program -
Security And Compliance Program ManagementMillennium Hotels And Resorts Sep 2017 - Oct 2019• PCI program and compliance audit• Global Security Program Management• Business Automation and ERP• Business Continuity and Disaster Recovery Planning• GDPR compliance• Vendor and contractor management• User rights profiling and normalization• Penetration testing and vulnerability scanning• Implemented EMV/P2PE payment solution
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Director Of Information TechnologyMillennium Hotels And Resorts Sep 2017 - Oct 2019
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Chief Operating Officer And Chief Technology OfficerIstonish Aug 2010 - Jun 2017Greenwood Village, Colorado, Us• IT Service Management - Software Development, Engineering, Service Desk, PMO, Call Center• Personnel management - hiring, training, mentoring, evalutation, retention• Program & Project Management - Business process, applications, infrastructure, tools• Vendor and contract management• Budgeting/P&L• Strategic Planning• Contact Center as a Service (SaaS) solution• Managed Services• Consulting and Professional IT Services• Governance and Standards - PCI, SOX, and HIPAA, SOCII• Product Development• Customer management• Revenue generation support - RFP team, sales support, solution presentation• Drive architecture and manage internal technology including: - Infrastructure - Servers, network, storage, monitoring, event management - Call Center management platform - Data Centers - HA systems/network, hybrid and public cloud - Applications - Customer solutions and internal tools and systems integration, SaaS - Security - Business continuity, disaster recovery, access control -
Service Delivery Executive And Technology ManagementSungard Availability Services Jul 2005 - Aug 2010Wayne, Pa, UsSunGard is a global billion dollar Data Center, Cloud, Managed Services, and Disaster Recovery company with over 8,000 customers around the world.• Technology Management - network, server, application, datacenter, security, storage, BC/DR• Personnel management - hiring, training, mentoring, evaluation, retention• Project Management - Direct existing and new customer technology implementations• Relationship management for largest customers - Performance Management• Solution Development - Customer Strategy for leveraging outsourced technology• Service Delivery - Managed large customers w/$5M to $50M IT budgets, multi-year contracts• Financial management - P&L, revenue, cost, resource allocations• Vendor and contract management• Process improvement - ITIL re-alignment, project management tools, product development• Governance and reporting - internal and customer facing performance management• Standards - SOCII/SSAE16, SOX, PCI, ISO, HIPAA• Global delivery teams in U.S. and Asia, Customer teams in U.S., Asia, and Europe -
Director Project Management/DeveloperHelix Consulting Jan 2004 - Jul 2005• Web development - Built online presence for Organic Beef company• Geographic information systems - Managed GIS project to build market strategy for CPG customer• Project manager - Project integrating tools for logistics company management application
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It Director And Systems ManagementAcosta Jun 1998 - Jan 2004Jacksonville, Fl, UsRepresenting hundreds of the biggest brands and with over 37,000 employees, Acosta is the largest Consumer Packaged Goods broker in North America.• Responsible for managing technology delivery for the Western United States locations - Colorado, Arizona, Washington, Oregon, California, Nevada• Solution Development - Develop innovative solutions increasing technology effectiveness• Service Delivery - Internal IT operations, end user support, application integration• Technology Management - network, server, application, datacenter, security, storage, BC/DR• Financial management - P&L, cost, resource allocation• Personnel management - hiring, training, mentoring, evaluation, retention• Project Management - Integrating newly acquired/merged companies• Vendor and contract management• Process improvement - Implement monitoring and tracking tools• Governance and reporting - internal performance management
Rod Taylor Skills
Rod Taylor Education Details
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California State University-San Bernardino - College Of Business And Public AdministrationInformation Management -
California State UniversityBachelor - Information Systems
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Colorado State UniversityComputer Science And Economics
Frequently Asked Questions about Rod Taylor
What is Rod Taylor's role at the current company?
Rod Taylor's current role is Chief Information Officer/VP of Information Technology.
What is Rod Taylor's email address?
Rod Taylor's email address is ro****@****lor.com
What is Rod Taylor's direct phone number?
Rod Taylor's direct phone number is +130377*****
What schools did Rod Taylor attend?
Rod Taylor attended California State University-San Bernardino - College Of Business And Public Administration, California State University, Colorado State University.
What skills is Rod Taylor known for?
Rod Taylor has skills like Managed Services, Cloud Computing, Disaster Recovery, Vendor Management, Service Delivery, Data Center, It Operations, Saas, Enterprise Software, Management, Sales, It Management.
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