Rod Thompson Email and Phone Number

To manage the security components of the Defence project JP9102. This required management of the classified ITAR/EAR data, the vetting and tracking of the individuals representing the international companies and the management of global digital media transportation and issue of said data.

Onsite management of the outsourced team responsible for the support and maintenance of Defence enterprise applications.

My role was to seek and obtain defence application accreditation for the IMPPACT application in the Defence Protected Environment (DPE) on behalf of Fleet Support Unit.

A Defence Navy Minor Project (NMP1941) for shore based Collins Class submarine communications.

Manage the Risk Register and work with Lockheed Martin Technical Teams to identify and record Operational Risk for the Defence Centralised Processing Project. Hold work groups and forums where Risks could be discussed,between Lockheed staff with an aim to developing mitigation strategies and actions. Manage and coordinate the escalation of Risk to Issues. Hold forums and meetings to ensure adequate steps and actions are in place to address the Issue.Create and oversea the… Show more Manage the Risk Register and work with Lockheed Martin Technical Teams to identify and record Operational Risk for the Defence Centralised Processing Project. Hold work groups and forums where Risks could be discussed,between Lockheed staff with an aim to developing mitigation strategies and actions. Manage and coordinate the escalation of Risk to Issues. Hold forums and meetings to ensure adequate steps and actions are in place to address the Issue.Create and oversea the Continual Service Improvement (CSI) register. Encourage technical staff to discuss and explore their proposed improvements to the Defence ICT environment - with an aim to longer term improvement to Service Management for Lockheed support staff on the CP Project.. Show less

Seek out and uncover hidden issues and risks to the phase in of the Lockheed Martin CP Project. Provide introductions for management, organise and hold low level technical meetings and put in place strategies to overcome impending situations that could impact on Lockheed Martins ability to achieve SLAs and provide services to Defence.

Review Post Incident Reports (PIRs) generated from Major Incidents to decide if a Problem Record is required or not.Create and managed specialised technical teams comprising of Level 2, Level 3, Project and external vendor staff to investigate root cause of ICT outages and Major Incidents.Liaison with the many operational and project Directors and their staff to better understand the ICT environment and pro-actively raise Problem Records to overcome issues before major outages… Show more Review Post Incident Reports (PIRs) generated from Major Incidents to decide if a Problem Record is required or not.Create and managed specialised technical teams comprising of Level 2, Level 3, Project and external vendor staff to investigate root cause of ICT outages and Major Incidents.Liaison with the many operational and project Directors and their staff to better understand the ICT environment and pro-actively raise Problem Records to overcome issues before major outages are experienced. Show less

An additional role on top of my ICT Service Quality Adviser position. I was tasked with reviewing the systemic problem of project handover into the operational support space. Historically projects had arrived with incomplete mandatory requirements and poor documentation. My role was to investigate and interface with the various projects to identify exactly what the Operational space expected prior to hand over and ongoing support by Operations.

Review and align Level 1, 2 and 3 Service Desk functions with ITILv3.Review and rewrite the Business Systems Program Office Business Continuity Plan and Disaster Recovery Plan.

Oversight of third party implementations of server rooms, data centres and communications solutions for Defence sites nationally.

The management of the direction and staff members of the Defence Problem Management Team based on ITIL v3.