Guilherme Gallo Rodacki Email & Phone Number

Dublin, County Dublin, Ireland

• Managed a high volume of inbound calls and customer service inquiries for different campaigns, including Bus Eireann and Electric Ireland.
• Bus Eireann: Handled an average of 60 inbound calls daily, addressing various inquiries and resolving delicate situations with parents, whose frustration was often heightened due to concerns for their children’s.
• Electric Ireland: Assisted both existing and new customers by providing information on the most suitable plans and types of meters, contributing to customer satisfaction and retention. Acquired broad knowledge of the.

Balneário Camboriú, Santa Catarina, Brazil

• Planned and scheduled shipments with carriers, including trucking companies and ocean freight lines, monitoring shipment progress and ensuring on-time delivery.
• Prepared and reviewed all required documentation (bills of lading, packing lists, customs declarations, etc.) and coordinated customs clearance processes alongside customs brokers.
• Acted as the main point of contact for clients, providing shipment status updates, addressing concerns, and resolving issues during the shipping process, all while delivering exceptional customer service.
• Collaborated with carriers, warehouses, and other service providers to arrange pickup times, manage warehouse inventory and negotiated shipping rates with carriers and service providers, optimizing cost

Blumenau, Santa Catarina, Brasil

• Generated sales leads through proactive engagement with customers, leading to the acquisition of new clients and contributing to the company's growth.
• Documented customer interactions in the CRM system, enabling efficient follow-up and continuity of service.
• Collaborated with cross-functional teams to resolve customer issues, ensuring smooth operations and enhancing overall service quality.
• Led a team of 3 customer service representatives after being promoted due to outstanding performance, showcasing strong leadership and mentoring skills.
• Identified and assessed customer needs, ensuring a high level of customer satisfaction by offering personalized solutions and support.