AeroLeads people directory · profile
Rod Butcher Email & Phone Number
Service Design Leader
at
Fidelity International
1 work email found
@aviva.com
4 phones found area 515 and 207
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Service Design Leader
Location
Lower Kingswood, England, United Kingdom
Company size
Who is Rod Butcher? Overview
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Quick answer
Rod Butcher is listed as Service Design Leader at Fidelity International, a company with 9569 employees, based in Lower Kingswood, England, United Kingdom. AeroLeads shows a work email signal at aviva.com, phone signal with area code 515, 207, and a matched LinkedIn profile for Rod Butcher.
Rod Butcher previously worked as Senior Consultant at Tribe Cx and Senior Customer Experience Consultant at Mulberry Consulting.
Company email context
Email format at Fidelity International
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{first}.{last}@aviva.com
86% confidence
AeroLeads found 1 current-domain work email signal for Rod Butcher. Compare company email patterns before reaching out.
Profile bio
About Rod Butcher
I am a seasoned service design leader with experience across diverse industries, both as a consultant and working in global financial services organisations. My sweet spot is problem solving using a people-centred approach. I add value by being the spark that inspires new thinking and nudges the organisational mindset to better outcomes. I'm a design thinking out advocate. I use it in two ways. Firstly, by ‘doing’ which means my team and I act as internal consultants to business teams, helping them explore the right problems to then to find the right solutions. Secondly, by ‘enabling’ which means training and coaching individuals and teams to develop design thinking and facilitation skills. My approach is principles-driven not process. For example, my starting point is always to obsess about the user, their unmet needs and problems, to ensure we focus firstly on ‘doing the right thing’ for the user before ‘doing the thing right’. In other words, problem before solution. Success for me lies in leading the organisation and its people in exploring the right problems that then drives better solutions. This is my value - as a catalyst, whether in enabling better business decisions or in equipping people to think differently.
Listed skills include Customer Insight, Customer Satisfaction, Future Trends, Net Promoter Score, and 45 others.
Current workplace
Rod Butcher's current company
Company context helps verify the profile and gives searchers a useful next step.
Fidelity International
9 roles · 25 years
Rod Butcher work experience
A career timeline built from the work history available for this profile.
Senior Consultant
Tribe Cx
Freelance work with Tribe CX, a specialist CX organisation. Consulting engagement in Turkey.
Oct 2015 - Nov 2015
Senior Customer Experience Consultant
Mulberry Consulting
- Various projects across different geographies/sectors. Engagements tended to span four categories:
- CE Re-design to identify and deliver on-brand experiences
- Journey mapping / Experience Blueprints to profile the current end to end experience
- Supporting leadership teams to assess CE capabilities and develop strategies and plans
- CE metrics reviews to assess Voice of Customer programmes In addition to consulting, I was Practice Manager for the Design and CE Metrics propositions, responsible for definition, development and on-going consultant.
Jun 2013 - Sep 2015
Associate Work In Customer Experience
- Various projects across different geographies/sectors. Engagements tended to span four categories:
- CE Re-design to identify and deliver on-brand experiences
- Journey mapping / Experience Blueprints to profile the current end to end experience
- Supporting leadership teams to assess CE capabilities and develop strategies and plans
- CE metrics reviews to assess Voice of Customer programmes
May 2013 - Jun 2013
Global Head Of Customer Experience And Insight, Aviva Group
Established and embedded the Net Promoter Score discipline to measure and improve customer experience, resulting in significant improvements in scores since 2008Sponsored and co-facilitated six customer journey mapping exercises to drive cultural change, with excellent qualitative and quantitative feedback Established and managed the Group Customer Policy.
Nov 2007 - Sep 2012
Head Of Group Strategic Options
Apr 2002 - Oct 2007
Head Of Customer Experience And Insight
Aviva Global Head Office
2001 - Aug 2012
Pensions Marketing Manager
Aug 1984 - Aug 1986
Various
Schroder Life
Various admin roles, in pensions field
Sep 1982 - Aug 1984
Team & coworkers
Colleagues at Fidelity International
Other employees you can reach at fidelityrecruitment.com. View company contacts for 9569 employees →
AS
Ashmi Sinha
Colleague at Fidelity InternationalGurgaon, Haryana, India, India
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BG
Bobby Gulati
Colleague at Fidelity InternationalIndia, India
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HU
Himanshu Upadhyay
Colleague at Fidelity InternationalFaridabad, Haryana, India, India
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HH
Helen Harris
Colleague at Fidelity InternationalGreater Reading Area, United Kingdom
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AG
Arushi Gupta
Colleague at Fidelity InternationalWashington, District Of Columbia, United States, United States
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SC
Suresh Chawla
Colleague at Fidelity InternationalGurgaon, Haryana, India, India
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FT
Fiona Tyrrell
Colleague at Fidelity InternationalLondon, England, United Kingdom, United Kingdom
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RS
Rashmi Sharma
Colleague at Fidelity InternationalGurugram, Haryana, India, India
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KC
K Chidambarakrishnan
Colleague at Fidelity InternationalGurugram, Haryana, India, India
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SY
Scottie Yu
Colleague at Fidelity InternationalLondon Area, United Kingdom, United Kingdom
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Ashmi Sinha
Colleague at Fidelity InternationalGurgaon, Haryana, India, India
View →
BG
Bobby Gulati
Colleague at Fidelity InternationalIndia, India
View →
HU
Himanshu Upadhyay
Colleague at Fidelity InternationalFaridabad, Haryana, India, India
View →
HH
Helen Harris
Colleague at Fidelity InternationalGreater Reading Area, United Kingdom
View →
AG
Arushi Gupta
Colleague at Fidelity InternationalWashington, District Of Columbia, United States, United States
View →
SC
Suresh Chawla
Colleague at Fidelity InternationalGurgaon, Haryana, India, India
View →
FT
Fiona Tyrrell
Colleague at Fidelity InternationalLondon, England, United Kingdom, United Kingdom
View →
RS
Rashmi Sharma
Colleague at Fidelity InternationalGurugram, Haryana, India, India
View →
KC
K Chidambarakrishnan
Colleague at Fidelity InternationalGurugram, Haryana, India, India
View →
SY
Scottie Yu
Colleague at Fidelity InternationalLondon Area, United Kingdom, United Kingdom
View →
FAQ
Frequently asked questions about Rod Butcher
Quick answers generated from the profile data available on this page.
What company does Rod Butcher work for?
Rod Butcher works for Fidelity International.
What is Rod Butcher's role at Fidelity International?
Rod Butcher is listed as Service Design Leader at Fidelity International.
What is Rod Butcher's email address?
AeroLeads has found 1 work email signal at @aviva.com for Rod Butcher at Fidelity International.
What is Rod Butcher's phone number?
AeroLeads has found 4 phone signal(s) with area code 515, 207 for Rod Butcher at Fidelity International.
Where is Rod Butcher based?
Rod Butcher is based in Lower Kingswood, England, United Kingdom while working with Fidelity International.
What companies has Rod Butcher worked for?
Rod Butcher has worked for Fidelity International, Tribe Cx, Mulberry Consulting, Aviva, and Aviva Global Head Office.
Who are Rod Butcher's colleagues at Fidelity International?
Rod Butcher's colleagues at Fidelity International include Ashmi Sinha, Bobby Gulati, Himanshu Upadhyay, Helen Harris, and Arushi Gupta.
How can I contact Rod Butcher?
You can use AeroLeads to view verified contact signals for Rod Butcher at Fidelity International, including work email, phone, and LinkedIn data when available.
What skills is Rod Butcher known for?
Rod Butcher is listed with skills including Customer Insight, Customer Satisfaction, Future Trends, Net Promoter Score, Customer Experience, Customer Oriented, Customer Engagement, and Customer Journeys.
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