Rodd Hall Email & Phone Number

Scottsbluff, Nebraska, United States

Scottsbluff, Nebraska

Total Rewards Coordinator with an emphasis on Wellness and Compensation

Scottsbluff, Nebraska

Marketing Manager for Third Party Administrator

Scottsbluff, Ne

I’m the Mortgage Insurance and USDA Claims Manager for Nationstar Mortgage. My department is responsible for filing claims to mortgage insurance companies and the USDA to recoup expenses on defaulted 1st and 2nd lien mortgages. I also manage quality control auditing for these processes both internally, and with our offshore vendor. Current responsibilities include:o Inventory Reportingo Claim Assignmento Monthly Scorecard Audits/Productivity Tracking/Feedbacko Training and Developmento Process Improvemento Procedure Writing

Scottsbluff, Ne

During my 6½ years of employment with Aurora Bank FSB, I held several positions including Claims, Default Accounts Payable, Escrow, New Loan Setup, Production Support and Loss Analysis. Claims/HOA/Escrow:o Process Explanation of Benefits claim curtailments to validate losses & determine if supplemental claim filing is required.o File claims to MI Companies, FNMA, FHLMC, and subsequent claim payment follow-up. o Maintain shared e-mail inquiry box and process document retrieval requests.o Reporting; queue management; assist with policy & procedure updates.o Researched properties with Homeowner Associations to obtain documentation from Title Companies, HOA’s, HOA Management Companies, Brokers, and Realtors for proper payment of HOA dues along with customer inquiries via e-mail and queue management.o Monthly Escrow analysis of customers’ loans. o Processed escrow variances & post purchase cost analyses for proper transfer of funds. New Loan Setup Department Supervisor:o Supervised team members and assisted with process related questions.o Completed productivity reporting and tracking to ensure quality. o Performed system and process training for team members.o Monitored daily queue management and load balancing to ensure efficiency.o Responded to e-mail and telephone requests.o Assisted with hiring; budgeting.o Provided monthly one on one feedback opportunities and conducted team meetings.o Assisted team members with annual goal setting for process improvement and efficiency.Production Support/Loss Analysis:o Assisted internal and external customers on non-IT related inquiries including missing files, correcting setup issues, securing correct documentation as well as status inquiries.o Acted as support personnel for new loan origination system.o Determined loan level monetary loss/gains.o Completed production/edit reports for supervisor.o Assisted with process improvements, technical support, and new employee setup logistics.

Scottsbluff, Ne

• Manage and plan day-to-day activities of the retail store in conjunction with the Store Director.• Maintain superior customer service. • Ensure profitable operation of all departments: P&L review; Known loss; Shrink; Scheduling.• Order, stock, and implement company merchandising and inventory programs. • Budgeting, scheduling, labor & payroll expense control, hiring, and training of store associates. • Resolve all store associate relations issues.

Bachelor'S Degree, Management & Ethics, 4.0

Activities and Societies: Who's Who Among Students in American Universities and Colleges

Associate Of Arts (A.A.), Bible/Biblical Studies, 3.9