Rodel Bacalla

Rodel Bacalla Email and Phone Number

Customer Support Specialist at MicroSourcing. Company's Project-Undertaking with Autodata Solutions @ Five9
san ramon, california, united states
Rodel Bacalla's Location
Calabarzon, Philippines, Philippines
About Rodel Bacalla

*First job exposure lasted for 4 months as an ISP technical support*1year and 3 months Customer support representative in a Health Care company*3 years and 6 months at SAP Success Factors as a Support Engineer which includes the following skills: - XML language - Admin task - Admin queries regarding Success Factors system - Trained and Specialization module:

Rodel Bacalla's Current Company Details
Five9

Five9

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Customer Support Specialist at MicroSourcing. Company's Project-Undertaking with Autodata Solutions
san ramon, california, united states
Website:
five9.com
Employees:
1256
Rodel Bacalla Work Experience Details
  • Five9
    Technical Support Representative
    Five9 May 2021 - Present
    Manila, National Capital Region, Philippines
    View
  • Microsourcing
    Application Software Engineer / Customer Support Specialist
    Microsourcing Jun 2018 - Feb 2021
    Eastwood City Libis, Quezon City
    View
  • Sykes Enterprises, Inc.
    Sap Successfactors Cloud Support Engineer
    Sykes Enterprises, Inc. Sep 2014 - Feb 2018
    Wcc Building Shaw Blvd. Shaw Mandaluyong City
    TIER 2 Technical Support Engineer for SAP/ Successfactors Manila Sykes team.Acquired and trained module:•PM•GM•360 Multi rater•PLT•Compensation•OnboardingIMPORTANT NOTE: We are also handling concerns from Partner and Consultants concern like XML configuration and Implementation conerns and issues.
  • Compass Bpo Pvt Ltd ( Now Aditya Birla Minacs World Wide Ltd)
    Customer Support Representative
    Compass Bpo Pvt Ltd ( Now Aditya Birla Minacs World Wide Ltd) Dec 2012 - Feb 2014
    Eastwoood Quezon City, Philippines
    Assisting pharmacist and Doctors calling for prescriptions for their patients
    View
  • Teletech
    Technical Support Representative
    Teletech Jan 2011 - Apr 2011
    Internet service provider technical support repesentative for company Charter

Rodel Bacalla Skills

Customer Satisfaction Technical Support Customer Service Business Process Outsourcing Troubleshooting Customer Experience Customer Support Teamwork Time Management Customer Relationship Management Microsoft Office Business Analysis Team Management Management

Rodel Bacalla Education Details

  • Sti College
    Sti College
    Information Technology

Frequently Asked Questions about Rodel Bacalla

What company does Rodel Bacalla work for?

Rodel Bacalla works for Five9

What is Rodel Bacalla's role at the current company?

Rodel Bacalla's current role is Customer Support Specialist at MicroSourcing. Company's Project-Undertaking with Autodata Solutions.

What schools did Rodel Bacalla attend?

Rodel Bacalla attended Sti College.

What skills is Rodel Bacalla known for?

Rodel Bacalla has skills like Customer Satisfaction, Technical Support, Customer Service, Business Process Outsourcing, Troubleshooting, Customer Experience, Customer Support, Teamwork, Time Management, Customer Relationship Management, Microsoft Office, Business Analysis.

Who are Rodel Bacalla's colleagues?

Rodel Bacalla's colleagues are Bessie Hupp, Natalia Kiryanova, Lisa Martin, Eric Hess, Chestin Chua, Crisbelle Bello, Mj Josue.

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