Rodel Agbing Email & Phone Number

Mississauga, Ontario, Canada

• Manage the IT solutions and services of various clients (M365 Admin Center, Intune, Microsoft Partner Center, Google Suite, Azure Active Directory, Local Active Directory, Webservers, SolarWinds, Printing Solution, UKG hardware and software deployments, Apple Business Manager, Printer SMTP configurations).• Manage client IT infrastructure (Windows Servers 2012, 2016 2019, Hyper-V management, Radius servers, DHCP servers, IIS Servers, Cluster Manager, UniFi & Asus Wireless systems, Ubuntu systems, WatchGuard, Synology).• Provide excellent end-user support in effectively rectifying issues. • Timely handling of tickets through ZenDesk and IT Helpdesk ticketing system.• Collaborate with a tiered support team to find permanent and effective solutions.• Provide onsite and remote support to corporate end users' systems through Atera, TeamViewer, Quick Assist, and other collaborative applications.• Adept in managing IT assets, performed manual and autopilot provisioning of IT hardware and software to end users.• Knowledgeable in performing vulnerability scanning and applying remediation. • Documents and update existing knowledge base.

10 Tuas Bay Lane Singapore 637461

Job Descriptions:• Provide in-person, remote, and on-call technical support.• Responsible for troubleshooting, applying break-fix, updating, refreshing, and image provisioning (SCCM or disk media, single or batch) of the end user's computing devices. Cisco IP phone device and account configuration, multi-function printers, and various print device troubleshooting and support. Provide support for Cisco and other multi-media and videoconference equipment (cisco devices/applications, Logitech, Polycom, display TVs, etc.), digital flip charts, projectors, site backup procedures, backup appliances, and NAS. Mobile device set-up and account provisioning through mobile device management (MDM) and BYOD.• Responsible for installing, testing, and supporting the end-user environment and applications such as MS Office application, Skype for Business, Yammer, MS Teams, Cisco IP communications, Jabber, SafeNet, Entrust PKI, MobilePASS, OneDrive, NDX, SecureMail, VPN, Bitlocker, Acronis client and server, MES, SAP, Chromeleon application, GDDB, SharePoint, AD UAM, SCCM, Active Directory, SharePoint.• Log, resolve, and update tickets in ServiceNow (SNOW) and Remedy on Demand (RoD) as per KPI’s goal. • Improved asset inventory management by introducing the use of SharePoint, which resulted in more accurate asset details and reports. • Assist the site IGM manager in generating vulnerability reports using Qualys Guard, and IT360 and worked on the remediation and mitigation of vulnerability findings.• Perform IT OQ, PQ, and ERES qualification in a GMP environment.• Lead the site's different migrations such as Win7 to Win10, S4B to MS Teams, User G-drive migration support, and implementation of PullPrint solutions with MFP printers.• Perform hardware refresh every three years.• Conduct IT onboarding training for new employees and IT associates.• Attend ad hoc requests from the line and Infrastructure managers.

Pasay Philippines

Provide daily support on Hardware/Software, LAN/WAN, Hotel System, PABX, CCTV, POS, biometrics and other IT infrastructure.Maintain network stability and troubleshoot workstations/servers to ensures all IT functions and operations well kept and well managed in compliance of current IT industry standard. Facilitate IT documentation for future reference. HARDWARE / SOFTWARE Set-up and rebuild desktops, perform disk cloning, preventive maintenance, data recovery, mapping, partitioning, OS repair, disk checking and group policy configuration..Provide daily technical support on desktop, printing, network connectivity and other IT peripherals.Installs/reprogram, maintain and provide support on OS (Win XP, Win Vista, Win 7, Win Servers 2000/2003/2008, CentOS, Fedora, Ubuntu, Suse, Mac OS X), MS Office application 2003/2007/2010, Open Office and other applications.Config and set-up access points and network printers.SYSTEM APPLICATION Administers QuickBooks Premier Accountant Edition 2010 and QuickBooks Accountant Edition 2003. Manages POS and IFCA Hotel System. Administers AV console management. Administers Metrosoft MSI system (Payroll and DTR ).Manage and provide remote/onsite technical support on POS terminal and server (Linux Platform).Administers VingCard, Alphalist, HRIS and payroll systemManage Maginet (in house movie pay per view).NETWORK/TELECOMS & SECURITYManage Juniper SSG5, Zyxel Vantage SG, NetGear ProSafe, Linksys wrt54gl. Daily monitoring of PABX interfacing and communication module.Assist in the building CCTV management.DATABASE SYSTEM Administer and maintain database, back-up system and restoration process for retrieving transaction not covered by the DB retention period.Generate database report using SQL2000WEB APPLICATION Manage POP3 e-mail server, MS Outlook configuration for email services and domain registration.Maintain company website using Joomla, FTP, forwarder and CPanel administration.

Pasay City Philippines

Provide daily technical support on the company’s day to day operation. Assist in encoding and filing of applicant’s documents. Manage the company website. Troubleshoot workstations, printers and maintain the network connectivity.

Ontario College Graduate Certificate, Cloud Architecture And Adminstration, With High Honour Gpa 4.0

Ontario College Graduate Certificate, Cybersecurity And Threat Management, With Honour Gpa 3.8

- Gained knowledge and on-hand experience in performing ethical hacking, IT security forensics, mobile applications security assessment.

Bachelor Of Science, Information Technology