Roberto Deleon Email and Phone Number

KEY COMPETENCIES:Analytical Thinking | COVID-19 CDC Compliance and Readiness | Ethical Decision Making | Change Management | Process Auditing | Facilitation & Negotiation | Bilingual Interpersonal Communication | Task-Oriented Leadership | Quality Control | Training | Business Development | Operations ManagementWHAT I OFFERWith over 14 years of combined experience in project management, help desk management, quality control & compliance, sales & marketing, customer service relations, administrative & operations support, and business administration and development, I am now eager to meet a new set of challenges. A strong work ethic is the foundation of my personal brand: combined with my ability to identify key organizational strengths and weaknesses relevant to project planning and personnel engagement, this makes me a flexible yet reliable team player.FORWARD LOOKINGI enjoyed the invigorating challenge of managing 2 help-desk teams for the U.S. Customs and Border Protection (CBP) Trusted Traveler Programs GOES system, from 2007-2012. In late 2012, when that contract ended, my mother requested that I assist her with rebuilding her locally-owned, minority-owned small business. I have met all project goals for the family business, and am now eager to re-engage with Helpdesk Management, Operations Management, and Business Development and Consulting opportunities in the Greater DC Metropolitan area as well as remotely #ReadytoWorkCURRENT GOALTo match my experience and skills in project management, organizational leadership, culturally competent interpersonal communication, team leadership, operations & compliance, customer service, and business development-- at both the contractor and small business level-- to my long-term goal of re-engaging the vibrant private and public-private sector in the Mid-Atlantic.Looking for an experienced team player who will tailor solutions to your current needs, while empowering you to exceed your goals? Reach out so we can coordinate a chat this week: robertodeleon0 AT gmail DOT com