Followed processes to prepare, serve, and clean up hot lunch program for a student population of 100+Followed processes to prepare, set up, and clean up cold breakfast program for a student population of 100+

Performed general/light maintenance duties at the customer facility including the following: Meeting room setups and or tear downs as needed. Building occupant moves within the facility and other duties as assigned: lighting changes, light plumbing, restroom maintenance and light repair work (EX:TV screen mounting, painting, picture mounting, etc.).Monitored building processes as needed, included the following: Fire security / prevention system.Escorted service techs for repair work around the facility. Cleaning duties as needed.Performed duties related to the shipping of materials which included the use of equipment in the process (scales, tape machines, cutters, strapping devices, shrink wrap).

Branch Image Capture Support: Provided technical assistance to bank branch personnel in use and operation of software/hardware used to capture check images at the teller line via telephone and/or onsite as needed. Telephone Customer Service: Internal (bank branches/departments) and External (Correspondent Banks) phone support for multiple issues: Check Adjustment research help, float adjustment help, Image Archive translation help, Scanned Document retrieval, 2nd Day Image Retrieval.

Image Capture Support: Provided technical assistance for Image Processing in use of Metavante Image Solutions (AFS) image files. Supported bank personnel in Sorting, Reject Repair, Proof, and Balancing.Telephone Customer Service: Branch or bank department personal would call in toll free line seeking help with multiple activities: Check Adjustment research help, Image Archive translation help, Scanned Document retrieval, 2nd Day Image Retrieval. Other responsibilities included: Training of All New CPCS programmers on Reject Repair Platform.Item processing operational support and documentation to Reject Repair Platform.Installation and Training of New Reject Repair Platform.

Payment Services Systems Specialist/Help Desk Analyst 1, M&I Data Services – Brown Deer, WIMonitored nationwide transaction exchange networks for banking industry.Monitored TYME ATM network and BASE24 system.Participated and supported a pivotal change in department transition to newer monitoring network by extended days, documented tasks lists, document revamping.

Transfer from Heritage Bank to M&I. During this time I studied and mastered many aspects of Bank Data Processing to become Section Leader. Supervised 8 person team that processed millions of check documents using high speed and low speed machines in a timely manner. Instrumental in helping TYME card production keep apace of demand. Helped Lockbox operations in their mail opening department during staff shortage.