Rodelson Borjal Email & Phone Number

Makati

-Providing Support for Account, Application, Hardware and Software Issues.-Working on the tickets based on their priorities. -Provide helpdesk support and resolve problems to the end user’s satisfaction.-Provide proper documentation using SNOW ticket tool and monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.-Use Active Directory and IFS for checking accounts information of employees.-Modify configurations, utilities, software default settings, etc. for employee computers.-Install, test and configure new workstations, peripheral equipment and software.-Providing services to all Maersk employee in Denmark for their Access, Application, Outlook and Hardware issues.

9Th Flr. Bench Tower, 30Th St. Taguig, 1634

-Providing Level 2 Support for Account, Application, Hardware and Software Issues.-Working on the tickets based on their priorities. -SME for Jabber Cisco Phone-Provide helpdesk support and resolve problems to the end user’s satisfaction.-Provide proper documentation using Remedy ticket tool and monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.-Use Active Directory and DirView for checking accounts information of GSK employees.-Modify configurations, utilities, software default settings, etc. for GSK employee computers.-Install, test and configure new workstations, peripheral equipment and software.-Providing services to all GSK employee in Asia Pacific region for their Access, GSK Application, Outlook and Hardware issues.

2/F Rockwell Business Center Tower 2 Ortigas Center Pasig City Philippines

-Provide helpdesk support and resolve problems to the end user’s satisfaction.-Provide proper documentation using Remedy ticket tool and monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.-Use Active Directory and DirView for checking accounts information of GSK employees.-Modify configurations, utilities, software default settings, etc. for GSK employee computers.-Install, test and configure new workstations, peripheral equipment and software.-Providing services to all GSK employee worldwide for their Access, GSK Application, Outlook and Hardware issues.

8/F Philippine Stock Exchange Center, Pasig City Philippines

-Provides answers to users by distinguishing problems.-Remotely troubleshooting branch of BPI to provide necessary fix that is needed.-On-site visit to BPI Branches to apply patches for the problem if remote session failed.-Provides assistance to Head Office of BPI for deletion of Malicious files.-Troubleshooting over the phone printer issue or PC hardware/software issue if really needed.-Configuration of Lotus Notes. (e.g. Archive, Unable to send/receive email and etc.)-Provide proper documentation for issue that needs to be escalated to Microsoft.

1808 Ruby Rd. Pasig City Philippines

-Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.-Improves client references by writing and maintaining documentation.-Participates in development of client training programs by identifying learning issues; recommending instructional language.-Accommodates client disabilities by recommending devices and techniques.-Avoids legal challenges by monitoring compliance with service agreements.-Improves system performance by identifying problems; recommending changes.-Updates job knowledge by participating in educational opportunities; maintaining personal networks.-Accomplishes information systems and organization mission by completing related results as needed.