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Business management at labor, accounting, advertising and marketing level.Commercial work to attract companies, groups (creation of vacation packages for university students, high school, secondary and primary students)Personalized customer monitoring through CRM and establishment of customer satisfaction surveys.Counter service, with sale of air and land products and complementary services.Sale of vacation packages, creation of dynamic trips and a la carte "Combined trips"Recruitment and management of reservations with wholesale transport companies, official guides, excursions, etc.Reservations, issuance/reissue, and refunds of air, rail, ferry, and cruise tickets.Sale and management of Travel Insurance.Commercial tasks in direct processing with Santander Consumer to offer financing lines to customers, as well as own bank cards.Visa ProcessingHe continues training in courses on the tourism sector and attendance at Seminars for suppliers and collaborating companies.

Me encargo de implantar o desarrollar la estrategia comercial de #CNTravel en las provincias de Valencia, Castellón, Alicante Murcia y Albacete. Visito a los clientes de estas zonas para orientar, acompañar y brindar la información técnica adecuada sobre los productos y servicios a comercializar.Además, soy responsable de gestionar y medir los objetivos de venta y de potenciar los logros del área comercial; de mantener y ampliar la cartera de clientes y de promover el desarrollo de negocio.Ver todos los cursos de Delegado comercial de zona.Entre las tareas que llevo a cabo en mi día a día se encuentra:Participar en la creación y despliegue del plan estratégico comercial de la empresa.Organizar y llevar a cabo charlas técnicas y participar en ferias o grandes eventos promocionales para hacer demostraciones del sitio web.Elaborar informes de venta y presentar los resultados a la Dirección Comercial para mejorar, potenciar o reconducir la estrategia comercial.Llevar actualizados los datos de los clientes en el aérea asignada.

Support for those new agents incorporated into the Customer Service and Sales department of the Air France European Center.

Managing effective handling of all individual clients requests coming by telephone, email and chat, in line with Air France Service Standards and Service Signatures. I am also responsible to sell Air France, KLM & Delta products and services to targets set by Head Office. I also contribute to the achievement of the European Sales and Service Centre's business objectives and to the delivery of operational excellence and quality of service towards Air France, KLM & Delta customers.

- Ensuring customer queries are answered with the aim of a first time resolution, while paying attention to detail and knowing what’s best for them and the company- Ensuring that queries are responded to within the agreed response time in a fast-paced environment, while keeping on top of any changes or developments in the processes- Ensuring the best Customer Care experience is given to all customers by showing the right amount of empathy- Achieving KPI’s whilst maintaining excellent quality- Handling customers across different platforms, including Social Media, Email, Live Chat proving great skills in PC and typing, and Telephony when required- Handling high-level customer escalations and working with other specialist teams when necessary- Identifying and highlighting trends in any customer queries- Supporting translation requests

Coordinación de equipos administrativos y comerciales.Control de inversiones, monitoreo de propiedades, contacto con propietarios y posibles compradores.Control de propiedades.Preparación de informes.Busqueda propiedades

Direct sales and customer service to individuals and SMEs, both in person and by telephoneMy duties corresponded to selling and coordinating teams that made face-to-face sales and telephone sales and services.Deal with the queries and incidents of customers about the operation of the contracted services, invoices, loyalty and improve the image of the company with specific campaigns for unhappy customers, asi como el seguimiento de los casos.Analyze customer contacts to customer service to improve processes and engagement.Analysis of the CSAT regarding the attention of the agents, satisfaction with the resolution of incidents, compilation of the opinion of the agents to elaborate a report and elevate to raise the proposals of changes in processes to the relevant team.Translation, modification/alteration and creation of process maps, explanation and training to the agents about the changes made.Collaboration with the necessary departments to solve customer incidents with the aim of having a solution in the same call without changing agent.