Rodrigo Ponce Email & Phone Number

As a dynamic and results-driven professional with over a decade of experience in customer journey management, technical support, and SEO, I am passionate about leveraging my expertise to drive customer success and product adoption in the tech industry. My diverse roles have honed my skills in cross-functional collaboration, technical proficiency, and bilingual communication.In my recent role as an OEM and SEO Specialist at LeadVenture, I identified relevant keywords and implemented SEO best practices to enhance search engine rankings, improve website performance, and drive targeted traffic. Collaborating with content creators, web developers, and marketing professionals using tools like Screaming Frog and Google Search Console, I ensured our SEO strategies aligned with overall business goals.At Luxury Presence, I provided real-time client assistance through live chat, calls, and emails, maintaining a high CSAT score. I offered guidance and solutions to top real estate agents, reported technical issues, and conducted software training, showcasing my ability to communicate complex technologies to clients of varying expertise levels.As a Technical Support Associate at Apple Inc., I achieved a 98% customer satisfaction rate by offering tailored technical support to government agency clients. My efforts in pinpointing and documenting bugs, streamlining agency onboarding, and creating a knowledge base significantly improved operational efficiency and software reliability.During my tenure at AllOffice.Space Inc., I led a cross-functional team to achieve a 98% client retention rate, implemented a targeted feedback system to elevate customer satisfaction, and developed a professional development program that increased team expertise.In addition to my technical and customer support roles, I have over 8 years of experience as an ESL teacher. Being fluent in English and Spanish has enhanced my ability to engage with a diverse range of clients and students, broadening market reach and ensuring effective communication.I am committed to delivering projects on time and within budget, with a focus on enhancing customer engagement and market reach. My technical proficiency and passion for helping others make me a valuable asset in any role I undertake.

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  Universidad Autonoma De Baja California Sur