38 years of Operations experience with UPS handling multiple assignments in North Carolina, Maryland, Pennsylvania and Virginia. With strategic planning, organizing, and directing day-to-day operational initiatives. Accomplished professional with expertise in managing over 300 employees comprised of both union and non-union staff. Identifying and resolving complex issues and discrepancies, developing cost-effective solutions, analyzing financial information, and preparing accurate reports. Recognized for leading and completing multiple complex projects within strict time and budget constraints. Demonstrated success in accomplishing strategic business goals and exceling in the face of adversity by creatively overcoming obstacles, facilitating change, and driving process enhancements. Strategic leader with proven success building and spearheading high-performing teams to accomplish corporate goals and maximize revenue. Strong relationship-building and communication skills evidenced by ability to excel at establishing and nurturing collaborative relationships with employees, management, executives, and customers.