Roderick Bursey Email & Phone Number

• Lead technical design and architecture discussions across cross-functional teams• Oversee requirements of software (design, architecture, and testing) and hardware (system design, hardware selection, etc.) assets• Manage through Agile methodologies• Decipher technical needs of other departments within the organization• Organize and track jobs, clarify project scopes, proactively manage risks, manage project escalations, ruthlessly prioritize tasks, and problem-solve• Meet specific business objectives• Support roadmap-planning process• Develop strategies and implement tactics to follow through on those strategies• Solve complex business problems within allocated time and budget• Represent company management to technical teams, and vice-versa• Influence others across the company to remain focused on desired outcomes without direct authority• Act as a communications liaison between technical and non-technical colleagues• Develop and maintain productive internal relationships• Facilitate cross-collaboration and understanding between IT and other departments• Generate targeted reports for different internal and/or external audiences• Stay current on the latest news, information, and trends about program management and the organization’s industry

Boynton Beach, Florida, United States

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.• Guided organizational technology strategy and roadmaps.• Built, customized and repaired technology based on staff requests.• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.• Conducted company-wide technology instruction, onboarding and education.• Managed network and system performance, conducting troubleshooting, security patching and maintenance.• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.• Analyzed projects to determine resource requirements and procured necessary equipment and software.• Verified continuity of computer and telephone system services for users through technical expertise, assistance and project coordination.• Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.• Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.• Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.• Provided firewall and VPN management, network security and incident response.

Boynton Beach, Florida, United States

• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.• Commissioned third-party vendors and technicians to augment on-site technical support assets.• Repaired, upgraded and inspected electronic, electrical and mechanical systems.• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.• Configured networks for smooth, reliable operation to meet business processes and objectives.• Monitored stability of network and wireless services to deliver comprehensive stability.• Planned, coordinated and implemented network security measures.• Diagnosed and executed resolution for all network and server issues.

Palm Beach Gardens, Florida, United States

• Repaired, upgraded and inspected electronic, electrical and mechanical systems.• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.• Set up hardware and software in optimal configurations to meet network performance requirements.• Investigated and corrected problems with printers, copiers and other peripheral devices.• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.• Helped streamline repair processes and update procedures for support action consistency.

Boynton Beach, Florida

• Led server infrastructure development, quality assurance, staging and production systems.• Made recommendations regarding information technology infrastructure overhauls.• Configured networks for smooth, reliable operation to meet business processes and objectives.• Provided planning for annual budgets to fund IT projects and controlled spending within budget.• Rewrote and updated group policy with new domain move and domain level raise.• Planned, implemented and maintained wireless network strategy and operation.• Developed and refined build process and configurations, and contributed to network automation.