Roderick Bursey Email & Phone Number

• Lead technical design and architecture discussions across cross-functional teams
• Oversee requirements of software (design, architecture, and testing) and hardware (system design, hardware selection, etc.) assets
• Manage through Agile methodologies
• Decipher technical needs of other departments within the organization
• Organize and track jobs, clarify project scopes, proactively manage risks, manage project escalations, ruthlessly prioritize tasks, and problem-solve
• Meet specific business objectives

Boynton Beach, Florida, United States

• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Guided organizational technology strategy and roadmaps.
• Built, customized and repaired technology based on staff requests.
• Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
• Conducted company-wide technology instruction, onboarding and education.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.

Boynton Beach, Florida, United States

• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
• Commissioned third-party vendors and technicians to augment on-site technical support assets.
• Repaired, upgraded and inspected electronic, electrical and mechanical systems.
• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Monitored stability of network and wireless services to deliver comprehensive stability.

Palm Beach Gardens, Florida, United States

• Repaired, upgraded and inspected electronic, electrical and mechanical systems.
• Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.

Boynton Beach, Florida

• Led server infrastructure development, quality assurance, staging and production systems.
• Made recommendations regarding information technology infrastructure overhauls.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Provided planning for annual budgets to fund IT projects and controlled spending within budget.
• Rewrote and updated group policy with new domain move and domain level raise.
• Planned, implemented and maintained wireless network strategy and operation.