Roderick Dixon, Mba Msis Email & Phone Number

Harrisburg, Pa, Us

Greater Harrisburg Area

Middletown, Pa

Manage a portfolio of small fragmented and mid-sized strategic accounts to grow revenue and market share through customer engagement and partnerships. Identify SAM, PAM and TAM opportunities to develop strategies for growing customer accounts. Utilize the Market Qualified Lead (MQL) process to gain competitive advantage and increase conversion rate through key product offerings. Develop effective relationships with distributor partners and end customers by continually demonstrating a strong… Show more Manage a portfolio of small fragmented and mid-sized strategic accounts to grow revenue and market share through customer engagement and partnerships. Identify SAM, PAM and TAM opportunities to develop strategies for growing customer accounts. Utilize the Market Qualified Lead (MQL) process to gain competitive advantage and increase conversion rate through key product offerings. Develop effective relationships with distributor partners and end customers by continually demonstrating a strong value proposition. Drive brand awareness and product positioning with customers by identifying solutions and delivering capabilities that will solve customer application needs. Show less

Middletown, Pa

Manage a team of Application Engineers, Product Specialists and Inside Sales Professionals in North America and Mexico, responsible for providing design and technical product support, and driving revenue growth. Promote continuing development of the team through coaching and development on behaviors that foster an Extraordinary Customer Experience (ECE), effectively drive positive Customer Effort Scores (CES) and First Contact Resolution (FCR) for 95% of customer issues. Analyze performance… Show more Manage a team of Application Engineers, Product Specialists and Inside Sales Professionals in North America and Mexico, responsible for providing design and technical product support, and driving revenue growth. Promote continuing development of the team through coaching and development on behaviors that foster an Extraordinary Customer Experience (ECE), effectively drive positive Customer Effort Scores (CES) and First Contact Resolution (FCR) for 95% of customer issues. Analyze performance metrics and use the data to drive performance and behavioral changes for success against expectations and organizational goals. Monitor customer behaviors, needs and the performance of the organization through VOC (voice of the customer). Identify and remedy issues that lead to customer dissatisfaction or detraction. Deliver the highest-quality service while identifying new business opportunities for growth and mitigating the loss of existing business. Identify solutions to enable system automation and optimize customer self-service capabilities. Drive operational excellence and a continuous improvement mind-set that supports corporate strategies through various quality programs. Develop KPI’s in alignment with corporate policies, procedures and standards. Show less

Paxtang, Pa

Twilight Cleaning Services specializes in providing janitorial cleaning services to businesses in Central Pennsylvania. We pride ourselves on supplying professional cleaning services that will make you proud of your facility. Developed marketing strategy for promoting the business and building the client base. Built a loyal customer base by delivering the highest-quality service while identifying new opportunities for growth through specialized service offerings. Negotiated short and… Show more Twilight Cleaning Services specializes in providing janitorial cleaning services to businesses in Central Pennsylvania. We pride ourselves on supplying professional cleaning services that will make you proud of your facility. Developed marketing strategy for promoting the business and building the client base. Built a loyal customer base by delivering the highest-quality service while identifying new opportunities for growth through specialized service offerings. Negotiated short and long-term contracts with varying sized customers for general and specialized cleaning services and implemented a rigorous cleaning process based on customer needs. Strived for operational excellence through a rigorous training program and continuous improvement of cleaning procedures. Hired, trained and coached employees on operational guidelines, fostering alignment with established procedures in order to achieve success with established individual and team goals. Show less

Mechanicaburg, Pa

Instructed students on a variety of Information Technology and General Education courses to prepare them for an entry level IT position. Prepared lesson plans and learning objectives for course work based on curriculum and course outlines to foster a positive, challenging and enriching learning experience. Interacted with and counseled students on various issues relating to the course work, assignments, industry standards, and other issues such as attendance/dress code and professionalism… Show more Instructed students on a variety of Information Technology and General Education courses to prepare them for an entry level IT position. Prepared lesson plans and learning objectives for course work based on curriculum and course outlines to foster a positive, challenging and enriching learning experience. Interacted with and counseled students on various issues relating to the course work, assignments, industry standards, and other issues such as attendance/dress code and professionalism. Worked with other faculty members to continually improve course content, testing measures, projects and student experience. Kept abreast of industry standards and changes and challenged students on their knowledge of keeping up with the technological and industry changes. Met with students as needed to review and evaluate their progress. Show less

Harrisburg International Airport - Middletown, Pa

Manage a team of fifty-five employees including seven supervisors in a fast paced, safety conscious airline operation consisting of more than 24 flights per day. Analyze performance metrics and use the data to drive changes in cross functional activities, to meet A0 and D0 organizational goals. Work in conjunction with general manager to ensure the safe and successful operation of the station by coordinating efforts between above and below the wing associates to drive compliance with all stated… Show more Manage a team of fifty-five employees including seven supervisors in a fast paced, safety conscious airline operation consisting of more than 24 flights per day. Analyze performance metrics and use the data to drive changes in cross functional activities, to meet A0 and D0 organizational goals. Work in conjunction with general manager to ensure the safe and successful operation of the station by coordinating efforts between above and below the wing associates to drive compliance with all stated policies and federal regulations while maintaining efficient fleet launch and turn ratios. Worked with general manager to create and submit the annual operational budget, and provided quarterly budget updates to corporate finance. Installed a new payroll system with a biometric time clock, making the payroll process more efficient and error free. Conducted safety and regulatory audits to identify and address safety related issues and ensure compliance with established company, OSHA and FAA regulations and guidelines which resulted in:o Reduced annual audit findings from eight in 2010 to zero in 2011 and maintained 0 findings through January 2013o Increased Quarterly audit rating from 85% in 2010 to 99.8% in 2011 and maintained it through January 2013 Show less

Harrisburg, Pennsylvania Area

Managed the schools MAC based network and addressed all network and user related issues. Due Designed a new Windows based network infrastructure, wrote and submitted a grant proposal to several government and private organizations for funding. Unsuccessful in getting cash funding, however, several private organizations and one government agency, donated all the equipment needed to implement the new network infrastructure as well as a state of the art security and surveillance system to secure… Show more Managed the schools MAC based network and addressed all network and user related issues. Due Designed a new Windows based network infrastructure, wrote and submitted a grant proposal to several government and private organizations for funding. Unsuccessful in getting cash funding, however, several private organizations and one government agency, donated all the equipment needed to implement the new network infrastructure as well as a state of the art security and surveillance system to secure and monitor all school facilities. Instructed students, faculty and staff on the functionality of the new network, security procedures and the new windows based productivity tools. Redesigned and updated the school’s website from text heavy pages to as dynamic data driven website that was easier to navigate and maintain. Instructed students on the safe and proper use of computers and how to safely use the tools at their disposal to navigate the world wide web. Instructed students at all grade levels about phishing, adware and malware and how they can be impacted personally and technologically. Instructed students on using the Microsoft Office and Open Office Suites (Word processing, Spreadsheets, Presentation, and Databases) and the basics of database and web design techniques. Show less

Harrisburg, Pennsylvania Area

Functioned as change agent within organization by employing industry best practices to drive strategy in response to business direction. Facilitated workshops with the management team to develop organizational strategy using the Balanced Scorecard (BSC) methodology. Ensured alignment of the strategy both horizontally and vertically across all organizational business units, by facilitating the development of SMART objectives that would drive the long and short-term business goals. Analyzed… Show more Functioned as change agent within organization by employing industry best practices to drive strategy in response to business direction. Facilitated workshops with the management team to develop organizational strategy using the Balanced Scorecard (BSC) methodology. Ensured alignment of the strategy both horizontally and vertically across all organizational business units, by facilitating the development of SMART objectives that would drive the long and short-term business goals. Analyzed business processes to identify gaps, bottlenecks and roadblocks; Managed strategic projects across multiple business units to drive process improvements and system changes to improve workflow. Verified progress on strategy execution through analysis of daily, weekly, and monthly reports. Developed and maintained the departmental Business Continuity (BCP) and Disaster Recovery (DRP) Plans. Other duties as assigned in a variety of other roles throughout my tenure with the organization. Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Associate Of Arts - Aa, Photography

Master Of Science (Ms) In Information Systems, Systems Analysis And Design

Bachelor'S Degree, Leadership And Computer Systems Technology

Aa, Web Development