Roderick Mason Email & Phone Number

Riverdale, Ga, Us

Riverdale, Ga, Us

Us

Paris, France, Fr

Atlanta, Ga, Us

Key Functions:• Provides assistance to schools by troubleshooting Information technology in classrooms, media centers, admin facilities and support offices• Manages service requests through the District ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time• Communicates bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the District’s incident tracking software• Supports and promotes the deployment of new technology at schools with teachers, support staff and administration• Provides advice and guidance to school staff on the adoption and use of technology based on District standards and guidelines

Jonesboro, Ga, Us

• Guides the learning process towards the achievement of curriculum goals.• Maintains as fully as possible the established routines and procedures of the school and classroom.• Teaches lesson plans as outlined by the absent teacher.• Takes all necessary and reasonable precautions to protect students, equipment, and facilities.• Performs other duties consistent with the position as may be requested by the Principal or Superintendent.• Maintains accurate, complete , and correct records as required by law and district policy.

Providence, Ri, Us

• Installed, troubleshot and maintained all technology components in facility – desktops/laptops, printers, telecom equipment, software applications and RF equipment. • Managed user accounts and network permissions using Active Directory.• Managed incidents and created tickets using Remedy software.• Maintained MDF room for cleanliness by using proper cable management and racking Cisco routers and switches.• Troubleshot and resolved Windows 7, Windows 8 and Windows 10 related issues.• Scheduled and performed PC, hardware and peripheral equipment improvements, upgrades and repairs.• Troubleshot and maintained network connectivity for office personnel.• Provided onsite assistance with troubleshooting enterprise printing equipment such as Xerox and Canon Production printers.• Provided first level support for all end-user problems and escalated as necessary.• Acted as point of contact for vendor and IT installations at various sites.• Provided iPhone and Android support to office personnel.• Provided call center support to assist UNFI’s helpdesk.

• Troubleshot, monitored and staged Electronic Voting Identification System.• Maintained Ballot on Demand System availability during primary and general elections.• Provided support to EVID operators , VST Clerks and BOD Inspectors concerning on- site process operations.• Installed and maintained VR/Voter Registration Software for 1,000+ EVID Systems.• Prepared and monitored election day call center.• Managed and supported duties and deployment of six evid support technicians during election day operations.

Us

• Managed 700+ user accounts and assisted with account lockouts and user password resets using active directory. • Created/managed incident reports using RTI Customer First software.• Provided customer service and answered user inquiries regarding computer software and and various device hardware issues.• Set up equipment for field inspector’s use and performed or ensured proper installation of cables and appropriate software.• Troubleshot and resolved Windows 7 / 8 related issues.• Monitored client backend for upload/download errors using SQL.• Provided technical support to 700+ clients while adhering to the standards of a SLA agreement.

Us

• Developed and implemented disaster procedures for information systems.• Utilize Ad-hoc experience while creating a more user friendly database.• Input project and proposal data via Microsoft Access and Excel.• Deployed/maintained hardware including fax machines, printers, and modems.• Created documentation of staff IT difficulties and resolutions.• Acted as liaison handling on-site phone and e-mail support request.

Montgomery, Al, Us

• Installed, configured, relocated and maintained the functionality of the University desktop systems, together with peripheral appendages and Microsoft software.• Provided computer system support for both students and staff.• Ran regular checks, tests, and tracking procedures to prevent or identify problems.• Processed helpdesk tickets.• Re-imaged/reconstructed computers using Ghost software• Created /managed user accounts and modified network permissions via active directory.• Set up labs and maintained Confidentiality and Availability of data and user accounts.

B.S, Computer Information Systems

Education record