Roderick Mera Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Herzogenaurach, Bavaria, De

* Manage and maintain the company's retail IT systems, applications, and infrastructure in North America* Provide MAC and PC hardware and software support and management, network support, and remote support to users* Support airwatch mobile device management, meeting support, Adobe Creative Suite, and IT infrastructure management* Provide office 365 support, audio-visual support, Skype for Business, Webex, Jabber account management, and support* Ensure IMAC, inventory management, executive support, and back-office support for managers in retail locations* Manage and lead IT projects, including planning, budgeting, and resource allocationCollaborate with cross-functional teams to identify and implement new IT solutions and technologies to improve operational efficiency and customer experience* Develop and maintain strong relationships with key stakeholders, including business leaders, vendors, and customers* Ensure that all IT systems, applications, and infrastructure are secure, compliant, and meet industry standards* Manage and mentor a team of IT professionals, providing guidance and support to help them achieve their goals* Stay up-to-date with industry trends and emerging technologies, and make recommendations for improvements to the company's retail IT operations

Herzogenaurach, Bavaria, De

* MAC and PC hardware and software support and management, including troubleshooting and resolving issues related to hardware, software and peripherals.* Network support including monitoring network performance, diagnosing and resolving network issues, and implementing security measures to protect against unauthorized access.Imaging and pushing software to users via Casper and SCCM, ensuring that software is up to date and that users have access to the tools they need to be productive.* Remote support, providing support to remote users & resolving issues remotely using a variety of tools and technologies.* Airwatch mobile device management & support, ensuring that mobile devices are secure, up to date, and in compliance with company policies.* Meeting support, including setting up & configuring audiovisual equipment, troubleshooting technical issues during meetings, and providing support to attendees.* Adobe Creative Suite support, providing technical support & troubleshooting for Adobe Creative Suite applications.* IT infrastructure management, including managing servers, storage, network devices, & other IT infrastructure components to ensure that they are performing optimally and are secure.* Office 365 support, providing technical support for Office 365 applications, including Outlook, Excel, Word, PowerPoint, & Teams.* Audiovisual support, providing technical support for audiovisual equipment, including projectors, displays, & sound systems.* Skype for Business, Webex, & Jabber account management and support, providing technical support and troubleshooting for these communication tools.* IMAC (install, move, add, change) & inventory management, ensuring that new hardware and software is installed properly, and maintaining accurate inventory records.* Executive support, providing high-level technical support to executives & senior managers.* Back office support providing technical support for point of sale systems & other retail-specific IT systems.

Herzogenaurach, Bavaria, De

* Hardware and software support and management for MAC and PC systems* Network support, configuration, and troubleshooting* Audio-visual equipment support and management* Mobile device support for iOS and Android* Vendor management and partnership* Preventive maintenance program development and implementation* Budget management for IT equipment and vendor dispatch* Facilities management* Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems* Manage day-to-day Xstore registers, including installing reimaging and troubleshooting* Maintenance and support desktops and laptops* Maintenance and support for all audio & video systems, including all digital screens, amplifiers, microphones, etc.* Primary support for all Microsoft Office issues* RFID hardware/software configuration and troubleshooting* MPOS device (iPod) configuration* SAM Device (iPad) Verifone configuration and troubleshooting* Brother, Lexmark & Cannon printer installation and troubleshooting* Mobile device support (iOS & Android)* Setup, troubleshoot and configure new phone extensions* Manage enterprise IT systems and business operations to ensure strong growth of business performance* Collaborate with multidisciplinary teams in IT, Digital Solutions, Visual Merchandising, Omni Channel, and Activation to align technical and operational processes to the needs of multiple business units* Manage vendor relationships and partner with building engineers, electricians, IT technicians, and 3rd party IT vendors to ensure all work is up to date* Develop a professional relationship with the senior executive team as well as the hourly associatesImplement and maintain Preventive Maintenance Programs for IT equipment* Oversee budget IT equipment and IT vendor dispatch* Educate the store managers on IT vendors, equipment and industry standards

New York, New York, Us

* Manage and troubleshoot all IT equipment, including desktops, laptops, printers, and scanners.* Install and configure computer hardware, software, systems, and networks.* Repair and replace IT equipment as necessary, ensuring minimal downtime for users.* Troubleshoot and resolve issues with software or hardware, ensuring that all systems are up and running efficiently.* Troubleshoot printers and copier issues, working with vendors as needed (Ricoh, Xerox, Brother, and HP).* Oversee all special projects related to facilities management, including HVAC, fire alarm, life safety, and elevator maintenance.* Monitor all workspaces throughout the building to identify IT equipment in need of repair, and coordinate with building personnel to ensure safety and security systems are up-to-date.* Coordinate with cross-functional sales, visual, and operations teams to ensure maximum performance optimization throughout the store.* Train employees to achieve optimum productivity across all departments; coach and develop staff of all levels and assist with streamlining succession planning and performance management.* Engage third-party teams to ensure that store safety requirements and standards are met and that all third-party products and services align with service-level agreements.