• Member of Amazonian Experience and Technology (AET) team, which provides global HR, disability accommodation, timekeeping, and payroll support to a workforce spanning 52 countries• Conducts internal audits and investigations relating to AET service programs and operations which reported via Ethics Hotline or received through C-level and senior executive channels• Utilizes Salesforce to manage active investigations from intake through resolution• Communicates directly with claimants and service teams to resolve outstanding employment or payroll concerns within 24-hours of intake.• Collaborates with service partners, Amazon third-party vendors, legal, and external escalation teams to conduct investigations geared toward resolving open employee issues and eliminating defects • Retrieves data across proprietary HR, payroll, timekeeping and workflow support ticketing systems in order to determine whether reported allegations and concerns are substantiated• Publishes executive summaries of investigation for service leaders and executive teams• Analyzes escalation case trends to investigate customer experiences, identify recurring defects, and challenge existing processes and policies to develop areas for improvement• Authors and distributes monthly trends report to identify rising signals, develop systemic and process-driven solutions, and determine the effectiveness of previous corrective actions implemented

• Supervised 2 Area Managers, providing managerial oversight and leadership spanning 120 personnel assigned to perform daily outbound shipping dock activities at an Amazon Robotics Fulfillment Center• Ensured cargo sorted, palletized, and loaded onto ground transportation units for shipment to regional delivery stations, sortation centers, and other customer-facing organizations distributed across Amazon’s global fulfillment network

• Led service’s largest remotely piloted aircraft (MQ-9 Reaper) organization o Served as principal advisor to the Senior Operations Director on all matters concerning the organization, training, and equipment of a 1,000-member team of military and civilians Briefed senior leaders on global counter-terror combat operations Mentored and advised 9 commanders as they directed 344,000 combat flight hours across 4 geographically-separated areas of responsibility Oversaw $69 Million military construction expansion projects• Served as organization’s senior functional manager for enlisted combat aviators o Authored requisitions for personal action and vacancy notices for senior leadership positions Coordinated with the Air Force Personnel Center and Air Force Senior Leader Management Office to source both local and national candidates, perform interviews, and coordinate hiring activities Point of contact for special access program (SAP) and programs requiring unique security clearance authorizations/caveatso Performed yearly organizational manpower validations for operations group and subordinate units Drafted reports for major command review and Air Force budgeting/programming Developed yearly recruitment/utilization strategy based upon manning forecasts  Adjusted recruiting initiatives to develop pool of experienced candidates or the potential for growth of less than fully qualified applicants o Regularly communicated with major command program managers, Air Force Personnel Center, and the Air Force Career Field Manager as a senior member on the 1U (RPA Sensor Operator) Utilization and Training board

• Supervised all regional recruiting activities across Northern California and Nevadao Managed 56 human resources and medical specialists to administer aptitude exams, perform medical laboratory services, and initiate security clearance background investigationso Served as Quality Assurance Evaluator ensuring that all local military service recruiting activities were ran in compliance with Military (OSD) Accession policyo Screened 19,000 applicants for entrance into 6 military branches annuallyo Administered $49 Million operations budget and $1.5 Million civilian payroll Certified employee time and attendance through the Automated Time Attendance and Production System (ATAAPS)  Approved travel orders and local vouchers through the Defense Travel System (DTS) Oversaw the approval and distribution of compensatory time-off, cash awards, year-end bonuses and qualified step increases (QSI) for assigned personnel• Performed duties as the organization’s primary Contracting Officer Representative (COR)o Developed and monitored contractors’ compliance with Statement of Work (SOW) and Performance Work Statements (PWS)o Oversaw daily control over $8M military applicant meals, lodging, and transportation contracts Performed regular surveillance of contract performance and service quality Executed source selection process to establish new meals service contracto Modified $38.2M General Services Agency (GSA) facilities lease• Developed, implemented and evaluated the annual marketing strategy for the Armed Services Vocational Aptitude Battery (ASVAB) exam• Collaborated with local Civilian Personnel Assistance Center, headquarters, and the Office of Personnel Management to expedite the federal hiring processo Subject matter expert for peer development; hand-selected by the Director to on-board/train 79 regional human resources directors and supervisors

• Led Air Force’s premier remotely piloted aircraft (MQ-9 Reaper/MQ-1B Predator) formal training unito Guided 135 military and contract personnel in training Air Force and foreign service aircrew to perform takeoff, landing and deployed combat operationso Revised 4 Air Force formal flight training syllabi for MQ-1B Predator and MQ-9 Reaper o Planned and initiated new recruiting process for selection of flight instructor cadreo Conducted candidate interviews and records screening to fill 11 vacancies• Certified as Formal Training Unit Instructor and Standards/Evaluations Flight Examinero Validated award of Launch and Recovery Aircrew Qualification and Aircraft Instructor upgradeso Revamped continuation training programs to ensure aircrew were well-versed in current trends • Monitored the professional development, training and testing of 92 personnel specializing in Aircrew Operations, Intelligence Analysis, Office Administration, and Human Resources Management • Recognized as an expert remotely piloted aviator; deployed in support of global combat operationso Senior Operations Manager for Afghanistan; managed all MQ-9 Reaper/MQ-1B Predator activities across 3 geographically separated locations to ensure campaign-wide coverageo Hand-picked to establish new MQ-1B Predator site in order to facilitate combined intelligence-gathering operations between the United States and Turkey

• Member of USNORTHCOM and NORAD’s federal crisis action planning support and emergency contingency response teams o Arranged military planning/support for Hurricanes GUSTAV and IKE, the 2009 H1N1 Influenza Pandemic, and annual California Wildfire incidentso Managed $2M reserve military personnel appropriations program to provide additional manpower in support of on-going homeland security and defense objectives• Oversaw the installation’s performance management programs, special actions, and career advancement activitieso Managed military time and attendance reporting systems• Lead human resources specialist providing real-time accountability of 2,500 Air Force personnel deployed across the Kuwait and Iraq regions • Provided Administrative Support Services for the Wing Safety Officeo Certified and reviewed all correspondence concerning the installation’s safety programs supporting a total workforce of nearly 14K military and civilian personnelo Coordinated with the Air Force Safety Center and Occupational Safety and Health Administration (OSHA) to ensure compliance with current laws and regulationso Served as Board Recorder for Flight Safety Investigation Boardso Developed online interactive resource for customers to research ground and flight safety related materials such as risk analysis/mitigation tools, common trends, and reporting information• Career employment services advisor servicing 4,000 Air Force Academy cadets• Lead for Air Force Academy’s sister service and foreign national exchange student programs• Briefed cadets concerning academy disenrollment options and procedures• Automated Data Processing Equipment Manager• Created automated information systems to track/suspense newly assigned staff on-boarding, performance appraisals, and management of employee time and attendance for 160 personnel• Maintained personnel information files and performance improvement/action plans (PIP)