Roderick Steele Email & Phone Number

Baltimore, Md, Us

Develops, implements and manages comprehensive strategic plans, objectives and measures to carry out CMS' Medicare, Medicaid and CHIP program integrity mission and goals, and ensure program vulnerabilities are identified and resolved.

Washington, Dc, Us

Assist with the deployment and imaging of new and existing hardware (desktops and laptops) and provide IT support for the end-user client. This includes:• Make contact with customers to arrange deployment schedule• Image workstations to departmental specifications• Install additional software as needed• Migrate user data, settings and applications from old hardware to new hardware• Verify user has access to network resources as required (including wireless capabilities)• Provide basic instruction to user as needed• Verify functionality of new system• Provide updates for inventory controls.• Provide excellent customer service skills• Resolve routine and non-routine problems independently and in consultation with technical lead, peers and vendors

Provided hardware/software desktop support for 120 + computers, workstations messaging services and mobile devices (iPhones, iPad, Andriod Smartphones and Blackberries)Supported backup and imaging for re-deployed laptops with XP/Vista/WIN7 Provided support and training for clients using Access, Excel, Word, Project, Adobe Acrobat and VisioManaged network security (identity management, access control and management of network file permissions, and policies) Supported multiple projects simultaneously (using Primavera P6 and MS Project) with working knowledge of Systems Development Lifecycle and the Project Management LifecyclePlanned and implemented a business continuity and disaster recovery planSupported company website utilizing JoomlaSupported secure electronic File Transfer Protocol and SharePoint MFT Support of servers (DNS, file and print and virtual servers using Hyper-V) using Microsoft Server 2003/2008Managed security protocols, procedures, firewalls and third-party monitoring software (security and environmental monitoring)

Baltimore, Md, Us

Project managed and engineered specifications for the renewable energy project solutionsEngineered and managed energy efficiency solutions (including: solar panels, wind turbines, tank-less hot water heaters, electrical vehicle charging stations and lighting retrofits) for commercial, residence and government office projects.

Managed a team of Loop Technicians, Cable Splicers and Construction Technicians who provide installation and maintenance of services. Provided excellent customer service to business and residential customers Managed construction, engineering and vendors on projects to restore service to thousands of customers during network outages Managed reduction of customer outages by 30% compared to the previous year’s timeframeCreated and analyzed capacity utilization and trending reports, and initiated capacity relief projects when required.

Managed multi-million dollar budgets for the Potomac Region National Operations organization and forecast capital spending for assigned projects while managing progress against defined objectivesRestructured regional operations budget and implemented change to the capital tools ordering process contributing to a savings of $200k in the first quarter of 2010Presented project status to the senior executive leadership team including risk assessments and mitigation plansManaged the completion of over 80 sites with Construction and Engineering teams to meet the deadline objectives for Fiber to the premises projects in new consumer areasCreated and analyzed capacity utilization and trending reports, and initiate capacity relief projects when required

Engineered and planned the installation and maintenance of fiber SONET rings Created RFQs and TEOs (Request for Work and Telephone Equipment Orders) for Engineers to process HiCap service orders in TIRKs Managed engineering site surveys with hardware and software vendorsResolved budget discrepancies by managing the estimate process in PeopleSoftManaged weekly meetings, tracked material delivery and communicated with various vendors to resolve any issues associated with the Fiber to the Premises (FTTP) project

Facilitated weekly SONET (Synchronous Optical Network) meetings providing updates and monitored milestones for the FTTP, MEVS Soft switch, Metro EON (Enhanced Optical Network) projects with various Vendors, Field Engineers, Technicians and Network Engineers to make sure objectives and milestones were met and completions of the projects were finalized on schedule

Basking Ridge, Nj, Us

Responsible for analyzing, designing, installing, configuring, maintaining and repairing ofnetwork infrastructure and application components. Made recommendations regarding network configurations and installations when needed. Also performed a wide variety ofevaluation, maintenance, installation and training tasks to ensure the network performance meets company and user satisfaction.