Roderick Summers Email & Phone Number

● Develops and implements marketing strategies by phone and in-person to enhance public awareness of municipal programs, activities, and initiatives.● Creates and disseminates a range of written communication materials, including press releases, brochures, online content, and marketing collateral, ensuring consistent messaging across all platforms.● Oversees the City's social media accounts, optimizing engagement and expanding reach by 30% on platforms such as Facebook, Twitter, and LinkedIn.● Maintains the City's website, regularly updating content for accuracy and relevance to ensure effective communication of information to the public.

● Developed and executed a comprehensive social media strategy that led to a 40% increase in engagement across all Coca-Cola CU social media platforms, resulting in a 15% growth in new followers.● Utilized advanced marketing analytics tools to track and analyze the performance of email campaigns, web analytics, and rankings, leading to a 20% improvement in campaign effectiveness and Return on Investment (ROI).● Established and managed internal training programs for CU employees, resulting in a 75% increase in employee understanding and alignment with the credit union's business objectives, mission, vision, and values.

● Executed targeted customer acquisition strategies resulting in a 15% increase in new customers for assigned campaigns, contributing to overall organizational growth.● Collaborated with Brand Ambassador teams to drive recruitment through promotional campaign initiatives , achieving a 20% increase in new student admittance revenue.● Handled a high volume of 100+ calls daily, ensuring customer satisfaction and quick resolution of inquiries.

● Developed rapport with customers, fostering long term relationships and increasing loyalty by 10%.● Collaborated with cross-functional teams to streamline processes, reducing customer wait times by 30%.● Resolved 95% of customer complaints on the first contact, contributing to a 20% increase in customer retention.