• Promptly responds to customers’ queries thru chat and email channels.• Document customers’ reported issues and resolution/s provided.• Learn about new products and services to help customers effectively.• Keep confidential records and financial information private and secure.

• In-charge of front desk transactions; receive all incoming visitors, phone calls, inquiries, etc.• Attends meetings with company’s executives to take minutes of the meeting.• Administers data filing and maintenance. Secure all files for record and retrieval. • Communicate with all staffs to ensure all roll outs and existing policies are adhered.• Conducts human resourcing, interview potential new employees, works with manpower suppliers.• Introduce and trains new employees and endorse them to their respective departments.• Ensure good state of the office. Make sure that security & cleanliness is always observed.

• Answer queries from customers through in-bound calls.• Propose resolutions to customer’s complaints / problems. Escalate to the next tier if out of scope of work.• Furnish documentation of transactions.• Offer product and services upsells.