Real Estate Solution Company. Land Acquisition and Real Estate Investor

Leadership Development Training Leader. Responsible for oversight of multi-state, multiple role staffing.

Resource Readiness

Leadership for AT&T Customer Loyalty Group retention call center. Responsible for all day to day operations including exceeding sales, retention and customer service targets.15 years’ of leadership experience with Fortune 10 Company.10 years’ of experience leading Managers, Team Leads and up to 100+ bargained for employees.Advanced data analysis skills to create and execute multiple plans simultaneously. Expertise in increasing employee performance in fast-paced, goal oriented work environments. In depth knowledge of leading various job responsibilities integral to organizational success.Regularly partners with individuals across multiple work groups and various levels of leadership. Routinely exercises problem solving skills in ambiguous situations.5+ years of classroom facilitation and presentation experience.Passion for Leadership, Training and Development in and outside of AT&T.Mentors and develops talent personally and professionally. Awards: Leading with Distinction 2012-2016. L.E.A.D. 2015-2016. 4x VP Award Winner.

Led team of Senior Training Managers (peer group) in U.S. and Canada to design and facilitate training. Selected to facilitate several specialized training sessions for non-management and first level managers, locally, nationally and internationally. Partnered with other work groups to facilitate specialized training for individual work site success.Facilitated standardized initial training for first level managers and non-management employees. Data analysis, plan development and execution to improve individual employee performance.Delivered classes on how to motivate employees to be successful.Developed and delivered team building exercises for management teams.Led special project of peer group across the United States and Canada in performance improvement initiatives.