• Assists Judge to determine probable cause for misdemeanor cases• Observes Arraignment, First Appearance, Motion to suppress, and Injunction hearings• Analyzes pretrial case files for daily court docket and discusses complicated issues with Judge

• Deliver first class customer service by oral and written communication to all Florida residents qualified for Florida Commerce Reemployment Assistance Program• Manage inbound and outbound direct customer service calls in a fast-paced, high-intensity work environment that requires superior organizational skills and great attention to detail• Advise claimants requiring assistance on behalf of Florida Commerce by administering state and federal programs and initiatives to help citizens, businesses, and communities• Manage approximately 40 calls daily to address unemployment and reemployment assistance matters• Serve as second level of escalation with accountability for voiding or ending disqualifications to remediate challenges experienced by claimants• Receive consistently positive performance reviews for effective and professional handling of calls, while demonstrating positive tone and providing accurate information• Provide superb coaching as evidenced by consistent scores for addressing Claimant’s concerns, establishing mutual understanding, maintaining a flow of calls, and demonstrating a thorough, professional approach

• Perform various administrative duties, such as answering the telephone and returning clients • Reviewed files critical to client defense such as arrest reports and body cam videos• Conducted legal research to draft motions and memorandums of law at the request of attorney • Drafted memorandums of law, in accordance with the Florida rules of Evidence, regarding impeach of an expert through reputation evidence• Drafted memorandums of law, in accordance with the Florida rules of Evidence, regarding admissibility of reputation evidence, untruthfulness and proper presentation of such evidence• Drafted Motions to Dismiss, with analytical arguments, for attorney to defend client's need to drive while restricted to a hardship license• Assisted attorney during various court proceedings

• Conducted criminal history and warrant searches to help resolve cases faster • Drafted finalized demand letters for submission to attorney in personal injury cases• Reviewed medical records and case files from the emergency departments of hospitals and doctors' offices to accurately draft demand letters• Utilized knowledge of the mediation process to strategically resolve and settle cases with the best outcomes• Created PowerPoint slides to illustrate the strengths and weaknesses of cases to develop strategic trial tactics

• Researched case law regarding summary judgment in discrimination matters• Reviewed motions to compel and dismiss for current law and informed judge of changes • Analyzed daily pretrial court docket to provide judge an update on pertinent legal issues• Discussed sufficiency of pleadings with judge to determine legal issues and elements for causes of action

• Interviewed clients for clarity of facts to draft well pleaded complaints in cases regarding racial and religious issues• Researched case law regarding harassment and damages with special attention to matters involving common carriers• Oversaw the management of client files in [ name of software ]

• Regularly observed court proceedings at Orange County Courthouse • Research and summarized statutes and case law for attorneys