Roderick Mclean Email & Phone Number

Edinburgh, United Kingdom

Investment Operations Officer in the Transfers department. Working across multiple client platforms ensuring the smooth transition of funds and assets within agreed SLA's. The main duty at the moment is to remeditate client breaks. During this remediation I have taken on and developed an EoD process, opened up communication externally to greatly reduce the daily inflow of new breaks while working closely with internal teams to correct aged issues. Daily BAU consists of:Financial reporting and report matchingArranging T&S of equities with counter partiesTransferal of paper records to our electronic systems for 8 institutional clientsInvestigating and gathering evidence for platform failures, raising issues to the relevant teams for resolutionDeveloping manual workarounds for platform issuesReporting of risk events to our CASS and oversight team on day of discoveryManaging of BAU work around agreed KPI's to meet client goalsWorking on the operations call system, passing calls to all operational teams within FNZOver the past year I worked closely with our original UK client, attending F2F meetings on a weekly basis to discuss outstanding business and provide regular updates on any difficulties facing the team. Following this I was moved from a platform operating well to a platform failing KPI targets. This move was due to my ability to work under stress and communicate well with clients as well as other teams within FNZ.

Edinburgh

Bartending in Edinburgh's oldest gay bar. Here I get to practise cocktail skills and enjoy compassionate conversation with punters from all sides of the LGBTQIA+ community. With such a thriving community the bar is always busy and high standards of service must be maintained while creating special experiences for the customers. Lately I have often been left in charge of the down stairs bar with a small team on the busy weekends following the departure of three supervisors from the company. I've enjoyed the increased responsibility of running the bar and dealing with issues that arise while managing staff break times to optimise the potential for good service. I've been told I have a cool head under pressure and this keeps colleagues calm, even in busy and stressful situations.On 11/02/18 I became key holder for the business.

Melbourne, Australia

Now know as The George on Collins. This Melbourne restaurant and nightclub was never quiet and featured a large bar in the main room and two private bars. Initially starting as basic bar dispense I was soon put onto private functions due to my well-practised customer service skills. This came with increased responsibilities such as client relationship building and fruit preparation for the weekend. This job required effective communication skills to keep the private bar functioning and to meet customer needs. In July I received employee of the month for excellent work ethic and client feedback.

Yandaran, Australia

7 weeks on a sweet potato farm as part of regional work required for Australian visa extension. The work was tough but really rewarding. Picked up new skills in the digging, processing and packaging of produce including learning to drive a tractor and operate heavy machinery. Following the turnover of employees I became a supervisor with the aims of training new staff and maintaining standards.

Promisedland, Australia

Lemon farming for 6 weeks to meet visa requirements. Started off as a basic picker and soon developed from earning $40 a day to $150 on piece rate. Following our success as speedy and careful pickers, my partner and I were advanced onto an hourly rate farm using new equipment and methods to master. The work required a heavy reliance on self motivation and working well as a team as pay was reliant on quantity of lemons picked.

Edinburgh, United Kingdom

IAESTE is a non-profit organisation operating in over 80 countries, that reciprocally exchanges students across the globe so they can experience work in their chosen STEM field. As president it was my duty to lead a team of 7 people to spread IAESTE though Edinburgh's Universities to encourage applications, then to help with the application process and prepare outgoing Scottish Students. Additionally finding accommodation for the 24 incoming trainees and organising weekend trips in the UK and midweek get-togethers. Both incoming and outgoing trainees could reach either their buddy or myself through e-mail so we could assist with any issues. Volunteering for IAESTE was very taxing but incredibly rewarding and bolstered my presentation and people management skills.The previous year I volunteered as the Heriot-Watt Uni. Rep. with duties including booking rooms for presentations, raising awareness of the program and manning the stall each career fair.

Edinburgh, United Kingdom

Delaware North features four units at EDI Airport with a bar, restaurant, deli counter and seafood/champagne counter. Over the two years I picked up cocktail knowledge, developed barista skills and learnt how to prepare and store hot food following strict food safety standards. During the two years of working here my entire customer service mentality changed. I developed an empathy for customers who complain (most of the time) and have put to practise in every job since. In 2015 the management team changed as did the customer service management program we used. Following a written test I was promoted to a "GuestPath Ambassador" with the duties of rolling out the new program to current and new staff alongside the training of new staff across the many different responsibilities of the job. This job was important to me because I wanted to prove myself to the company and take on additional responsibility.

Guaratinguetá Area, Brazil

Assisted Cavalini E.A. with his thesis, "Plasma thin film obtained from citric acid/ethylene glycol mixture," by: Operation of the plasma generator, spectrometer and goniometer instruments.Recording and analysis of data.Presentation of data in written report and powerpoint.Translation and interpretation of documents from Portuguese to English.This was a great opportunity to embrace another culture which I really enjoyed and following the experience I volunteered to help IAESTE in Edinburgh.