Program Director for major client programs @ BeeXact B.V. in Deventer, The Netherlands. Start date is 1 Sep 2024.

In the market for a new challenge!

In this role, I established and directed a highly skilled PMO team of 45 professionals, including 15 project managers, 10 project coordinators, and 20 offshore project administrators from Infosys. My leadership ensured effective oversight and capitalization on large-scale customer-funded initiatives. I spearheaded the development and governance of Lumen PMO methodologies, facilitating team collaboration and inclusion through a structured "buddy system." I also conducted detailed internal… Show more In this role, I established and directed a highly skilled PMO team of 45 professionals, including 15 project managers, 10 project coordinators, and 20 offshore project administrators from Infosys. My leadership ensured effective oversight and capitalization on large-scale customer-funded initiatives. I spearheaded the development and governance of Lumen PMO methodologies, facilitating team collaboration and inclusion through a structured "buddy system." I also conducted detailed internal and external weekly reviews to monitor PMO goals, accomplishments, and critical risks, aligning with service delivery, network operations, sales, and customer success departments.The details of my achievements include:★ Achieved substantial cost savings by negotiating and leading onshore and offshore SOW based contracts with Infosys.★ Built a comprehensive SharePoint / Teams-based reporting system and leveraged Lumen IT data warehouse connections for transparent project and metrics tracking.★ Attained a significant reduction in manual order management efforts through creation of Bus Ops IT automated tracking tools by utilizing various technologies, such as MongoDB, SQL, Java, and VBA.★ Controlled a PMO budget of $4M over three years by demonstrating exceptional financial stewardship and cost-efficiency.★ Enhanced operational efficiency by pioneering detailed project resource time reporting to enable precise workload and cost tracking by project, resource, and product.★ Created internal project status dashboards that served as a centralized hub for project managers to access critical metrics. Show less

During this tenure, I delivered leadership to a 20-person project management team, successfully delivering complex solutions for top global accounts. I administered 40 professional services resources to execute major custom solution contracts. Additionally, I drove the execution of effective program management efforts for mega projects involving substantial subsidized network construction. I ensured revenue maximization, adherence to customer commit dates, and maintained maximum customer… Show more During this tenure, I delivered leadership to a 20-person project management team, successfully delivering complex solutions for top global accounts. I administered 40 professional services resources to execute major custom solution contracts. Additionally, I drove the execution of effective program management efforts for mega projects involving substantial subsidized network construction. I ensured revenue maximization, adherence to customer commit dates, and maintained maximum customer satisfaction. As a pre-sales solution delivery consultant, I provided consultancy for large-scale network RFPs and direct customer proposals, including resource quotes, governance models, and transition plans. I also optimized project management best practices to advocate for early PM engagement and supported large bids.A small selection of my achievements includes:★ Empowered and led PMO teams for $202M projects for world leading enterprise accounts, covering 5.3K sites.★ Instilled a strong sense of purpose and common objectives by rebuilding a cohesive project management team.★ Developed project reporting tools that improved the tracking of service implementations.★ Fostered versatility and comprehensive support capabilities by providing cross-training to team members in diverse products.★ Steered the deployment of custom tools for efficient tracking and reporting of over 4K sites.★ Facilitated seamless oversight of 1K complex site migrations with a $6.4M professional services contract by establishing and rolling out a custom PMO for a major financial client. Show less

I championed a team of 10 skilled professionals in the provisioning of Ethernet/Waves/SDH/Sonet-based circuits, Dark Fiber, and Colocation services throughout the EMEA region. I spearheaded and navigated strategic projects, directly reporting to the VP of EMEA Service Delivery, with the aim of ensuring the successful deployment of telecommunications infrastructure. Additionally, I developed reporting tools to track performance metrics, thereby improving visibility into team contributions… Show more I championed a team of 10 skilled professionals in the provisioning of Ethernet/Waves/SDH/Sonet-based circuits, Dark Fiber, and Colocation services throughout the EMEA region. I spearheaded and navigated strategic projects, directly reporting to the VP of EMEA Service Delivery, with the aim of ensuring the successful deployment of telecommunications infrastructure. Additionally, I developed reporting tools to track performance metrics, thereby improving visibility into team contributions and order quality. To further enhance our operations, I instituted governance measures to elevate the accuracy of order management and set up an ad-hoc request tracking system for non-scheduled support inquiries.The key successes from this role:★ Launched MEF2.0 ethernet network product suite and new operating model within just six months, while coordinating with sales, service delivery, network planning, operations, and product management using existing resources.★ Slashed design and build intervals from up to seven days to a single day by improving the IP-VPN delivery process.★ Minimized end-to-end installation interval from 20 days to 10 by executing process enhancements for colocation delivery.★ Offered clear visibility into individual and team contributions by introducing new reporting framework to measure performance metrics.★ Created ad-hoc request tracking mechanism to monitor non-scheduled support requests from stakeholders and customers. Show less

Throughout this role, I headed the global telepresence network implementation for a top petrochemical client, coordinating Cisco data center integrations across KSA, NL, SIN, and the USA. I owned P&L activities for a $10M project, presenting weekly and monthly progress reports to senior leadership. I also streamlined encrypted audio gateway deployments and large bandwidth network IP-VPN upgrades, enabling robust service delivery. Additionally, I optimized operational efficiencies by… Show more Throughout this role, I headed the global telepresence network implementation for a top petrochemical client, coordinating Cisco data center integrations across KSA, NL, SIN, and the USA. I owned P&L activities for a $10M project, presenting weekly and monthly progress reports to senior leadership. I also streamlined encrypted audio gateway deployments and large bandwidth network IP-VPN upgrades, enabling robust service delivery. Additionally, I optimized operational efficiencies by overseeing the full room remediation and designing and implementing the service management model.The key highlights of this tenure include:★ Recovered client satisfaction within a two-week timeframe by rapidly assuming control of a telepresence network project.★ Mitigated lead times from up to nine months to up to four months by expediting site implementation timelines in KSA and APAC.★ Improved client service delivery and operational effectiveness via establishment of new service management models.★ Navigated complex logistical and operational challenges to ensure successful implementation across multiple sites.★ Maintained stringent oversight of project financials to facilitate profitability and accurate forecasting. Show less

• Lead a 5y - 10 Mio USD large complex supervision & consultancy contract, which has been classified as Orange biggest pure consultancy engagement globally• Manage a 6 people strong resident core team as part of executing a program management office (PMO) for the supervision of the ITCC contract management, network & services solution implementation and operations setup awarded to Saudi Telecom as main contractor.• Manage a 8-10 people strong remote based consultancy team for the… Show more • Lead a 5y - 10 Mio USD large complex supervision & consultancy contract, which has been classified as Orange biggest pure consultancy engagement globally• Manage a 6 people strong resident core team as part of executing a program management office (PMO) for the supervision of the ITCC contract management, network & services solution implementation and operations setup awarded to Saudi Telecom as main contractor.• Manage a 8-10 people strong remote based consultancy team for the support of the resident core team as well as additional consultancy streams for business modeling, ICT service deployment, IT & Data Center service development, Facility Management Services integration and Hospitality Solution Development.• Program initiation, planning and execution required full time on site presence and reporting directly to the client and Orange senior management. Show less

As a Project Manager, I spearheaded regional network upgrade projects for a major retail client, leading the rollout of IP-VPN services utilizing Cisco WAN routers and LAN switches. In this role, I coordinated with regional and local technical teams to drive timely and effective service delivery. During this tenure, I provided detailed, client-facing profit and loss reports on a monthly basis to support strategic decision-making. The highlights were:★ Strengthened network… Show more As a Project Manager, I spearheaded regional network upgrade projects for a major retail client, leading the rollout of IP-VPN services utilizing Cisco WAN routers and LAN switches. In this role, I coordinated with regional and local technical teams to drive timely and effective service delivery. During this tenure, I provided detailed, client-facing profit and loss reports on a monthly basis to support strategic decision-making. The highlights were:★ Strengthened network performance by migrating five core client sites to efficient IPVPN services.★ Achieved completion of network upgrades for 40 retail locations across the UAE and additional sites in Egypt, Qatar, Oman, and Saudi Arabia in adherence to stringent timelines and budget constraints.★ Generated substantial monthly cost savings on third-party access expenses via strategic project leadership and negotiation, contributing to the overall reduction of operational expenses in the EMEA region. Show less

• Lead large complex professional services type engagements comprising of project management, business consultancy, technical consultancy and operations consultancy for the purpose of the design & implementation of next generation telecom networks (NGN) carrying voice, data and IPTV services for enterprise, retail, hospitality and residential tenants in multi-billion real estate developments in the Middle East, also referred to as “Smart Cities”• Utilize strategies & methods based on Orange… Show more • Lead large complex professional services type engagements comprising of project management, business consultancy, technical consultancy and operations consultancy for the purpose of the design & implementation of next generation telecom networks (NGN) carrying voice, data and IPTV services for enterprise, retail, hospitality and residential tenants in multi-billion real estate developments in the Middle East, also referred to as “Smart Cities”• Utilize strategies & methods based on Orange branded PMP/Prince based program management methodology “Visionary” and project management methodology “Synergy” and Orange consultancy methodology “Solutions for Operators”. • Project initiation, planning and execution required full time on site presence and reporting directly to the respective clients and Orange senior management, while managing a 15 people strong team of Orange consultants, engineers and contractors from different origin and nationality. Show less

Initiate, manage and complete the 2008 strategic operational plan for Transport, IP and Voice Operations facing challenges associated with Level 3’s re-organisation from split Service Management Centers in multiple US locations dealing with Wholesale, Content and Business Customers in to a single global Service Management & Network Operations Center.Key challenge: Despite customer experience metrics at risk, opex savings targets resulted in establishing a high profile project to outsource… Show more Initiate, manage and complete the 2008 strategic operational plan for Transport, IP and Voice Operations facing challenges associated with Level 3’s re-organisation from split Service Management Centers in multiple US locations dealing with Wholesale, Content and Business Customers in to a single global Service Management & Network Operations Center.Key challenge: Despite customer experience metrics at risk, opex savings targets resulted in establishing a high profile project to outsource Tier 2 level service management activities to an India based business process outsourcing company (BPO) named “Infosys”. Show less

Initiate, manage and complete the 2007 strategic operational integration plan for Transport, IP and Voice Operations facing the challenges associated with Level 3’s acquisition of the US based companies TelCove, Broadwing, Looking Glass, Progress Telecom and ICG combined with the overall company’s re-organisation into Wholesale, Content and Business customer verticals

Lead a project team to initiate, manage and execute the operational integration of Telecom company WilTel with headquarters in Tulsa Oklahoma after they had been acquired by Level 3

• Manage multiple product development projects to build, change or improve order fulfillment/service management/network management processes and associated system capabilities including customer facing portals and APIs. The projects were managed along the company’s corporate multi-stage/gate development & implementation process (RUP IT approach utilizing IBM’s “Rational Suite of Tools”. Key stakeholders were Product Development, Product Management, Sales, Marketing, Architecture… Show more • Manage multiple product development projects to build, change or improve order fulfillment/service management/network management processes and associated system capabilities including customer facing portals and APIs. The projects were managed along the company’s corporate multi-stage/gate development & implementation process (RUP IT approach utilizing IBM’s “Rational Suite of Tools”. Key stakeholders were Product Development, Product Management, Sales, Marketing, Architecture, Engineering, IT, Operations, Vendors, Customers• Manage multiple strategic operational implementation projects to improve order fulfillment/service management/network management processes with respect to efficiency, costs and quality. Frequently involving department in-house IT resources to achieve quick IT solutions/tools. Key stakeholders were Operations, Vendors, Customers.• Manage customer network migration projects between Level 3 network platforms or service instances or from/to external customer networks.Key stakeholders were Operations, Vendors and Customers. Show less

Process Management• Being the key player in and SME for introducing the now global Dark Fiber product related processes uccessfully, working with key departments being AC, SE, SA, SM, LOB, OSPD and OPS.• Continuing Training & Support of process adjacent departments on new process activities and related systems (TOES/ClearSupport/CNI Tools/NextGen), Riser Builds & Third Party crossconnectsProvisioning• Customer fiber network design. Managing provisioning systems… Show more Process Management• Being the key player in and SME for introducing the now global Dark Fiber product related processes uccessfully, working with key departments being AC, SE, SA, SM, LOB, OSPD and OPS.• Continuing Training & Support of process adjacent departments on new process activities and related systems (TOES/ClearSupport/CNI Tools/NextGen), Riser Builds & Third Party crossconnectsProvisioning• Customer fiber network design. Managing provisioning systems (CSARS/LMS/NEXTGEN)• Case management for Fiber Deployment activities• Field Workorder provisioning and dispatch• Assisting Sales with customer acceptanceOrder Management• Reporting & Jeop Management for EU order database (OSR)• Migration of legacy EU orders into global Clarify database Show less

• Successfully managing & leading 6 employees, covering internal & external training, personal coaching and career development• Handling customer and sales escalations• Developing a “Jeopardy Management” process• Developing a “Customer Commit Date” process• Developing Service Acceptance templates for all products• Extensive travel throughout Germany for process review and project progress meetings• Personal support of every team member after 2nd company reorganisation… Show more • Successfully managing & leading 6 employees, covering internal & external training, personal coaching and career development• Handling customer and sales escalations• Developing a “Jeopardy Management” process• Developing a “Customer Commit Date” process• Developing Service Acceptance templates for all products• Extensive travel throughout Germany for process review and project progress meetings• Personal support of every team member after 2nd company reorganisation made the complete team redundant Show less

• Defining the Customer Services organisation structure into Order Processing, Customer Project Management, Customer Relations & Billing and recruiting of 20 resources over a half year period• Define & maintain job descriptions for all functions• Design, define and train processes and procedures for Germany in line with the European guidelines set by the London or Denver head office• Successfully managing & leading 20 employees, covering internal & external training, personal… Show more • Defining the Customer Services organisation structure into Order Processing, Customer Project Management, Customer Relations & Billing and recruiting of 20 resources over a half year period• Define & maintain job descriptions for all functions• Design, define and train processes and procedures for Germany in line with the European guidelines set by the London or Denver head office• Successfully managing & leading 20 employees, covering internal & external training, personal coaching and career development• Handling customer and sales escalations Show less

• Coordination of Alphatests & Betatests for Level 3’s Transmission and IP related Product launches in 5 german cities and 4 European cities.• Build the first EU processes/procedures/systems for order processing & implementation• Ownership of large customer projects in Germany & Europe (Gigabell, AOL, Teleglobe, Cable & Wireless, E-Plus) comprising of a mix of Transmission, IP, Colocation and Infrastructure Services.• Variety of technical trainings on Level 3 Products surrounding… Show more • Coordination of Alphatests & Betatests for Level 3’s Transmission and IP related Product launches in 5 german cities and 4 European cities.• Build the first EU processes/procedures/systems for order processing & implementation• Ownership of large customer projects in Germany & Europe (Gigabell, AOL, Teleglobe, Cable & Wireless, E-Plus) comprising of a mix of Transmission, IP, Colocation and Infrastructure Services.• Variety of technical trainings on Level 3 Products surrounding Transmission, IP, Colocation and Infrastructure Services Show less

• Time/resource planning, cost calculations & supervision for migration of over 2500 X.25 & Frame Relay connections to the SITA/EQUANT network, using advanced skills in MS-Project, MS-Access and MS-Excel.• Streamlining new business organization between main customer and SITA internal departments (ordering, customer project management, technical engineering, service activation management). Order volume approx. 50 connection orders per week (national & international)• Development of… Show more • Time/resource planning, cost calculations & supervision for migration of over 2500 X.25 & Frame Relay connections to the SITA/EQUANT network, using advanced skills in MS-Project, MS-Access and MS-Excel.• Streamlining new business organization between main customer and SITA internal departments (ordering, customer project management, technical engineering, service activation management). Order volume approx. 50 connection orders per week (national & international)• Development of customized automatic order processing database• Special technical projects: design, implementation & testing of network nodes (type Nortel Passport) at customer premises with additional equipment like Cisco routers or Nortel voice equipment and a variety of modem equipment• Training courses on various WAN & LAN protocols and on equipment used in and around the SITA/EQUANT network Show less

Job Description: Program Management for all contracts managed by the company including resource planning and reporting• Owning all larger customer projects for international customers (DASA/Ericsson/British Aerospace/HDW/Signaal)• Scheduling with MS-Project and adjacent tools.• Progress control & reporting to senior management• Resource planning for the production workforce with MS-project• Cost- and Sales forecasting for financial controller with MS-Project/Excel• Main… Show more Job Description: Program Management for all contracts managed by the company including resource planning and reporting• Owning all larger customer projects for international customers (DASA/Ericsson/British Aerospace/HDW/Signaal)• Scheduling with MS-Project and adjacent tools.• Progress control & reporting to senior management• Resource planning for the production workforce with MS-project• Cost- and Sales forecasting for financial controller with MS-Project/Excel• Main customer interface for all customer project or contract interfaces.Major Accomplishments:• Established critical foundation skills for managing multiple projects as part of a larger program involving time planning, resource planning, analysis and reporting Show less

Job description: Foundation, implementation and management of a complete new department within an ISO9001 and military standards environment for technical analysis (MTBF, MTTR), logistics engineering, spare parts provisioning, technical documentation and technical trainingMajor accomplishments:• Executed various high value and high quality deliverables for army, air force and navy procurement organisations or their vendors• ‘92: extended stay at MagneTek in… Show more Job description: Foundation, implementation and management of a complete new department within an ISO9001 and military standards environment for technical analysis (MTBF, MTTR), logistics engineering, spare parts provisioning, technical documentation and technical trainingMajor accomplishments:• Executed various high value and high quality deliverables for army, air force and navy procurement organisations or their vendors• ‘92: extended stay at MagneTek in Anaheim/California (USA) for program management training• ‘93-‘95: extended international trips for the purpose of teaching english spoken customer army and navy personnel (AUS, USA, Sweden, Finland)• Consulting the design department on signal processing questions, technical specs and on IT matters• Consulting contracts & program management as project manager for technical development projects and at contract negotiations (e.g. for Daimler Benz Aerospace contracts). Show less