Rodney F. Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

5540 Executive Dr, Tampa, Fl 33609

Perform many server administration tasks, especially installing and configuring Windows Server 2008/2012/2016/R2.Implement, manage and support XenApp Applications and XenDesktop VDI to business users.Deploy, configure and maintain computers on Azure Cloud.Detect and investigate all infrastructure network and system events in accordance with the NOC incident management guidelines.Prepare Workstations, Laptops and Tablets for distribution to end users.Connect Networks and Shared Printers through remote administration.Active Directory Administration, including creation/deletion of new users, password resets and account unlocks, changing display names and Organizational Units.Create and modify SMB Shared drives and folders within the Windows Server environment including Shared/NTFS File and Folder Permissions.SharePoint and Microsoft Exchange Administration, Exchange 2010/2013/2016/Online-365.Windows Server Manager and Power-shell administration.Deploy images to large number of systems via Microsoft Deployment Tool (MDT).Administer and deploy Office 365/Office 2016 to end user systems.Hyper-V VM Administration.Perform Hard Drive Duplication.Install Windows 7/10 and end user applications.Create and maintain tickets through ConnectWise/Labtech.Hardware, software and network troubleshooting and problem-solving.

Tampa/St. Petersburg, Florida Area

Provided voice, chat and emails technical support for all Dell Workstations, Federal and ProSupport customers.Supported technical issues for Windows 10, 8.1 and 7Mobility support for Windows tablets and phones.Troubleshot, diagnosed and solved complex issues.Supported Desktops, Laptops, Tablets and Servers on all break-fix issues.Analyzed, resolved and logged details of technical errors of hardware used by the customers.Setup and troubleshot of RAID array.

Tampa/St. Petersburg, Florida Area

Provided excellent customer services to all Apple customers.Technical support for OS X and iOS devices.Analyzed and resolved a wide variety technical issue.Hardware support for iPhones, iPads, MacBook’s and iMacs

Tampa/St. Petersburg, Florida Area

Achieved the highest levels of productivity, handling over 300 cases per week and averaging 50 calls daily.Applied understanding and knowledge of information systems products and services to assist customers on technical mattersProvided Technical support to End Users on hardware and software issues.Troubleshot, diagnosed and solved issues in a timing manner.Mobility user support for Blackberry, Tablets, iPads & iPhones.Referred major hardware issues to field service engineers.Ranked top third in case logged and issues resolved.Provided support for Windows XP, Vista and 7.Determined appropriate course of action, and conducted repairs, modifications, and upgraded internal components and peripherals as needed.

Tampa/St. Petersburg, Florida Area

Provided Technical support to all Verizon Wireless employees and branches.Provided detailed information on how to set up/configure data and voice products.Analyzed and troubleshot hardware, software and legacy applications.Created and reset active directory user accounts.Supported and enforced company information policies and procedures.Demonstrated exceptional skills in professionalism and responsiveness across a wide variety of areas.Demonstrated and practiced regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.