Roderick Fok Email & Phone Number

Apex, Nc, Us

Raleigh-Durham, North Carolina Area

Dash applications delivers proven software and services that help improve operations and sales for retailers and brands. As a leading solutions provider for brands emerging in the digital retail space, dash serves e-commerce companies in north america and europe with Amazon campaign and listing optimization and open-to-buy planning. For more information, visit www.dashapplications.com.

Raleigh-Durham, North Carolina Area

Providing consulting services for retail and distribution customers across multiple planning platforms.

Raleigh-Durham, North Carolina Area

- Recruited by CEO to create a consulting services implementation methodology to conform with industry best practice. Initiated a formal project implementation cadence which could be replicated across all projects.- Accountable for performance metrics such as professional services utilization, revenue targets and gross margin. Improved consulting revenue by 35%.- Worked with product development team to improve software functionality to align with industry standards. - Created specifications for new product functionality essential to improving usability of system and increasing user adoption of the software.- Managed customer expectations for all escalated P1 support calls. Provided customer with feedback & visibility of support issues until ticket was resolved.

United States

- Responsible for global services organization, including implementation services and customer support- Accountable for meeting margin and revenue targets for the US and International teams- Worked closely with the sales team to align resources with the current projects and pipeline potential- Responsible for ensuring SLA agreements were met on all support tickets logged through the customer support team •Provided assistance during pre-sales engagements to land enterprise accounts and brands •Responsible for IT infrastructure and hardware platforms for On-Premise / SaaS deployments •Provided guidance to product management team to extend software functionality based on customer needs

- Chaired periodic meetings with executive and steering committee members to provide project updates; addressing risks, concerns and project milestones.- Managed the professional services east coast division, providing project management, mentorship and development skills to the team.- Provided project management duties on all key accounts, allowing further software modules to be implemented in existing accounts.- Ensured all accounts maintained through support were referencable and willing to share their experiences with prospective clients- Supported business growth by providing pre-sales support to the VP Sales on major accounts, including performing product demo's and completing RFI template information- Created and prepared scripted demo's based on specific RFI requirements. Ensured the demo was tailored to the clients needs by leveraging industry specific information and examples from websites.- Created and managed a customer support team to ensure customers were provided a high level of service from the support staff- Created and managed the OnCloud competency, allowing the company to extend its software offering as a SaaS solution.

United States

- Provided business process consulting during software implementations for all major accounts - Improved business processes leveraging best practice methodologies and strategies within the supply and demand planning industry- Provided change management training ensuring a successful adoption of the new process and system- Provided project support throughout the implementation, including unit, performance and UAT testing, QA and customer support- Managed overall project budgets and spend for each project, ensuring high visibility and communication throughout the project

South Africa

- Provided technical assistance and guidance to project teams on several projects- Ensured business requirements were met using T-SQL scripting coding to achieve business KPI metrics- Created data integration strategies allowing information to be seamlessly transmitted between existing systems and the JustEnough tool- Created several T-SQL scripts to validate, scrub and process information into system tables- Provided support to the development team on new system functionality - Setup several servers and workstations that ensured a successful project launch- Created several documents including client installation instructions, standard data interface mapping documents and technical and support documentation.- Provided technical training to client staff allowing them to become self sufficient to support the system