Managed multiple development projects including: Kiosk Bill Payment, Bill Payment SaaS Offering and Bill Payment Warehouse.• Consistently and reliably met aggressive deadlines by creating and managing critical project documentation: project scope, business plan, requirements, functional specifications and phase declarative contracts.• Optimized resource usage by creating and monitoring detailed project plans.

Managed a team of 10 development professionals for product implementations. Handled all phases of the product cycle, from initial product scoping, customer communication, requirements, design, standardization, development, code control, testing, customer implementation, project management, and customer support and reporting.• Acknowledged as a subject matter expert who excelled at managing large customer-oriented projects by designing development process flow, managing vendors, monitoring customer satisfaction and retention efforts, resolving problems and leading cost reduction initiatives.• Protected a $10 million annual revenue stream from one major account by supporting a multi-institution banking environment that processes over 30 million transactions per month - $1.7 billion in account transfers.• Selected to manage many large banking implementations and resourced with a $ 1million annual budget.• Assisted customers with cost savings initiatives by identifying processing streamlining opportunities.• Managed the comprehensive Support and Development of the NCR Internet Banking Application. • Ensured compliance with all FDIC, OCC and company audits and regulations and also served as Audit Coordinator for annual Federal Banking audits of the Dayton Data Center.

Lead a team to develop a strategy for processing the Profile system in the multi-bank data center environment.• Launched new AP Banking Application - Profile®Anyware using a MUMPS database with UNIX OS processing on an IBM RS/6000 S80 and also planned the migration from other systems to this new solution.• Enabled a smooth migration of banks from legacy systems to Profile®Anyware by creating project plans, requirements documents and implementation strategy.• Supported the Glastonbury Data Center by assisting them to train employees to use Profile®Anyware by installing this solution on a Windows and SQL server for the N/T platform.

Led a team of developers to support and develop software and processes for the Autobank Oracle database and also led a team in the design, development and implementation of the Autobank operations automation project.• Greatly enhanced software release quality by developing installation scripts and processes.• Assisted with organization and planning of software releases for installation within the Data Center, Field Organization and customer sites.• Played a pivotal role in the successful launch of the Autobank operations automation project by leading creation of design plans, application coding, implementation strategy as well as all supporting project documentation.• Avoided negative impacts to customers by ensuring Y2K Certification and Testing for AUTOBANK and ufs.• Minimized disruption to daily business by helping customers develop migration plans from VRX to UNIX platform.• Successfully managed outside developers in the design, coding, testing and implantation of an OFX interface using the ufs UNIX account processing product.• Converted ufs account processing product from UNIX OS to N/T for use as the Autobank batch processing engine.• Verified Autobank and ufs software releases by developing and implementing automated test procedures.• Helped to establish software life cycle procedures for Autobank: source code control, problem tracking using STAR, and software release procedures.

Led a team of 10 ufs support and development professionals by determining project priorities, assigning resources, conducting annual reviews and managing key customer relationships.• Converted ufs account processing system from VRX operating system to run on NCR UNIX OS. • Led 3 analysts in the design and implementation of the project plan to migrate to the new platform.• Developed and implemented a detailed project plan for the migration of a $3 billion bank to the ufs UNIX product including hardware configuration, software development, training, and benchmarking plans.