Electronic Commerce Development / Support Manager
Managed a team of 10 development professionals for product implementations. Handled all phases of the product cycle, from initial product scoping, customer communication, requirements, design, standardization, development, code control, testing, customer implementation, project management, and customer support and reporting.• Acknowledged as a subject matter expert who excelled at managing large customer-oriented projects by designing development process flow, managing vendors, monitoring customer satisfaction and retention efforts, resolving problems and leading cost reduction initiatives.• Protected a $10 million annual revenue stream from one major account by supporting a multi-institution banking environment that processes over 30 million transactions per month - $1.7 billion in account transfers.• Selected to manage many large banking implementations and resourced with a $ 1million annual budget.• Assisted customers with cost savings initiatives by identifying processing streamlining opportunities.• Managed the comprehensive Support and Development of the NCR Internet Banking Application. • Ensured compliance with all FDIC, OCC and company audits and regulations and also served as Audit Coordinator for annual Federal Banking audits of the Dayton Data Center.