Rodger Johnson Email and Phone Number
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I am a highly dedicated, analytical, and solutions-driven professional with a passion and talent for evaluating and improving business systems and enhancing overall company performance. Bringing forth leadership, drive, and over 20+ years of progressive experience in developing, documenting, and delivering process innovations, systems integration, and compliance. An exceptional problem-solver and coordinator with the ability to quickly translate organizational vision and requirements into innovative initiatives. Recognized for project management, performance, exceeding goals, and generating new business through targeted project strategies.As a Systems Integration Advisor (NTT DATA), I am responsible for coordinating critical incident response and critical systems outage resolutions across multi-functional teams and data center locations. I support the customer with project planning and coordination of critical projects, including communication and coordination between team / towers across all time zones and testing & validation of scheduled IT changes.As an Asset Manager (Dell), I was responsible for all aspects of asset inventory documentation, determining the final disposition of aging assets, identifying cost savings opportunities, and advising account executives of yearly budget requirements for asset management support. I worked closely with third-party vendors in ITAD processes and compliance with customer contract expectations.As the Senior Systems Analyst (STRACON) in support of NAVAIR 4.5x SSP, I delivered strategic consultation services, provided technical writing services and review of final project documentation. Achieved a zero-discrepancy delivery to the government client during the product delivery phase. Team Lead (NAVMAR) for an airborne surveillance platform providing Intelligence, Surveillance, and Reconnaissance support for the U.S. and foreign military personnel on a forward-deployed location.As a Physical Security Manager (Perot Systems), I managed daily ops, performed security assessment reports, security plans, contingency plans, and disaster recovery plans. Successfully completed multiple SAS-70 audits performed by Deloitte and Touche and other auditing agencies.Proudly served in the US Navy!! (ET / NEC 1589) BS in Information Technology Management – Western Governors University, May 2021AS in Computer Science – Gateway Community CollegeProject Management Professional – Certificate, Apr. 2022 CompTIA A+ - Certificate, Feb. 2015 | MCSA 2012 R2 – Certificate, May 2015
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Customer Success ManagerConverge Technology Solutions Corp.Melissa, Tx, Us
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Customer Success ManagerConverge Technology Solutions Corp. Jan 2023 - Present -
Systems Adminstration AdviserNtt Data Services Jun 2016 - Feb 2023Plano, TexasSystems Administration Adviser | RemoteBased on client needs, I coordinate the installation of new server and switch hardware. Working with the client, I submit tickets to have their equipment racked in data centers across the country. I develop documentation to ensure that structured cabling is installed and connected to client devices. Using my experience and knowledge of data center operations, I submit request to the onsite data center technicians and work with them to troubleshoot and resolve customer connectivity issues and hardware faults. I track the progress of client projects by keeping extensive documentation of the project and what action items have been: completed, in progress or need attention. I work with data center staff to escalate critical issues, to ensure that the issue is resolved quickly and the client remains satisfied. My core job duties:- Install hardware and cabling for customer servers, switches and other networked devices- Attend Project Manager conference calls to coordinate the next steps needed to successfully complete the project- Provide cabling documentation to install CAT 6 copper cabling and fiber optic cabling for client devices- Request and coordinate access to NTT Data manged data centers for warranty support technicians- Assist with troubleshooting client hardware issues to a satisfactory resolution- Ensure that document is accurate and available for all projects that I have a part in -
Data Center OperationsDell Jun 2013 - Jul 2015Plano, TexasI provided end-to-end troubleshooting of physical hardware issues. Communicating with the customer to understand their issues, develop a plan to troubleshoot the issue and find a permanent solution. I enjoyed this position because it required me to multitask and think on the move.My core job duties:- Incident resolution: assist customers with resolving SEV incidents. Providing hands-on troubleshooting of Layer 1 physical faults.- Hardware Installation: configuring and resolving issues with physical hardware components.- Structured Cabling: Install CAT5/6 copper and fiber optic cabling.- Hardware installation: Install and connect servers, switches and other network devices. - Power: Audit and Ensure redundant power is connected to minimize customer data loss. Configure IP addresses for newly installed devices and setup for remote access by the System Admin. - Training: Write training documentation for training new team members. - Documentation: Use Remedy ticketing system to submit tickets and document work efforts in ticketing system. Add detailed documentation to tickets and ensure that the customer has been informed of ticket / job completion. -
Technical Writer | Sme (Navair 4.5X Ssp)Stracon Jul 2014 - Dec 2014Dallas/Fort Worth AreaTechnical Writer (SME) | Forth Worth, TXSupported NAVAIR 4.5x - Special Surveillance Programs (SSP) by applying my knowledge of the PGSS airborne surveillance platform to write and develop required technical document. I was recognized as the Technical Writing Team's, Subject Matter Expert (SME) for the technical documentation project.My core job duties:- Provide technical support to team members - Review all documentation developed by the team and suggest changes to ensure the highest level of technical accuracy and clarity- Review CAD drawings for accuracy and suggest changes if needed- Ensure that the document formatting met the Military Standard for technical documentation. (MIL-STD-38784) -
Instructor | Avionics Technician (Navair 4.5X Ssp)Navmar Applied Sciences Aug 2010 - Jun 2014Afghanistan | Yuma, AzLead Instructor | Curriculum Development - Leatherneck, Afghanistan. Instructor | Practical Scenario Development - Yuma, AZThe Coalition Training Center (CTC) trained approximately 3000 soldiers and officers in classroom and practical applications setting. During my time at the CTC, I became highly proficient in public speaking to large groups of military professionals by studying and becoming a subject matter expert (SME) in my field. The CTC instructor team developed engaging curriculum and relevant training documents by assessing the evolving use of a forward deployed airborne platform. We coordinated the visits of military clients and instructed them in best practices and capabilities of the surveillance system. We were responsible for managing and storing, sensitive training materials and videos that we created for our curriculum. My core job duties:- Curriculum development in a dynamic environment requiring on-the-spot changes to remain relevant- Work with other Instructors to come up with engaging and relevant training materials and practical simulations- Incorporate unique hands on training simulations, instructional video and informative and interactive classroom instruction- Periodic remote site visits to perform team and site evaluations to be incorporated into the training curriculum- Assessment of strategic tactical deployment of airborne observation platform and its application in the INTEL collect cycle- Assessment of airborne system capabilities and how to apply them to current information collection needs- Data mining of daily SITREPS, from deployed teams in the field, to apply the lessons learned from those reports to develop the most up-to date curriculum- Applying and updating curriculum to reflect current trends on the battlefield making our students fully aware of current trends and improving their situational awareness -
Regional Security ManagerDell Dec 2003 - Jun 2010Florence, KyAs Mid West Operations Manager at Dell Services, my responsibilities include the creation of Standard Operating Procedures, Crisis Management, Emergency Response, and the management of multiple project teams in areas of, associate protection, asset accountability, and budgetary awareness throughout my team.Developed a dynamic training program that insures up-to-date skills for my associates; By utilizing the standards set by the Commonwealth of Kentucky and Perot Systems Corporation, my teams were able to provide high quality, adaptable, reliable service using the detailed applications that we created.My core job duties were:- Daily operations of the Physical Security Team (scheduling, task assignments)- Conduct interviews of prospective Security Staff and make hiring recommendations- Oversee and manage access control of the facility / Data Center Floor- Coordinate and approve access of customer and visitors to the Florence Technology Center- Maintain up-to-date documentation, security logs, and SOPs- Successfully complete yearly security audits (SAS 70 & ISO 9000 audits)- Train the Physical Security Team in Access Control Systems, CCTV monitoring, First Aid, and all required standards laid out by the Commonwealth of Kentucky- Periodic security inspection of remote offices spaces in Bowling Green, KY and Nashville, TN to ensure that company resources and personnel were provided a safe, secure environment.
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Electronics Technician (Calibration - Nec 1589)Us Navy 1994 - 2002Point Loma, CaET-1589 Fleet Electronics Calibration (FECL) Technician:Shop supervisor for a US Navy Fleet calibration labratory at Fleet Combat Training Center (FCTCPAC) in Point Loma, CA. Completed ET "A" school in Great Lakes, IL and "C" school in Biloxi, MS. (NEC 1589 calibration and repair of test equipment)My core job duties were: - Calibration and repair of electronic test equipment (multimeters, oscilloscopes, signal generators)- Inventory management of equipment and resources- Management of shop personnel and work schedules- Certification of Calibration Lab to Navy’s Metrology and Calibration (METCAL) Program standards
Rodger Johnson Skills
Rodger Johnson Education Details
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Computer Systems Networking And Telecommunications
Frequently Asked Questions about Rodger Johnson
What company does Rodger Johnson work for?
Rodger Johnson works for Converge Technology Solutions Corp.
What is Rodger Johnson's role at the current company?
Rodger Johnson's current role is Customer Success Manager.
What is Rodger Johnson's email address?
Rodger Johnson's email address is ro****@****ata.com
What is Rodger Johnson's direct phone number?
Rodger Johnson's direct phone number is +121467*****
What schools did Rodger Johnson attend?
Rodger Johnson attended Western Governors University, Gateway Community And Technical College.
What are some of Rodger Johnson's interests?
Rodger Johnson has interest in Economic Empowerment, Politics, Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Arts And Culture.
What skills is Rodger Johnson known for?
Rodger Johnson has skills like Security Clearance, Dod, Military, Security, Military Operations, Physical Security, Troubleshooting, Training, Military Experience, Surveillance, Defense, Information Assurance.
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3chartertn.net, gmail.com, geowireless.net5 +142323XXXXX
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Rodger Johnson
Port Hueneme, Ca -
Rodger Johnson
A Respected, Committed, And Experienced Security Professional With 10 Years Of Experience In Leadership And 12 Years Of Experience In Protecting Personnel, Information, And Physical Assets.Woodbridge, Va1vaeit.com
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