• Dealing with incoming and outgoing correspondence.• Creating quotes from surveys and send out to customers.• Signing off surveys for windows and glass.• Data entry, retrieval and database maintenance.• Filing and archiving.• Creating and managing documents, spreadsheets.• Managing diaries for team members, scheduling meetings.• Speaking to customers and clients to answer queries and resolve issues.• Handling customer returns, price changes and discounts.• Maintaining an in-depth understanding of the company’s products or services to advise and make suitable recommendations to customers.• Processing sales transactions and operating the cash register.• receiving deliveries and liaising with suppliers.• sending correct orders.• using computer systems to update and track stock numbers.• Monitoring the stock levels regularly.• Ordering new stock when running low.• Key Holder.• Warehouse duties• Driving duties to include collecting and delivering stock.

• Management of logistics function including direct management of the team• Responsibility for transport plan generation, and planning, organization and control of the transport resources.• Delivery of smooth and efficient day to day running of the transport operation maximizing fleet & subcontract efficiencies.• Resolve problems concerning transportation, logistics systems, or customer issues in liaison with the other operational department leads.• Responsible for the correct staffing levels across the day and night shift operation. • Responsible for implementing new processes to the transport, import and export procedures to enhance better working practices.• Manage, coach and develop a high performing team• Support and advise customers on all international import / export requirements• Maintain HMRC records for CAA inspections.• Reporting on costs and maintaining low costs, with view to keeping to customer SLA’s. • Responsible for airline cut off times • Responsible for airline import storage charges.• Reasonable for account accuracy for customer billing and airline invoicing. • Investigation and facilitation of disciplinary issues.• Ensure practical day to day compliance to all standard Company policies, processes, procedures and systems.

• Leading the day team so they successfully hit set KPI’s and ensure the department runs smoothly• Managing a team of 8-20 people • Determine staffing levels and assign workload• Conduct daily performance dialog's with the day shift • Manage and update BI reports at the end of the shift • Measure and report the effectiveness of warehousing activities and employee’s performance• Oversee timekeeping, sickness, holiday coverage and staff development• Organize and maintain the storage area and Bonded Area• Work with my manager in a positive manner to ensure the smooth running of the warehouse • Assist all other departments with regards to customer queries and requests • Enrolled into the DHL supervisory program.• Appointed Radiation Protection Supervisor (RPS)• Maintain health and safety records attend health and safety meetings. • Carrie out stock checks for warehouse and transport consumables• Assist the project manager to reorganize the warehouse process to achieve better overall KPI results