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Rodger Ziya Email & Phone Number
National Customer Support Manager
at
Lite n' Easy
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
National Customer Support Manager
Location
Melbourne, Victoria, Australia
Company size
Who is Rodger Ziya? Overview
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Quick answer
Rodger Ziya is listed as National Customer Support Manager at Lite n' Easy, a company with 432 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Rodger Ziya.
Rodger Ziya previously worked as Workforce Optimisation Manager at Australian Unity and Performance & Capability Manager - Apia, Terri Scheer, CIl & Essentials at Suncorp Group. Rodger Ziya holds Batchelor Of Arts, Criminology And Social Policy from Victoria University Of Wellington.
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Lite n' Easy
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Profile bio
About Rodger Ziya
With over 10 years of experience in the general insurance industry, I am a skilled and passionate Workforce Optimisation Manager at Australian Unity, a leading provider of health, wealth, and living services. I hold an AgilePM® Foundation certification and have expertise in goal setting, customer relationship management, and manufacturing process improvement.In my current role, I manage the design and delivery of brand strategy and performance across multiple insurance brands, with a focus on improving financial outcomes, customer satisfaction, and staff capability. Some of my key achievements include: designing and delivering a new induction training program for contact centre specialists, publishing business insights to support performance uplift, and designing and managing a technical support hub to assist contact centre specialists with resolving customer queries. I have also successfully led workforce planning analysts, quality assurance programs, and dispute resolution teams in previous roles at Suncorp Group. I thrive on managing change, developing solutions, and working with all levels of stakeholders to deliver meaningful progress in the insurance brands I am involved with.
Listed skills include Stakeholder Management, Retail Banking, Operational Risk, Mortgage Lending, and 27 others.
Current workplace
Rodger Ziya's current company
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Lite N' Easy
15 roles
Rodger Ziya work experience
A career timeline built from the work history available for this profile.
Workforce Optimisation Manager
Performance & Capability Manager - Apia, Terri Scheer, Cil & Essentials
Operational support delivered to four insurance brands to deliver enhancements to performance in the key components of quality in customer service, telephony performance, marketing design and delivery and regular delivery of insights to support performance uplift.Key Achievements Include:Involvement in design of a new induction training program for contact.
Sep 2022 - Apr 2023
Performance And Productivity Manager - Shannons And Apia Insurance
Management of design and delivery of people, system and business metric performance enhancements to Shannons and Apia Personal Insurance brands.Key Achievements included:Design and delivery of KPI's for five insurance brands to support a focus on measuring staff relevant to delivery of customer service focussing on meeting primary and secondary needs of.
Sep 2021 - Oct 2022
Manager Workforce Management Specialist Contact Centres
Management of Workforce Management Planner analysts in forecasting call volumes, business impacts and staff budgets across Apia, CIL, Terri Scheer and Essentials insurance brands
Apr 2018 - Sep 2021
Manager - Workforce Management Aami Insurance, Gio Commercial Insurance,
Jul 2016 - Sep 2021
Customer Optimisation Specialist
Design and delivery of process and system enhancements to support Suncorp Contact Centres in the delivery of excellence in customer satisfaction and dispute resolution.
Apr 2015 - Jul 2016
Manager Home Claim Services
Management of 100 Home Claims Services Officers and 6 Team Leaders managing the processing and settlement of Natural Hazard Home claims for AAMI, GIO, Suncorp and Apia Brands.Key Achievements:All claims managed from settlement to closure in defined claim timeframes with over 90% of claims resolved to set company standard and external standards from.
Apr 2010 - Jan 2016
Advisor, Distribution Optimisation Team, Solutions Delivery
Operational lead for design and implementation of changes to business processes and structures for PI Contact Centres in Suncorp.
Aug 2012 - Jul 2015
Operations Manager
Management of Client Management Teams in end to end settlement of Personal Insurance Claims.
May 2010 - Aug 2012
Team Leader - Suncorp Dispute Resolution Department
Management of team of Dispute Resolution Experts in resolution of Personal Insurance complaints for Suncorp Commercial, Personal and Travel products.
Jul 2008 - Mar 2010
Project Specialist
Management of department projects relating to process improvement at Contact Centre level.
Jan 2008 - Jul 2008
Processing Unit Manager - Gio And Suncorp Insurance
Management of 40 Processing Specialists completing the connection of automatic payments to policies as well as completing customer requests to amend personal insurance policy details where required.
Sep 2002 - Jan 2008
Jun 1997 - Aug 2002
Crime Analyst - New Zealand Police Headquarters
New Zealand Police Headquarter
Delivery of insights relating to criminal trends occurring in Wellington New Zealand with proactive support for identification of causes to crimes reported and recommendation made to frontline Police on policing practises to minimise certain types of crime in the Wellington region.
Mar 1993 - Jun 1997
Team & coworkers
Colleagues at Lite n' Easy
Other employees you can reach at liteneasy.com.au. View company contacts for 432 employees →
GS
Gretchen Strauss
Colleague at Lite N' EasyMount Eliza, Victoria, Australia, Australia
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VP
Vishva Patel
Colleague at Lite N' EasyParramatta, New South Wales, Australia, Australia
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JH
Jesse Horsfall
Colleague at Lite N' EasyGreater Brisbane Area, Australia
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MR
Max Robins
Colleague at Lite N' EasyHilton, Western Australia, Australia, Australia
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TM
Tenisha Mckee
Colleague at Lite N' EasyGreater Brisbane Area, Australia
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MJ
Marina Jackson
Colleague at Lite N' EasyGreater Sydney Area, Australia
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JC
Jonah Crookall
Colleague at Lite N' EasySandgate, Queensland, Australia, Australia
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TS
Tara Stein
Colleague at Lite N' EasyJoyner, Queensland, Australia, Australia
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KM
Kim Muridge
Colleague at Lite N' EasyGreater Brisbane Area, Australia
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GS
Gretchen Strauss
Colleague at Lite N' EasyGreater Melbourne Area, Australia
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Gretchen Strauss
Colleague at Lite N' EasyMount Eliza, Victoria, Australia, Australia
View →
VP
Vishva Patel
Colleague at Lite N' EasyParramatta, New South Wales, Australia, Australia
View →
JH
Jesse Horsfall
Colleague at Lite N' EasyGreater Brisbane Area, Australia
View →
MR
Max Robins
Colleague at Lite N' EasyHilton, Western Australia, Australia, Australia
View →
TM
Tenisha Mckee
Colleague at Lite N' EasyGreater Brisbane Area, Australia
View →
MJ
Marina Jackson
Colleague at Lite N' EasyGreater Sydney Area, Australia
View →
JC
Jonah Crookall
Colleague at Lite N' EasySandgate, Queensland, Australia, Australia
View →
TS
Tara Stein
Colleague at Lite N' EasyJoyner, Queensland, Australia, Australia
View →
KM
Kim Muridge
Colleague at Lite N' EasyGreater Brisbane Area, Australia
View →
GS
Gretchen Strauss
Colleague at Lite N' EasyGreater Melbourne Area, Australia
View →
2 education records
Rodger Ziya education
Batchelor Of Arts, Criminology And Social Policy
Victoria University Of Wellington
Criminology
Rongotai College
FAQ
Frequently asked questions about Rodger Ziya
Quick answers generated from the profile data available on this page.
What company does Rodger Ziya work for?
Rodger Ziya works for Lite n' Easy.
What is Rodger Ziya's role at Lite n' Easy?
Rodger Ziya is listed as National Customer Support Manager at Lite n' Easy.
Where is Rodger Ziya based?
Rodger Ziya is based in Melbourne, Victoria, Australia while working with Lite n' Easy.
What companies has Rodger Ziya worked for?
Rodger Ziya has worked for Lite N' Easy, Australian Unity, Suncorp Group, Suncorp, and Commonwealth Bank Of Australia.
Who are Rodger Ziya's colleagues at Lite n' Easy?
Rodger Ziya's colleagues at Lite n' Easy include Gretchen Strauss, Vishva Patel, Jesse Horsfall, Max Robins, and Tenisha Mckee.
How can I contact Rodger Ziya?
You can use AeroLeads to view verified contact signals for Rodger Ziya at Lite n' Easy, including work email, phone, and LinkedIn data when available.
What schools did Rodger Ziya attend?
Rodger Ziya holds Batchelor Of Arts, Criminology And Social Policy from Victoria University Of Wellington.
What skills is Rodger Ziya known for?
Rodger Ziya is listed with skills including Stakeholder Management, Retail Banking, Operational Risk, Mortgage Lending, Project Planning, Project Management, Team Leadership, and Team Management.
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