• Leveraging the capabilities of teams in Product, Propositions & Pricing to ensure compelling offerings and multi-channel campaigns are presented to Vodafone customers• Leading the key business stakeholder, driving transformation in automated marketing. • Own the relationship with the Tele sales & Digital organisations, and the continual improvement of working practices between CVM, Digital and Sales. • Drive the delivery and prioritisation of all commercial CVM initiatives within the SOHO segment.• Produce and execute marketing messages across multiple channels (SMS, MMS, e-mail, OBC, push notification, DM). Manage and use internal and agency resources communications such as design and copy writing. • Track and report on the impact of all marketing communications driving best practice and commercial success across the team and wider department

• Manage the development of multi-touch point, multi-channel communications strategy, including in-app messaging, SMS and on-site messaging• Manage the day to day delivery and management of comms. Including scoping, budgeting, commercial planning and delivery.• Define and manage requirements to content teams, e-commerce, analytics and data as well as marketing team.• Deep dive customer, campaign and channel data in order to maximise existing campaigns efficiencies, and deliver new targeted campaigns.• Develop the annual strategy for BAU creative and activity as well as additional tactical campaigns.• Manage the partnership relationship for inlife CVM through a cross functional team, including direct planning with external vendors.• Lead cross-functional projects including managing and assessing workloads, judging and assessing risk as well as managing objectives and deadlines to ensure work is delivered on time and to a high standard.• Manage, support and inspire others within the team to proactively create new market leading communications and marketing plans.• Discover and leverage new capabilities with external agencies that allow us to use new tools to elevate our creative and communications to maximise profitability.• Build solid relationships across the business to deliver cross-functional projects, including with Digital, Brand, Propositions, Terminals and Devices team.• Budget management and reporting up to Head of / Director level.• Work in Agile and Scrum methodology• Extensive experience across Digital marketing.• Lead the consumer graduate team as a business point of contact to support 20+ graduates over a 2 year course• Manage the strategy and delivery of additional activities for graduates throughout their time on the course• Support with HR business persons’ to deliver required training and development in a stream specific manner

Responsible for:• Sky Glass• Sky VIP• Sky Zero• Proven Social Media and online marketing and campaign experience in B2C• Paid and Organic Social campaign experience across Linkedin, Meta/Facebook, Instagram, Twitter/X, TikTok• Experience of Sprinlkr, Google and Adobe analytics for accurate reporting and evaluation of campaign performance• Analytical skills utilising results and optimising campaigns both in campaign and post campaign• Influencing and communicating with range of stakeholders• Delivery and strategy of key product launches including Sky glass• Planning and Strategy support with wider business to Customer services and community support teams• Delivered engaging, award winning social media content across multiple platforms• Able to manage stakeholders up to Director level

Managing the strategy, sales performance and marketing of Consumer internet of things products through base management. This involves creating best in class marketing campaigns that aim to raise awareness of the category, ensure customers consider Vodafone as a network of choice and to ultimately convert to sales. This roles involves working in an Agile structure within a squad whilst also engaging in the wider business to achieve marking and commercial success. I use a wide range of technology to achieve this goal as well as marketing methods including Email, SMS and RCS.

Creating and driving leading communications to deliver on commercial targets utilising big data to inform decision making. Managing delivery from conception through to review for leading campaigns to drive the world of IoT to our active base and delighting our customers to drive positive sentiment and product consideration.

Creating Omni-channel marketing campaigns to drive consideration for IoT and conversion towards product targets. Working with markets to increase performance of the V by Vodafone product range in the UK market. Utilising digital, retail and base management to deliver on targets.

Launching best in class device launches in Vodafone UK across all channels.

-It’s a very varied role, from supporting and educating a customer on setting up/using their devices, to assist with technical queries, diagnosing and organising repair of faulty devices. -It’s as much about understanding the customer as it is about understanding the technology and how Vodafone customers use it. - Teaching and educating customers on how to set-up and use their devices, as well as enabling customers to self-help in the future. This is used to enable and maximise upselling and cross-selling.- Understanding of customer issues, identify root causes and solutions and explain them to the customer in a language they can understand and use.- Troubleshoot device software and hardware and escalate trends in device failures- Provide on-going training to the store team on devices, internet, data & resolution of basic technical issues.- Ensure customer retention through follow up after technical issues- Support the Store Operation and Store Manager on how to improve customer experience.- Ability to carry out management duties when required, including coaching. Ownership, drive, resilience and the ability to build strong and empathetic relationships with customers are the key qualities of a retail technical advisor.

I have worked closely in store with supporting new starters and I have successfully skilled myself in customer relationship management and customer resolutions.My main responsibilities as a sales advisor at Vodafone were dealing with face to face customers. I was responsible for hitting key KPIS to deliver commercial targets. Key additional responsibilities include assisting with opening and closing the store as well as handling phone calls made to the store.

During my time at Webhelp, I worked on the Sky campaign in telesales and retention. I worked on both value campaigns and customer loyalty. I worked in teams of 8 to 13 to deliver outstanding results in retention levels and customer satisfaction consistently. I took on additional roles including team briefings and one to one coaching using my skills to motivate and develop others.

Within this role I worked at Pride park stadium providing hospitality on the concourse through a leadership position. Duties included reporting to patch managers, achieving targets set for individual matches and being responsible for teams between 4 to 9 members. Additional tasks included admin work such as stock take, time sheets and appropriate health and safety forms.

At Michael wisher I worked as a hospitality agency staff member. Main roles taken in this position were working at vivid experience events at the Roundhouse Derby where I worked as a bar man and general assistant undertaking ad hoc work. I also began work as agency staff at Pridepark before becoming a member of staff for Delaware North Companies.