Rodhi Shafia Zaidan Email & Phone Number

- Assist Southeast Asia (SEA)-based clients in troubleshooting problems, diagnosing issues with software installation and applications, identifying sources of problems, and providing tailored solutions.- Collaborate in the creation of new software, working closely with software engineers and development teams to identify and address potential issues during the development stage, especially for projects involving SEA clients.- Analyze all aspects of software and proactively provide… Show more - Assist Southeast Asia (SEA)-based clients in troubleshooting problems, diagnosing issues with software installation and applications, identifying sources of problems, and providing tailored solutions.- Collaborate in the creation of new software, working closely with software engineers and development teams to identify and address potential issues during the development stage, especially for projects involving SEA clients.- Analyze all aspects of software and proactively provide suggestions throughout the development phase to prevent issues in the final product, with a focus on SEA project requirements.- Assess, prioritize, and resolve critical issues efficiently, keeping client satisfaction a top priority across the SEA region.- Resolve cases and provide regular updates to clients, ensuring clear communication and transparency, especially with our SEA-based clients.- Actively engage in the Knowledge Management process by creating, updating, and using support materials tailored for both local and SEA-based clients.- Guide clients to self-help resources, ensuring they are equipped with tools to resolve common issues independently.- Offer direct customer service and technical support through phone, email, and in-person interactions, delivering high-quality service for SEA-based clients.- Support clients by answering queries, locating information, and reviewing technical requirements specific to SEA projects.- Record and manage customer change requests and technical requirements to ensure alignment with project goals and client needs across the SEA region.- Document issues and solutions in troubleshooting guides, building a comprehensive knowledge base to support SEA clients in future needs. Show less

Jakarta, Indonesia

- Assist Singapore-based clients in troubleshooting problems, diagnosing issues with software installation and applications, identifying sources of problems, and providing targeted solutions.- Collaborate in the creation of new software, working closely with software engineers and development teams to identify and address potential issues in the development stage, especially for projects involving Singaporean clients.- Analyze all software aspects and provide proactive suggestions… Show more - Assist Singapore-based clients in troubleshooting problems, diagnosing issues with software installation and applications, identifying sources of problems, and providing targeted solutions.- Collaborate in the creation of new software, working closely with software engineers and development teams to identify and address potential issues in the development stage, especially for projects involving Singaporean clients.- Analyze all software aspects and provide proactive suggestions throughout the development phase to help avoid issues in the final product.- Assess, prioritize, and resolve critical issues efficiently, keeping client satisfaction a top priority.- Resolve cases and provide regular updates to clients, ensuring clear communication and transparency, especially with our Singaporean clients.- Actively engage in the Knowledge Management process by creating, updating, and using support materials tailored for both local and Singapore-based clients.- Guide clients to self-help resources and ensure they are equipped with the tools to resolve common issues independently.- Offer direct customer service and technical support through phone, email, and in-person interactions, focusing on providing high-quality service for Singapore-based clients.- Support clients by answering queries, locating information, and reviewing technical requirements specific to the Singapore project.- Record and manage customer change requests and technical requirements to ensure alignment with project goals and client needs.- Document issues and solutions in troubleshooting guides, creating a comprehensive knowledge base to aid Singaporean and other clients in future support needs. Show less

Pamijahan, West Java, Indonesia

- Developed and delivered courses on HTML, CSS, PHP, Kotlin, Bootstrap, Laravel, and Android development to students- Created lesson plans, assignments, and assessments that effectively covered course material and helped students build practical skills.- Provided individualized support to students and monitored their progress to ensure their success.- Kept up-to-date with the latest trends and technologies in web and mobile development, and incorporated them into the curriculum as… Show more - Developed and delivered courses on HTML, CSS, PHP, Kotlin, Bootstrap, Laravel, and Android development to students- Created lesson plans, assignments, and assessments that effectively covered course material and helped students build practical skills.- Provided individualized support to students and monitored their progress to ensure their success.- Kept up-to-date with the latest trends and technologies in web and mobile development, and incorporated them into the curriculum as appropriate.- Collaborated with colleagues and other stakeholders to improve the quality of instruction and enhance the learning experience for students. Show less

Bogor Regency, West Java, Indonesia

Mahasiswa, Teknik Komputer

College Student, Information Technology

Senior High School, Science