Rodica Munteanu Email & Phone Number

Galați, GL, RO

Bedfordshire, England, United Kingdom

With a steadfast commitment to excellence and a passion for delivering outstanding results, I've had the privilege of embarking on a remarkable journey at Denmanair. Over the past 4+ years, I've grown from a dedicated Junior Administrator to the role of Personal Assistant (PA) to the Managing Director.🌟 Professional Journey:My career at Denmanair began as.

Luton, United Kingdom

• I manage all aspects of Poker Room administration, including social media (Facebook and Twitter) accounts, web presence, and customer communications. I create a friendly atmosphere to attract and retain customers, and.
• My efforts in Social Media led to the branch achieving number status nationwide across 52 Grosvenor Casinos. Our sites act as a blueprint example for other areas to follow.
• I lead promotional campaigns to increase customer growth, including targeted customer emails, advertising through poker websites, and ordering posters.
• I supervise, train, and performance manage employees, direct work schedules, and produce performance reviews for Management.

Luton, United Kingdom

• As a Poker dealer, I delivered the highest standards of customer service to secure and retain loyal client base.
• I optimized customer enjoyment and ensured all clients were treated fairly.
• I led and managed various casino games, such as Texas Hold’em, Dealer’s Choice, etc.

Stevenage, United Kingdom

With a passion for helping customers find the perfect piece for their living spaces, I offered a wealth of expertise in sales strategies and an exceptional ability to manage administrative tasks seamlessly. I thrived in creating memorable shopping experiences, providing in-depth product knowledge, and maintaining meticulous records and order processing to.

Ferrara Area, Italy

• Working for the Immigration Service Centre, I delivered customer service and administrative excellence in multiple roles, including Data Entry, Intercultural Mediator, and Translator.
• I provided information and advice to foreign visitors on immigration issues, tourism, and citizenship.
• I completed documents (residence cards, permits, etc.) on the Ministry of Interior website.
• I assisted Romanian children with integration into Italian schools, translating and interpreting classroom information.

Ferrara Area, Italy

• As HR assistant, I delivered administrative support to the Aspasia Service Centre, which helps families with elderly/disabled relatives to access local services, provides assistance, and trains care workers.
• I processed and recorded applications in HR database.
• I assisted Italian and foreign citizens to apply for jobs as a Family Assistant.
• I worked with families to identify the best carer to meet their needs

Ferrara Area, Italy

• As a key member of the immigration office, I delivered services for the business across areas of Society and Rights, Education and Training, Inclusion and Work, and Care and Support.
• I advised and assisted foreign citizens on immigration issues.
• I translated documents from English-Italian and Italian-English.
• I processed, mailed, and archived immigration documents.

United States

• As acting supervisor, I oversaw casino activities, improved customer service, trained new employees, managed work schedules, and delivered performance management reports.
• I delivered exceptional customer service to cruise guests.
• I managed various casino games, and taught customers game rules.
• I was accountable for cashier duties, ensuring accurate box-counts and customer pay-outs.

Certificate Of Long Term University Studies, Romanian Laws And Constitution

Lead Your Team, Develop Your Team, Manage Your Team, Customer Obsessed, Grosvenor Develpment Plan 2

GDP2 supports the development of Supervisors/Team Leaders to a Head of Department role.

Intercultural Mediator Course, Mediator

Record of providing high-quality translation and interpreting services, information and advice to foreign visitors on immigration issues.

Diploma In Romanian & English Literature, Romanian And English Literature