As a Sales Specialist I am responsible for helping to drive sales performance and delivering exceptional customer service by engaging customers. The key is all about understanding the individual needs of the customer first before proposing a solution – offering the kind of service that results in complete customer satisfaction and achieves sales too.Key areas:Deliver exceptional levels of customer service through inspiring and engaging the customer.Achieving personal sales targets through exceptional service.Use effective questioning techniques to identify specific customer needs.Build and maintain positive working relationships with trade account customers.Advise customers on suitable products, identify and maximize sales opportunities.Resolve customer queries and complaints with professionalism and enthusiasm.Work as part of a team to maintain exceptional store standards of presentation, including merchandising & stock control.

To assist in all aspects of promoting the image of the company and all the brands that they hold. Responsible for coordinating the marketing and branding for the company, website, database management and liaising with head office based in Beckenham.

As a Customer Sales Advisor I am responsible for helping to drive sales performance and delivering exceptional customer service by engaging customers. The key is all about understanding the individual needs of the customer first before proposing a solution – offering the kind of service that results in complete customer satisfaction and achieves sales too.Key areas:Deliver exceptional levels of customer service through inspiring and engaging the customer.Achieving personal sales targets through exceptional service.Use effective questioning techniques to identify specific customer needs.Build and maintain positive working relationships with trade account customers.Advise customers on suitable products, identify and maximize sales opportunities.Resolve customer queries and complaints with professionalism and enthusiasm.Work as part of a team to maintain exceptional store standards of presentation, including merchandising & stock control.

This is a label manufacturing and distribution company. I joined their staff as a Production Assistant and I am now Production Manager as well as Graphics Manager in charge of all the promotional material required. I have also contributed in designing and producing their brochure, taking an active role in updating the Website using their content management system as well as automotive labels for BMW through this company.

This is a promotional gifts company and I joined their staff as a Graphics Assistant and have worked my way to now manage the Graphics Department. I originally worked here during my 3rd year at university and when I finished my course they called me back to offer me a place back on the team. I have to work within a 24hr time frame to get samples and orders proofed and sent out to customers or back to the relevant department. It is important to work closely with the other departments so we all help achieve the same goals.