Rodion Raidenko Email & Phone Number

Limassol, Cyprus

- Manage Incident Management Lifecycle: Oversee the end-to-end incident management lifecycle, including severity determination and triage based on business impact and technical complexity.- Coordinate Fix Deployment: Collaborate with various IT departments to deploy necessary fixes or patches to resolve incidents.- Enhance Process Efficiency: Improve the efficiency and effectiveness of the incident management process through automation, enhanced runbooks, comprehensive metrics, and… Show more - Manage Incident Management Lifecycle: Oversee the end-to-end incident management lifecycle, including severity determination and triage based on business impact and technical complexity.- Coordinate Fix Deployment: Collaborate with various IT departments to deploy necessary fixes or patches to resolve incidents.- Enhance Process Efficiency: Improve the efficiency and effectiveness of the incident management process through automation, enhanced runbooks, comprehensive metrics, and well-defined response plans.- Lead Major Incident Resolution: Lead war rooms or major incident conference calls to ensure efficient resolution of major incidents and drive post-incident reviews for continuous improvement.- Reactive Problem Management: provide post-incident problem management processes to address root causes and prevent recurrence, ensuring corrective actions are tracked and completed.- Stakeholder Communication: Provide clear and accurate communication to senior management and business stakeholders during incidents.- Policy and Procedure Review: Review and update incident management policies and procedures to align with best practices and workflows, ensuring documentation accuracy and relevance.- Develop Automated Tools: Create automated tools using ChatGPT to streamline incident management processes, reducing time and resource overhead for the team.- Conduct Training Sessions: Conduct training sessions for the company to educate employees on incident prevention.- Manage On-Call Rotations: Plan and manage team on-call rotations, ensuring adequate coverage and availability to respond promptly to incidents 24/7 Show less

Limassol, Cyprus

- Develop Incident Management Team: Establish and develop the newly created incident management team using ITIL best practices, ensuring alignment with organizational goals and standards.- Incident Management Oversight: Oversee and drive all Incident Management activities, including the resolution of major incidents. Manage incidents throughout the incident management lifecycle to ensure timely and effective resolution.- Incident Triage and Severity Determination: Assess and triage the… Show more - Develop Incident Management Team: Establish and develop the newly created incident management team using ITIL best practices, ensuring alignment with organizational goals and standards.- Incident Management Oversight: Oversee and drive all Incident Management activities, including the resolution of major incidents. Manage incidents throughout the incident management lifecycle to ensure timely and effective resolution.- Incident Triage and Severity Determination: Assess and triage the severity of incidents by considering both business impact and technical complexity to prioritize response efforts effectively.- Coordination with IT Departments: Liaise with IT departments such as Release, Problem Management, and Engineering to coordinate the deployment of necessary fixes or patches to resolve incidents.- Process Efficiency and Improvement: Enhance the efficiency and effectiveness of the incident management process through automation, improved runbooks, comprehensive metrics, and well-defined response plans.- Major Incident Management: Chair war rooms or major incident conference calls to ensure they operate at full efficiency, driving effective resolution of major incidents.- Post-Incident Problem Management: Implement and manage post-incident problem management processes to address root causes and prevent recurrence, ensuring corrective actions are tracked and completed.- Communication During Incidents: Deliver clear, concise, and accurate communication to senior management and business stakeholders during incidents to keep all parties informed and aligned.- Post-Incident Reviews and Continuous Improvement: Conduct major incident reviews to provide feedback on service restoration efforts, identify lessons learned, and recommend actions for continuous improvement.- Root Cause Analysis (RCA): Perform detailed Root Cause Analysis for major incidents, identifying underlying issues and contributing factors. Show less

Poland

- Operational and Escalation Support: Act as the main point of contact for operational and escalation support for major and high-severity incidents.- Incident Management: Manage operational issues with high-severity cases within ITIL Incident Management.- Stakeholder Communication: Provide internal and external executive-level updates to all stakeholders.- SLA/SLO Management: Ensure that customer agreements (SLO/SLA/commitments) are timely met.- Engineer Progress Monitoring:… Show more - Operational and Escalation Support: Act as the main point of contact for operational and escalation support for major and high-severity incidents.- Incident Management: Manage operational issues with high-severity cases within ITIL Incident Management.- Stakeholder Communication: Provide internal and external executive-level updates to all stakeholders.- SLA/SLO Management: Ensure that customer agreements (SLO/SLA/commitments) are timely met.- Engineer Progress Monitoring: Monitor the engineers' working progress to ensure high-touch support.- Customer Feedback: Monitor case progress to ensure regular feedback to the customer.- Follow-Up on Performance Gaps: Follow up with Cisco support, development, and logistic teams, and with customer representatives on identified gaps to help ensure improved performance.- RMA Management: Monitor Return Material Authorization (RMA) on-time delivery and provide needed approvals.- Root Cause and Operational Analysis: Coordinate root cause and operational analysis. Show less

Cracow, Małopolskie, Poland

- Customer Due Diligence (CDD) / Know Your Customer (KYC) Activities: Deliver end-to-end CDD/KYC activities related to partner's identity and payment details.- Documentation Review: Review documentation and search for business information using Uber tools and external sources.- Information Verification: Review information related to partner's identity, payment details, and other relevant information to complete the verification process.- Critical Issue Resolution: Resolve critical… Show more - Customer Due Diligence (CDD) / Know Your Customer (KYC) Activities: Deliver end-to-end CDD/KYC activities related to partner's identity and payment details.- Documentation Review: Review documentation and search for business information using Uber tools and external sources.- Information Verification: Review information related to partner's identity, payment details, and other relevant information to complete the verification process.- Critical Issue Resolution: Resolve critical issues by liaising with Uber stakeholders and completing enhanced processing of partners based on additional input.- Partner Remediation Support: Support the partner's remediation process in collaboration with internal partners, providing necessary insights and supervising the progress.- Process and Tool Improvement: Identify processes and tools improvement opportunities. Show less

Cracow, Lesser Poland District, Poland

- Launch of Uber Freight in Europe: Successfully launched Uber Freight in Europe. - Market Research: Conducted market research for Uber Freight’s payment method.- Carrier Onboarding: Onboarded over 10% of Uber Freight EMEA carriers using Salesforce, BOX, and Zendesk.- POD Recovery Process: Created Proof of Delivery (POD) recovery processes and workflows for community operations (CommOps) in collaboration with the payment team in Amsterdam.- Point of Contact: Served as the main… Show more - Launch of Uber Freight in Europe: Successfully launched Uber Freight in Europe. - Market Research: Conducted market research for Uber Freight’s payment method.- Carrier Onboarding: Onboarded over 10% of Uber Freight EMEA carriers using Salesforce, BOX, and Zendesk.- POD Recovery Process: Created Proof of Delivery (POD) recovery processes and workflows for community operations (CommOps) in collaboration with the payment team in Amsterdam.- Point of Contact: Served as the main point of contact for onboarding and POD recovery processes. Show less

Kraków Area, Poland

- Daily Security Price Audits: Perform daily audits of security prices to ensure accuracy and compliance.- Vendor Coordination: Coordinate with various pricing vendors to confirm prices.- Price Research: Research correct prices using various reference sources such as Bloomberg, Reuters, and FTID.- Daily Pricing Activities: Perform daily pricing activities in accordance with client Price Source Authorizations, including pricing of equities, fixed-income securities, and various types… Show more - Daily Security Price Audits: Perform daily audits of security prices to ensure accuracy and compliance.- Vendor Coordination: Coordinate with various pricing vendors to confirm prices.- Price Research: Research correct prices using various reference sources such as Bloomberg, Reuters, and FTID.- Daily Pricing Activities: Perform daily pricing activities in accordance with client Price Source Authorizations, including pricing of equities, fixed-income securities, and various types of derivative instruments.- Supervision and Training: Supervise and train new employees to ensure they are proficient in their roles. Show less

Master'S Degree, International Economic Relations

Master'S Degree, International Economic Relations

Erasmus+ studies

Bachelor'S Degree, Ekonomia Biznesu Międzynarodowego