Rod Morgan Email & Phone Number

19/259 Queen Street, Brisbane City

I am responsible for providing lending support to Relationship Managers within Business and Private Bank to deliver exceptional customer service. In my role I have direct accountability for time to decision for each lending transaction that I work on. Using my lending skills to prepare high quality credit submissions whilst ensuring that the bank and customers are kept safe by focusing on input quality and file compliance.* Contribute to strategic decisions to improve productivity, compliance and net promoter score* Partner with bankers to create and prepare business and consumer lending submissions, including obtaining and collating information directly from customers* Perform credit analysis, financial modelling and interpretation of customers financial information* Ensure compliance by engaging the necessary internal and external contacts and adhering to internal operating policies and procedures, bank standards and external legislation* Drive and support the portfolio management process including covenant monitoring, ERS excesses and credit excesses management

18 Southgate Avenue, Cannon Hill

This role involves completing business lending submissions and making sure they are 100% compliant and ready for review and approval. This involves the preparation of a credit memorandum, financial analysis and debt servicing and ensuring all details are accurately recorded in the Banks computer systems.* Completing key components of the credit memorandum for existing and new to bank transactions via credit analysis, financial analysis, appication of industry knowledge, internal policy requirements and decision tools* Analysing customer's financial information such as financial statements and tax returns to determine willingness and capacity to repay loans* Research of clients background and relationship with related lending parties and analyse factors which will impact their future growth and success* Ensuring all activities are completed accurately and in line with relevant process, policy and compliance standards including performing a quality and completeness check of the input provided by Bankers* Assessing customer credit risk and completing submissions for lending including mortgage processing increases, renewals and churns for approval by Delegated Commitment Authority (DCA) holder

22/100 Creek Street, Brisbane City

In this role I was supporting 3 business managers and their portfolio of clients with commercial lending needs between $5 Million- $20 Million. This valuable assistance allows the Business Banking Manager to focus on growing revenue through the development of new and existing relationships. The associate is often the first point of contact for clients so a high quality and efficient service is required to build trust and long term loyalty.* Responsible for managing a portfolio of business clients from a wide range of industries to ensure all of their financial needs are met, from working capital to debt funding* Manage close relationships and maintain continual contact with existing lending groups and new to bank clients in order to develop strong relationships and plan for any future opportunities. * Provide efficient service and tailored solutions to clients day to day banking needs including term deposits, foreign currency trading, International transfers and loan drawdowns.* Referring business to a range of NAB specialists for transactional solutions, equipment finance, margin lending, trade and invoice finance, financial planning and superannuation* Ownership of a portfolios compliance metrics including product renewals, customer ratings, outstanding covenants and system maintenance * In depth understanding of risk control procedures within business banking and knowledge of different industry changes and government legislation

18 Southgate Avenue, Cannon Hill

I worked at NAB's Mortgage Services building, in the application approvals team. In this role I provided credit recommendations to approve, refer or decline home loan applications on various individual files (including self employed, construction loans and complex securities).* Liaise with internal customers and external service providers, ensuring that instructions, enquiries and queries are acted on efficiently and effectively, seeking to maintain effective working relationships at all times* Display organizational skills and the ability to manage multiple tasks concurrently* Seek opportunities to improve personal performance and contribution which leads to exceeding customer expectations and achievement of business goals * Process the allocated workload within the area of operation, effeciently, accurately and within the time frame and standards set out in service level agreements, service standards and performance targets, utilising various systems as required

Brisbane West Branch Network

I obtained my Australian Financial Services Licence, meaning I can provide advice on Tier 2 banking products as well as open accounts and process credit card applications. I have unsecured lending authority and can also quote and sell travel, car, home and contents insurance.* Support branch development initiatives to achieve revenue growth and maintain high customer satisfaction levels* Identify opportunities and perform sales activities by proactively communicating products and services* Resolve issues, address disputes and concerns. Demonstrate diplomatic ability to effectively handle difficult and sensitive situations* Provide professional and ethical behaviour by ensuring compliance with external legislation and internal operating policies and procedures

Little Cribb Street, Milton

* Procure customers to acquire Telstra products and retain existing customers trying to end or swap their business relationship* Act fairly and reasonably in dealings with customers to provide a high standard of service which contributes to brand loyalty and positive reputation

24/288 Edward Street, Brisbane City

* Design and implement various strategies and practices to source candidates and match them with role specific criteria* End to end management of the process from brief taking assignments and advertising through to interviews and final offer negotiations* Liaise with internal human resource departments and top level management to ascertain current and future needs and to develop position requirements

Professional Banking Fundamentals, Career Qualified In Banking, Distinction

Activities and Societies: FINSIA- The Financial Services Institute of Australasia 1. The Business of Banking and the Economic Environment.

Double Bachelor Degree, Bachelor Of Business Management And Bachelor Of Arts

Activities and Societies: Marketing and Human Resource Management - Media Relations and Film and Television Studies The University.

Junior And Senior Level Exit Certificates, Op And Qcs Score Attained

Activities and Societies: English, Maths B, Chemistry, Economics, Geography, History Ipswich Grammar School (IGS), founded in 1863 was.