Rodna Epley Email & Phone Number

Oklahoma City, Oklahoma, United States

Love’s Corporate - Bldg 50

Oklahoma City, Oklahoma Area

❏ Provided billing software support to small and moderate-sized telecommunications companies for local, long-distance, and bundled products❏ Performed multiple billing runs simultaneously for generation of customer invoices and reports, from receipt of initial DATA file to release of completed billing to customer.❏ Wrote basic SQL and FoxPro queries for custom reporting; referred complex customer inquiries and requests for software updates to developers ❏ Imported telecom call detail records from carriers and customer for rating purposes during billing runs❏ Used FTP servers for file sharing❏ Entered, validated, and updated customer accounts, contracts, and changes to product pricing and tariff/rate updates, ensuring compliance with all terms and conditions❏ Performed risk assessments and routine audits pertaining to customer invoices and reports, reporting any inconsistencies or possible problems to customer, then obtaining customer final approval to proceed with billing to completion.❏ Printed customer invoices who were setup with a direct mail option and coordinated pickup of invoices with a mailing company.❏ Created quartering backups for all billing runs and daily backups for individual billing runs

Oklahoma City, Oklahoma Area

❏ Expert level primary point-of-contact and order manager at a Center of Excellence supporting Fortune 500 voice telecom accounts which involved end-to-end install, change, and disconnect orders and projects❏ Input voice orders, tracked progress, escalated at critical points to move orders forward to the next phase, collaborated with cross-functional teams and customers to ensure timely installs and service activation.❏ Spearheaded complex research, investigation, and cleanup efforts of post-activation billing orders to ensure revenue recognition and accuracy of billing for customers. Won a presidential award in this area which involved assisting a co-worker on a nationwide billing project that resulted in maintaining a high-profile customer’s respect, and increase in company productivity❏ Gathered, planned and organized data into concise, relevant excel reports for customer and cross-functional teams, and provided status via conference and webinar calls.❏ Communicated professionally with multiple departments, hosted conference calls for customer and project teams, complied pertinent information, discussed technical requirements, negotiated and scheduled service activation dates, provided status updates, and developed contingency plans where needed.❏ Anticipated potential at-risk situations for project's cycle times and target completion dates❏ Acted as backup escalation manager assisting order specialists in moving stalled orders forward in a timely manner through predetermined guidelines and escalation procedures❏ Provided subject matter expertise, mentoring, coaching, and training to domestic and international employees. Involved international travel.❏ Trained, mentored, and coached other employees, typically one-on-one, in a small group or virtual❏ Maintained excellent documentation of all pertinent records, conversations, transactions, emails, documents, etc., throughout the life-cycle of an order, project, or billing run for dedicated accounts.

Master Of Arts - Ma, Theology/Theological Studies, 4.0

Accounting And Finance Management, 3.67

Competed 21 hours toward Master’s Degree

Bachelor Of Science - Bs, Biblical Leadership

President’s Honor Roll; Dean’s Honor Roll