Demonstrate technical proficiency to systematically troubleshoot and resolve complex issues for optimal functionality of IT systems. Leverage project management skills to set timelines, control budgets, and optimize resource allocation, resulting in streamlined operations and cost-effective solutions. Retain regulatory compliance and minimize risks by implementing rigorous safety measures. Lead and motivate cohesive team to foster collaborative work environment for successful project… Show more Demonstrate technical proficiency to systematically troubleshoot and resolve complex issues for optimal functionality of IT systems. Leverage project management skills to set timelines, control budgets, and optimize resource allocation, resulting in streamlined operations and cost-effective solutions. Retain regulatory compliance and minimize risks by implementing rigorous safety measures. Lead and motivate cohesive team to foster collaborative work environment for successful project outcomes.● Ensured secure operational practices by championing implementation of safety and risk management strategies.● Managed client and contractor engagement effectively to build strong networks and relationships.• Create and manage accounts in Active Directory; adding, modifying, and coordinating migration of user accounts, and set up clients to outlook/ Exchange server.• Provided Tier 1 support to non-technical internal users through desk side support services• Created Help Desk Tickets, troubleshot and resolved desktop issues• Offered new customers training to reduce frustration and improve customer satisfaction• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Determined hardware and network system issues using proactive troubleshooting techniques• Answered questions and provided information to customers about new software or hardware.• Prepared new Computers and mobile devices according to internal policies on standardized softwareand security deployments• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Documented all transactions and support interactions in system for future reference and addition toknowledge base situations.• Responsive for inventory management of IT Hardware and maintenance of help desk software Show less

Implemented Remote Desktop Protocol (RDP) for seamless remote access. Streamlined printer support procedures to improve printing capabilities and user satisfaction. Executed precision in active directory user management for accurate user profiles and access controls. Oversaw database management and training system processes for data accuracy and system effectiveness.● Boosted system performance by building, executing, and administering virtual machines.● Contributed to operational… Show more Implemented Remote Desktop Protocol (RDP) for seamless remote access. Streamlined printer support procedures to improve printing capabilities and user satisfaction. Executed precision in active directory user management for accurate user profiles and access controls. Oversaw database management and training system processes for data accuracy and system effectiveness.● Boosted system performance by building, executing, and administering virtual machines.● Contributed to operational excellence and enhanced force protection measures by prioritizing security protocols.● Applied tier I and level II troubleshooting techniques to address network issues promptly, resulting in reducing trouble ticketresolution time.• Oversaw daily operations to ensure high levels of productivity• Responsible for imaging of desktops and laptops using SCCM 2016• Maintenance desktops, printer, scanner and phones• Be on-call 24 hours day two weeks per month to answer off-hour calls and emails• Answer help desk phones calls/emails and resolve issues in timely manner• Design, Support and maintain Windows Server 2016, Active Directory, DNS, DHCP, and Group policies, including auditing and problems diagnosingTechnical Operations Specialist, United States Army, Fort Stewart, GA• Used Direct Critical Incident Management process as needed• Monitored system alerts to ensure action is taken on critical alerts and systems failures• Participated in weekly team meetings to discuss up coming projects and issues Show less

• Enforced federal, state, military, criminal, traffic, and local laws for crime prevention, force protection, and anti-terrorism. Conducted patrol and surveillance to regulate base activity and arrests. Responded to emergencies and initiated trained medical support during crises.• Documented events and prepared detailed reports. Provided support in legal proceedings, including testifying in court. Functioned as a gate guard and access control point, responsible for securing gates and… Show more • Enforced federal, state, military, criminal, traffic, and local laws for crime prevention, force protection, and anti-terrorism. Conducted patrol and surveillance to regulate base activity and arrests. Responded to emergencies and initiated trained medical support during crises.• Documented events and prepared detailed reports. Provided support in legal proceedings, including testifying in court. Functioned as a gate guard and access control point, responsible for securing gates and controlling access points.• Served as a team leader overseeing the training of new soldiers. Provided mentorship and counseling on law enforcement, performance standards, and regulations. Role-modeled effective communication and teamwork amongst subordinates. Show less