Source, recruit, and hire insurance professionals for a variety of different insurance companies.

Achieved staffing objectives by sourcing, evaluating, and placing candidates in the role of Customer Care Associate in a high volume call center for Sprint.•Conducted high-volume recruiting presentations to attract top customer service professionals•Reduced attrition rate 20% by hiring better quality applicants•Hosted or attended weekly job fairs and hiring events•Utilized Applicant Tracing System (ATS), Taleo, to track applicants’ status through every step of the hiring process.

Administered benefits to HCA employees throughout North America in a call center environment•Communicated with employees to ensure thorough understanding of benefits.•Enrolled eligible employees into a plan that will best suit the needs of them and/or their families.•Assisted employees with changing plans and/or plan details during a qualified life event.•Reviewed wellness programs with employees in an effort to minimize expenses.

Maintained sole accountability for the effective and efficient staffing of multiple private duty cases throughout Tennessee with LPN’s and CNA’s. Increased the state-wide pool of nurses and aides more than 50% over a 6-month period while submitting better quality applicants to field staff supervisors.• Improved efficiency of the hiring process by redrafting both the telephone prescreening and the face-to-face interview forms.• Successfully attracted applicants from job fairs locally and throughout Tennessee.• Accessed info from Applicant Tracking System (ATS), iapplicants, contacted potential candidates, and keyed info into secondary ATS, Prospera.• Extended contingent job offer to candidates pending drug screen and background check.• Conducted drug screens on likely candidates and requested processing of files and criminal history from Verified Credentials.

Contributed to additional company bottom-line revenues by aggressively recruiting 100+ employees at Genco for holiday season, 2010.• Sourced, screened, interviewed, and hired skilled employees to refurbish Dell computers.• Routinely hosted job fairs at local career center. • Conducted new-hire orientations for employees.• Coached, counseled, and replaced employees as necessary for poor performance and/or attendance.• Matched skills from qualified employees with job orders issued by Teammate Services (HR).

Worked closely with Regional Director in securing multiple clients by staffing shifts and preparing requests for proposal (RFP) in the Nashville area and throughout the U.S.• Increased regional revenue 20-30% during first year by staffing additional nurses and nurse aides for new and existing clients.• Corresponded with clients and field staff to effectively match clients’ needs with PRN staff availability.• Recruited, credentialed, and hired PRN staff (i.e. RNs, LPNs, CNAs and Allied Healthcare). • Conducted weekly visits to client sites to build rapport and expand business opportunity.• Prepared weekly status report for Regional Director on staffing trends at all client facilities.

Effectively partnered with Branch Managers, fellow staffers, and clients to merge local offices of 2 major medical staffing companies (MSN and Intellistaff). • Recruited, credentialed, and placed all PRN staff.• Marketed business to prospective new clients.• Contacted assigned clients on a daily basis to evaluate needs for RNs, LPNs, CNAs.• Regularly apprised clients with status report on filling of open needs.• Phoned field employees to obtain availability to work.

Worked a variety of temporary assignments, many related to Human Resourses / Recruiting, while selling real estate part time. Successfully completed all assignments; relocated to Nashville during this time. • HR Assistant for Randstad at Rhodes College • Interim HR Manager for Adecco at Air Serv • Receptionist for Randstad at WKNO • Prescription Drug Plan (Medicare) Specialist for Manpower at Sitel (call center)• Administrative Assistant for Randstad at Auto-Chlor System

Prior to the mortgage collapse of 2008, I dabbled in real estate and sold a few homes, simultaneously working a number of temporary job assignments.

Acted as primary liaison between Cingular Wireless (now AT&T) and 300 temporary employees, including overseeing business and financial operations and performing a variety of proactive recruiting and human resources functions.• Conducted all new hire orientations at largest client facility, Cingular Wireless.• Reduced employee turnover at Cingular, as well as numerous other client locations.• Provided several client reports by exporting data from company software into Excel spreadsheet. • Serviced client markets outside the Tennessee region for Union Planters (now Regions) Administrative Center by establishing partnership with secondary vendors.• Prospected new clients to maximize business presence in the Memphis market.