Managed the Acquisition and Divestiture Security Program. Worked with entities being acquired and all technical teams to identify and mitigate endpoint and network/infrastructure risks both prior to establishing network connectivity and within a controlled environment following initial connectivity. Divestitures were managed to ensure all user access, endpoints, and network connectivity were securely limited at the time of divestiture, and then separated following close-out periods with subsequent monitoring to ensure no outliers remained.• Conducted Due Diligence and Current State Assessments of acquisitions and joint ventures to establish security postures, identify security risks, implement connectivity recommendations, and estimate conversion costs.• Developed and managed acquisition and joint venture Remediation Plans throughout remediation lifecycles, ensuring completed transitions to Tenet Security Standards.• Supported divestiture activities throughout lifecycles to ensure program compliance, location readiness, and secure and complete cutovers occurred upon separations.• Developed program reporting to track and communicate program activities throughout each transition.• Provided program estimates (Budgeting and Operational Requirements) for acquisitions and new build/opening locations.• Maintained currency of program budget, tools, and archives and compliance of all activities with Security Standards.Key Accomplishments• On-boarded 5 acquisitions and joint ventures; separated 11 divestitures.• Earned HealthCare Information Security and Privacy Practitioner certification.

Scope expanded to include the Acquisition and Divestiture Security, Security Awareness and Communications, Product Security, and Standards and Governance Programs. Managed the delivery and continuous development of each program and supporting teams.Security Awareness and Communications Program• Conducted phishing and spear-phishing campaigns with training assignments for failures.• Developed and deployed Annual Awareness, New Hire, ‘Repeat Clicker,’ and Manager training.• Developed and delivered monthly newsletters and quarterly posters and screensavers• Planned and managed Annual Security Awareness Events at all hospitals.• Developed and delivered Security communications.Product Security Program• Identified and tracked technology products and vendors, IT ownership, regulatory requirements, and reporting and audit tracking.• Developed SalesForce database for tracking, reporting, and program compliance.Standards and Governance Program• Developed, implemented, and provided governance in support of Information Security policies, procedures, and standards.• Maintained reviews and updates to ensure currency of all policies, procedures, and standards.• Identified gaps in Cybersecurity operational activities and worked with respective team leaders to implement processes to satisfy compliance requirements.Key AccomplishmentsProduct Security Program• Delivered all Security Awareness and Communication compliance and program requirements.• Supported on-going program and database development and expanded awareness and data utilization.• Ensured currency, revisions, and updates of all policies, procedures, and standards.

Built and led Project Management team delivering IT and operational initiatives supporting Outpatient Services ambulatory centers (Ambulatory Surgery Centers, Independent Diagnostic Testing Facilities, and Imaging Centers) and Outpatient Services Operations.• Developed a methodology for project delivery, reporting, and quality management.• Hired, trained, and managed a team of Project Managers.• Managed delivery of operational projects crossing multiple business lines; managed vendor relationships and served as single point of escalation for all business owners.

• Managed deployments of new applications and upgrades to existing applications.• Defined project requirements, established project scopes, and obtained sponsor approvals.• Developed and managed project teams and budgets.• Created and managed project schedules.• Conducted team meetings and documented outcomes; communicated project statuses to stakeholders.• Provided application support for a suite of internally hosted and vendor supported departmental and enterprise applications.

• Managed a portfolio of enterprise projects affecting corporate systems requiring leadership of multiple, simultaneous initiatives.• Led and supported all phases of project management including scope definition, project scheduling, resourcing, risk and issue management, vendor relationships and participation, RFP management, communications, and status reporting.• Participated in development of IT governance processes: demand management, project prioritization, review and approval workflow, resource allocation, project prioritization, and project status reporting.• Managed implementation of ADP payroll system within Perot Systems’ India business unit.• Managed selection and funding approval for Enterprise Dashboard Reporting Solution.

• Assumed leadership of Data Center and Support Services resulting from an organizational IT separation.• Restructured teams to support a centralized remote organization leveraging existing resources, reducing headcount and establishing delivery SLAs.• Improved team performance and client satisfaction levels over a three-year period.• Established team operational policies and procedures and defined process standards.• Implemented Remedy problem and change management tool for the business entity.• Managed 24/7 operational environment, IT budget, IT initiatives, IT procurement, and records retention.

Managed a team responsible for internal business owner relationships, new business processes, project management, knowledge management, and data warehousing. Business Area Representative (Project Manager) for Human Resources organization ensuring delivery of IT project initiatives. Administered and led re-engineering of Perot Systems internal Project Prioritization Database supporting demand management process.

Established operational policies and procedures of the Account Support Center. Provided application, hardware, and network support to approximately 500 PeopleSoft clients. Led a team of 3 associates providing client support. Performed installation and support of PeopleSoft on local and remote client desktops, provided applications support including user training, and built process documentation. Managed overall support center productivity, defined service level agreements, and reported on performance metrics.

Managed team providing incident and change management support to internal associates and client accounts. Set team direction, defined policies and procedures, managed enhancements to problem incident and change management application, facilitated new account implementations, and reported performance metrics.

Led development and operations of the Tenet Service Desk during the outsourcing transition to Perot Systems. Oversaw daily Service Desk operations, defined operational policies and procedures, and negotiated service level agreements. Built and led a team of 12 associates providing 24/7 Data Center support to 50+ acute healthcare facilities. Transitioned from Tenet Healthcare Corporation to Perot Systems during account migration.

Managed daily operational activities of the Field Services department providing support of 52 financial, clinical, and enterprise applications to 46 acute healthcare facilities and the corporate environment with a team of 12 resources. Assured departmental performance met established service level agreements, identified operational deficiencies and resultant policy and procedural enhancements to improve the levels of services provided. Served as Information Systems department liaison to facility and corporate client base to evaluate and enhance support procedures.