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Extensive experience in high stakes troubleshooting for influential clients. My time is dedicated to offering complex technical solutions to businesses that need answers immediately. I combine technical acumen with refined problem solving to deliver the highest level of service to my customers. Experience in training clients, demoing features and providing technical solutions for large-scale environments.Specialties: I have more than 10 years of post sales customer facing experience with:Enterprise system administration support, Virtualization, server administration, IOS, HTML, CSS XML, SQL, UNIX, SVN, GIT
Atlassian
View- Website:
- atlassian.com
- Employees:
- 5797
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Senior Support Engineer, Cloud MigrationsAtlassian Oct 2024 - PresentUnited States
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Senior Technical Support EngineerMobileiron Apr 2017 - Oct 2024Austin, Texas Area -
Technical Sales RepresentativeTelerik Oct 2015 - Jan 2017Austin, Texas AreaProvide first class service and consultancy to many of Progress’s key accounts. Develop strong relationships as a trusted technology advisor to senior management throughout a number of verticals. I focus on not only what my client’s needs are today, but also how future success can be achieved through scalable solutions with their business. Their end goal is always at top of mind. -
Senior Technical Success ManagerBazaarvoice Mar 2014 - Oct 2015Austin, Texas Area• Involved in technical discussions with clients’ IT departments to answer questions about system requirements, implementation, and integration.• Led remote technical demos and troubleshooting sessions via Webex.• Collaborated with Sales directors to identify strategic goals for client accounts.• Managed relationships as the primary technical point of contact for major retailers and brands.• Delivered technical training for both internal and external audiences.• Supported Sales efforts by delivering post-Sales Technical Health Audits for key clients.• Drove and developed processes to proactively identify clients’ technical challenges • Performed SQL queries to locate customer data and data issues.• Delivered well-crafted responses to clients’ requests for strategic and/or feature health analysis.• Used Git, SVN, and SAV command line tools to perform and manage code changes.• Assisted multiple departments including Sales, Product Management, and Professional Services by providing customer feedback, evaluating critical needs and assessing current systems.• Managed client communication and testing to ensure a smooth transition from Deployment to Support. -
Automated Testing Support EngineerTelerik Feb 2013 - Jan 2014• Developed and troubleshot test cases for large-scale institutions across multiple industries • Provided technical leadership on automated testing’s best practices• Agile Experience - Worked alongside developers throughout development life cycle• Discovered and reported multiple bugs through Telerik’s bug ticketing system (Team Pulse)• Demonstrated ability to automate mobile applications, desktop applications, web apps, grids, frames and a range of controls alternating between Test Studio's UI and code
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Sr. Enterprise Server SpecialistApple Mar 2004 - 2012Austin, Texas Area• Responded to Voice Of The Customer (VOC) issues and played a role in resolving 100s of software bugs.• Provided escalation email and telephone support for institutions running SMTP, XSAN, IOS, DNS, XGRID, Firewall, Web Services, IP Networking, ActiveSync, Directory Services, Mobile Mail and more• Handled hardware, telephony and operations tickets for Enterprise Team. Made purchasing decisions based on staffing. • Won multiple Quarterly Achievement awards for consistent performance including: “Numbers of Cases Handled, Lowest Case-Handling-Duration and Overall Customer Satisfaction”.• Extreme Reliability - Worked nights, weekends, holidays, including Christmas, Thanksgiving and New Years as our division's on-call staffer -
Wireless Networking Product SpecialistApple Mar 2003 - 2004Austin, Texas Area• “Product Champion” for wireless technology, including WDS, 802.1x, 802.11b, 802.11g• Worked directly with engineering to resolve Hot Issues and perform Early Field Failure Analysis Captures• Actively worked on the Voice of the Customer process. Consistently organized information for customer impact and played and significant role in resolving our company’s top networking issues• Published knowledge-base articles that described technical issues in easy-to-understand language.
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Senior Enterprise Product SpecialistApple May 2002 - 2003Higher Education Technical Advisor• Defined goals and procedures for Apple’s newly formed Custom School District contract initiative.• Managed and provided valuable technical leadership to Maine MLTI’s initial 1 to 1 program.• Worked with New York School Board to introduce Apple Laptops to thousands of students.• Operated as Support liaison between our Education Division and Product Engineering
Rodney Manor Skills
Rodney Manor Education Details
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Information Technology -
Python
Frequently Asked Questions about Rodney Manor
What company does Rodney Manor work for?
Rodney Manor works for Atlassian
What is Rodney Manor's role at the current company?
Rodney Manor's current role is Senior Support Engineer at Atlassian.
What is Rodney Manor's email address?
Rodney Manor's email address is rm****@****mac.com
What is Rodney Manor's direct phone number?
Rodney Manor's direct phone number is +151257*****
What schools did Rodney Manor attend?
Rodney Manor attended University Of Phoenix, Zero To Mastery Academy.
What skills is Rodney Manor known for?
Rodney Manor has skills like Troubleshooting, Ios, Os X, Technical Support, Tcp/ip, Iphone, Hardware, Firewalls, Networking, Wireless Networking, Mac Os X Server, Mac.
Who are Rodney Manor's colleagues?
Rodney Manor's colleagues are Ryan Nguyen, Liu Xin, Hh Jj, Arati Mohanty, Samuel Toutant, Katherine Nguyen, Sagar Manchanda.
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Rodney Manor
Drafting Manager/Chief Brick Lining Designer At Stebbins Engineering & Manufacturing Co.Watertown, Ny -
Rodney Manor
Drafting Manager / Chief Brick Lining Designer At Stebbins Engineering And ManufacturingWatertown, Ny1yahoo.com -
2trulite.com, trulite.com
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