Rodney Sample Email & Phone Number

United States

Norfolk, Virginia Area

Supervised a team of 14 employees and developed agents to meet quality goals. Resolved customer escalations and provided comprehensive customer services to multiple accounts, to include initial assessment, addressing inquiries, and request fulfillment to ensure continued client satisfaction. • Facilitated meetings with team members to ensure morale was high and addressed any problems with campaigns; lead projects that were important to area process improvements• Created initiatives to increase company motivation; monitored daily, weekly, and monthly team statistics and provided regular status reports for all areas to Operations Managers and Assistant Operations Managers, meeting client performance objectives• Conducted and administered performance reviews of assigned team members on a monthly basis; used appropriate judgment in upward communication regarding department or employee concerns• Achieved 100% of department quotas and objectives through a comprehensive understanding of company products and client needs • Connected customers with additional resources and services and provided account resolutions in a 24-hour timeframe in order to facilitate return business through quality service

Ft. Sill, Oklahoma

Established, maintained, and operated radio and wire communications equipment. Trained in satellite tracking systems.• Tracked map statistics and diagrams• Operated computer systems while engaging in tasks including preparation, data entry, and computation of firing data• Utilized graphs, tables, charts, and maps for manual computation of logistics, angles, altitudes,corrections, and displacements• Computed mathematical concepts including plane geometry and trigonometric functions for manual computations.o Analyzed data from standardized tables to calculate data for nonstandard conditions

Network Systems And Security Specialist

Associate’S Degree, Homeland Security

Bachelor’S Degree, Political Science And Government

Activities and Societies: TAPS (The Association of Political Scientists) Pre Law Society

Bachelor Of Science - Bs, Cybersecurity